# How to set up Border Express
URL: https://support.starshipit.com/articles/360002156835-how-to-set-up-border-express
Canonical: https://support.starshipit.com/articles/360002156835-how-to-set-up-border-express
Markdown: https://support.starshipit.com/articles/360002156835-how-to-set-up-border-express.md
Updated: 2026-05-06

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Step-by-step guide to setting up Border Express.

## Before you begin

If you don't already have an account please reach out to the Border Express sales team, click [here](https://www.borderexpress.com.au/get-started/).

To set up Border Express you need your:

* Paying Account Code (Account Number)
* Consignment Prefix
* Client ID
* Client Secret

If you are missing any of these credentials, please contact [Border Express](mailto:integrations@borderexpress.com.au) with your Paying Account Code. You should then receive:

* An email confirming that your request has been submitted. You will receive your **Consignment Prefix** in this email.
* A subsequent email will be sent requesting you to generate your API credentials by clicking the activation link within the email.
* The activation link will redirect you to the Border Express website which will display your **Client ID** and **Client Secret**.

## Setting up your Border Express account in Starshipit

### 1. Enter your Border Express credentials in Starshipit

1. Go to **Settings** > **Couriers** > **Add Courier** > **Border Express**.
2. Check the **Enable Border Express** checkbox.
3. Fill in your Client ID, Client Secret, Paying Account Code, and Consignment Prefix
4. Click **Save**.

### 2. Set up your product codes

To complete the integration between Starshipit and Border Express, you need to add your product codes.

1. Go to **Settings** > **Couriers** > **Add Courier** > **Border Express**.
2. Click on **Add product code**.
3. Enter the product code and the product name.
4. Click **Save**.
5. Repeat 1-4 for each product code you would like to add.

The available product codes are:

|  |  |  |
| --- | --- | --- |
| **Code** | **Name** | **Description** |
| PAR | Parcel | Parcel or carton freight, typically a B2B service. |
| BLK | Bulk | Bulk palletised freight. |
| ECM | eCommerce (single piece) | B2C individual items only. |
| MEC | eCommerce (multi piece) | B2C multiple items. |

### Border Express Additional Features

Residential Surcharge: The residential surcharge can be enabled as a default setting in your Starshipit account. Enabling this setting will apply the residential surcharge to all of your Border Express rates. Please note, the amount billed can vary and is determined by Border Express when they have received the shipment details and regard the address as residential. For more information on how Border Express determines the residential surcharge please reach out to your Border Express account manager.

### Other relevant information for you

To learn more about the benefits of the partnership between Border Express and Starshipit for your eCommerce business, [click here](https://www.starshipit.com/blog-content/border-express-starshipit-partner-for-ecommerce-success)