Set up Australia Post eParcel returns

Overview

• Australia Post eParcel returns provide a convenient and efficient way to manage the return of goods from customers.
• This article outlines how to set up Australia Post returns on your Starshipit account.

Before you begin

Ensure that you have Australia Post eParcel set up in your courier settings, and returns pricing on your Australia Post eParcel account.

1. Enable returns in Australia Post settings

1. In your Starshipit account, go to Settings.
2. Select Couriers from the left menu.
3. Click Settings, next to Australia Post.
4. Select the Advanced tab, then tick Enable Returns.
5. Click Save at the bottom of the Advanced tab.

2. (Optional) Add additional return product codes

By default your Australia Post eParcel account will be set up with the product code PR for returns. This is the most common code loaded by Australia Post eParcel.

Please note the PR code will not show up under your product code settings in Settings > Couriers > Australia Post.

To add the product codes:

1. In your Starshipit account, go to Settings.
2. Select Couriers from the left menu.
3. Click Settings, next to Australia Post.
4. Click Add a new product code.
5. Enter the code, and name, and set the type as Domestic.

Supported codes include:

• PR - eParcel Post Returns
• PR1 - eParcel Post Returns - Zonal 1
• PR2 - eParcel Post Returns - Zonal 2
• XPR - Express eParcel Post Returns
• XPR1 - Express eParcel Post Returns - Zonal 1
• XPR2 - Express eParcel Post Returns - Zonal 2

What's next?  

Find out how to create return shipments in our guide here.