# Set up Team Global Express NZ
URL: https://support.starshipit.com/articles/6266994141199-set-up-team-global-express-nz
Canonical: https://support.starshipit.com/articles/6266994141199-set-up-team-global-express-nz
Markdown: https://support.starshipit.com/articles/6266994141199-set-up-team-global-express-nz.md
Updated: 2026-10-27

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Connect Team Global Express NZ, review enabled services, and check Parcel, Satchel and LCL package limits before shipping.

Connect Team Global Express NZ through Starshipit Support, then check your enabled services and package sizes before shipping.

## Before you begin

1. Request your **Payer code** from Team Global Express NZ. It appears on your invoice and is unique to your account.
2. [Contact Starshipit Support](https://support.starshipit.com/ticket) with the Payer code to arrange your integration setup.

Confirm with Team Global Express NZ which products and service type are available on your account.

## Services and products

### Service types

Your setup uses one service type for Team Global Express NZ shipments:

- **Door to Door**: Collection from the sender and delivery to the receiver's door.
- **Door to Rail**: Collection from the sender and delivery to a Team Global Express depot for the receiver to collect.
- **Rail to Door**: Drop-off at a Team Global Express depot and delivery to the receiver's door.
- **Rail to Rail**: Drop-off and collection at Team Global Express depots.
- **Point to Point**: Direct freight collection and delivery between customer sites.

### Products

Starshipit supports **Parcel**, **Satchel (A2–A5)** and **LCL (Less than Container Load)**. Use the products enabled for your Team Global Express NZ account.

## Check package limits

Starshipit checks Parcel and Satchel limits against each package. A multi-package Parcel consignment can total more than 50 kg when every package meets the Parcel limits.

| Product | Maximum weight | Maximum volume | How Starshipit checks the limit |
| --- | --- | --- | --- |
| Parcel | 30 kg | 0.125 m³ | Each package separately. |
| Satchel A2–A5 | 5 kg | 0.05 m³ | Each package separately. |
| LCL | 28,000 kg | 99.9 m³ | Combined weight and volume of the consignment. |

Enter a positive weight, length, width and height for every package. Check each physical package's volume as well as its weight: a package can exceed the volume limit while remaining within the weight limit. To calculate cubic metres, multiply length, width and height with all three measurements in metres.

If a package exceeds its product's limit, confirm a suitable freight product with Team Global Express NZ before changing the shipment. Keep the actual weight and dimensions in Starshipit.

## Configure Team Global Express NZ settings

After Support has connected the courier, review the settings for your account.

| Setting | What it does |
| --- | --- |
| Enable Team Global Express NZ | Turns the courier on. |
| Payer code | Identifies the payer account linked to your Team Global Express NZ setup. |
| Service type | Select Door to Door, Door to Rail, Rail to Door, Rail to Rail, or Point to Point. |
| Product codes | Add the Parcel, Satchel and LCL products enabled for your account. |
| Insurance type | Choose Owner's Risk, Limited Carrier Risk, or Declared Value. |
| Home delivery | Applies Home delivery as the default option. |
| Disable customer notifications | Stops email notifications for pickup, ready for delivery and proof of delivery. |
| Use per-package cost estimates for multi-piece shipments | Uses per-package estimates and combines the costs for a multi-piece shipment. |
| Package type | Sets the default package type for the LCL service. |

## Verify the setup

1. Open your next planned order and select the Team Global Express NZ product enabled for your account.
2. Check the sender and receiver addresses, including postcodes.
3. Add each physical package with its actual weight and dimensions.
4. Check each Parcel or Satchel against its package limits, or the combined totals for LCL.
5. Print when the details are ready and confirm the label matches the intended shipment.

If Starshipit reports a weight or volume error, check the package identified in the error and its selected product before trying again. For account or service availability errors, contact Starshipit Support with the error and the product you selected.