# How to set up Parcelpoint (Powered by Asendia)
URL: https://support.starshipit.com/articles/11107303945231-how-to-set-up-parcelpoint-powered-by-asendia
Canonical: https://support.starshipit.com/articles/11107303945231-how-to-set-up-parcelpoint-powered-by-asendia
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Updated: 2026-05-06

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Step-by-step guide to setting up Parcelpoint (powered by Asendia).

* Parcelpoint (previously Hubbed), powered by Asendia, is a network of over 2,000 drop-off locations across Australia, including pharmacies, petrol stations, newsagents, and retail stores.
* This service offers fully tracked international parcel delivery, helping our user brand’s reach worldwide with ease and confidence, which offers international shipping services to a range of countries.
* This article outlines additional details about how to integrate Parcelpoint Asendia with your Starshipit account.
* You can find a list of supported countries [here](#h_01JCF0X0VPZRZMR7F58NM5PFER).

## Before you begin

:::warning
Parcelpoint, powered by Asendia, only supportsAsendia e-PAQ Select,where merchants can drop off shipments at Parcelpoint Asendia locations. This does not include shipments where Asendia provides parcel pickup services from merchants' locations.
:::

To connect Parcelpoint Asendia with your Starshipit account, you’ll need your **Parcelpoint Asendia API Key**.

If you don’t have these credentials, please get in touch with your Parcelpoint Asendia account manager. If you do not have an account manager, please email the [Parcelpoint Asendia sales team](mailto:sales@hubbed.com).

## How to set up Parcelpoint Asendia

1. In Starshipit, navigate to **Settings > Couriers > Add a new courier**.
2. Select **Parcelpoint Asendia** under the International section.
3. Tick **Enable Parcelpoint Asendia.**
4. Enter your **Parcelpoint Asendia API Key.**
5. Click **Save** to save your integration details.

:::note
Learn more about Parcelpoint Asendia's eCommerce shipping services [here](https://parcelpoint.com.au/).
:::

## FAQs

**Does Parcelpoint support domestic shipping?**

No, Parcelpoint Asendia currently supports only international shipments.

**Does Parcelpoint support shipments to all countries?**

Currently, only shipments from Australia to the USA, Canada, United Kingdon, New Zealand, Malaysia, Phillipines, Thailand and Singapore are supported. For a full list of countries and options, please contact [Asendia](https://www.asendia.com/e-paq/e-paq-select) directly.

**Why doesn’t the destination on my label match the destination address of the order?**

The address on the label is for a Parcelpoint Asendia location. Once parcels are dropped off, they are sent to a Parcelpoint Asendia processing centre, where they are relabelled with the final destination details.

**Are Asendia shipments processed as DDP or DDU?**

All shipments processed are DDP (Delivered Duty Paid).

**How do I obtain a commercial invoice to include with my shipment?**

For Asendia shipments, a commercial invoice isn’t necessary. Shipment details are electronically passed to customs by Asendia.

**Does Parcelpoint support multi-package shipments?**

Yes, Parcelpoint Asendia supports multi-package shipments/orders.