Set up Australia Post eParcel/Parcel Send

• Australia Post's integration with Starshipit allows you to use all of Starshipit's features including generating packing slips and shipping labels, auto-correction of addresses, branded tracking and notifications and many more.
• This article outlines how to set up Australia Post as a courier service in Starshipit.
• Don't have an eParcel/Parcel Send account? No worries, get shipping right away with Australia Post's instant shipping provider MyPost Business.

What you need to get started

• Australia Post eParcel/Parcel Send Account Number
• Australia Post API Key & Australia Post API Secret
  If you are missing any of these credentials, generate an API key and Secret through the eParcel developers center.
• IC13 is a supported product code, read more about IC13 and return addresses here.

How to set up Australia Post eParcel

1. Enter your API details in Starshipit

1. Go to Settings > Couriers > Add a new courier > Australia Post.
2. Tick Enable Australia Post.
3. Enter your Account Number, Authorisation Key, and Password (API Secret).
4. Click on Look-up to get your MLID.
5. For the current increment, this will only need to be changed if you have used this Australia Post account on another platform or integration. If you have, we recommend increasing the base number by 1 million. This value should not exceed 7 digits.
6. Click Save.

2. Load your product codes

Click on Load products from AusPost to load all of your product codes from Australia Post.

Make sure to select a default international and domestic product code. This is the product code that will be automatically selected if your default carrier is Australia Post.

3. (Optional) Set up default export type

If shipping internationally, you will need to configure which export type your goods fall under (Sale of Goods, Gifts, Returns, Samples. You can do this by going to Settings > Couriers > Advanced and selecting the correct option from the drop-down.

Additional Configuration

Australia Post eParcel offers additional configurations which you can find in the Australia Post eParcel courier settings.

Label Sheets :Remove extra spacesIf you don't have a label printer and would like to print 4 labels to 1 A4 page, see our guide on how to configure this: How to print Australia Post shipping labels 4 per page

CN22/Thermal International : Australia Post eParcels default international labels are A4. If you'd like to use their smaller label, read our guide on how to set up CN22's: Australia Post eParcel A6 CN22 Labels

Returns : To enable returns with Australia Post eParcel, go to Settings > Couriers > Advanced and tick Enable Returns. For more on how returns works with Starshipit, see here: Returns with Starshipit

Transit Times : If you're using live rates at checkout, you can enable transit times to display by ticking Display transit times

Packages on checkout : By default, when using live rates at checkout with eParcel, orders exceeding 22kg are automatically split into multiple packages, and the rates are combined. To disable this and limit checkout rates to a single package (22kg domestic, 20kg international), go to Settings Couriers Australia Post Advanced and tick Limit checkout rates to a single package.

Troubleshooting

401: Access to the requested resource is controlled by an API key and password

The below 401 error will come up when your API key and secret are valid but services are not turned on in the Australia Post developers centre.

"errors": [
  {
    "code": "401",
    "name": "Unauthorized",
    "message": "Access to the requested resource is controlled by an API key and password. The API key and password supplied in the request does not authenticate or authorise you to use the resource. If you believe you are receiving this message in error, please contact your Account Manager or call Australia Post on 13 21 31."
  }
]

The request failed authentication

A request that has invalid key details will provide a error message "The request failed authentication". This is due to an invalid key and/or secret.

401: Unauthorized: The API key and password used to authenticate this request cannot be used to transact on the charge account

A key that is valid but is being used to access an account that it is not linked to will return the below error. This is due to an invalid key, un-linked or invalid charge account number.

This can also be due to the account number being incorrect. Add three zeros (000) to the front of the account number and try saving the integration settings again.

Error3.PNG

"errors": [
  {
    "code": "401",
    "name": "Unauthorized",
    "message": "The API key and password used to authenticate this request cannot be used to transact on the charge account with account number 0001234567. If you believe you are receiving this message in error, please contact your Account Manager or call Australia Post on 13 21 31."
  }
]

Other relevant information for you

• Read more about Australia Post eParcel system.
• To learn more about APIs and their importance, click here.