Set up Australia Post eParcel returns

Overview

• Set up Australia Post returns on your Starshipit account.
• Before you begin, ensure that you have Australia Post eParcel setup in your courier settings, and returns pricing on your Australia Post eParcel account.

1. Enable returns in Australia Post settings

1. In your Starshipit account, go to Settings.
2. Select Couriers from the left menu.
3. Click Settings, next to Australia Post.
4. Select the Advanced tab, then tick Enable Returns.
5. Click Save at the bottom of the Advanced tab.

2. (Optional) Add additional return product codes

By default your Australia Post eParcel account will be setup with the product code "PR" for returns. This is the most common code loaded by Australia Post eParcel. Please note the PR code will not show-up under your product code settings in Settings > Couriers > Australia Post.

To add the product codes:

1. In your Starshipit account, go to Settings.
2. Select Couriers from the left menu.
3. Click Settings, next to Australia Post.
4. Click Add a new product code.
5. Enter the code, name, and set the type as domestic.

Supported codes include:

PR - eParcel Post Returns
PR1 - eParcel Post Returns - Zonal 1
PR2 - eParcel Post Returns - Zonal 2
XPR - Express eParcel Post Returns
XPR1 - Express eParcel Post Returns - Zonal 1
XPR2 - Express eParcel Post Returns - Zonal 2

What's next?

Found out how to create return shipments in our guide here.