# How to set up TNT
URL: https://support.starshipit.com/articles/115002006923-how-to-set-up-tnt
Canonical: https://support.starshipit.com/articles/115002006923-how-to-set-up-tnt
Markdown: https://support.starshipit.com/articles/115002006923-how-to-set-up-tnt.md
Updated: 2026-05-06

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Step-by-step guide to setting up TNT.

* TNT’s [integration with Starshipit](https://www.starshipit.com/partner/tnt) allows you to use all of [Starshipit's features](https://www.starshipit.com/features) including generation of packing slips and shipping labels, booking a courier pickup, auto-correction of addresses, branded tracking and notifications and many more.
* This article outlines how to set up your TNT account in Starshipit.

## Setting up your TNT account in Starshipit

### 1. Request your account activation

Starshipit can contact TNT on your behalf to set up a TNT account. To do this, please send the following information to our [support team](https://help.starshipit.com):

* Customer Account Number
* Customer Name
* Customer Address Line 1
* Customer Address Line 2
* Customer Suburb
* Customer State
* Customer Postcode
* Customer Contact Name
* Customer Phone Number
* Customer Email
* Services List

### 2. Request TNT access in Starshipit

Once your TNT account has been created, enter the account details in Starshipit.

1. Go to **Settings** > **Couriers** > **Add New Courier** > **TNT**.
2. Tick **Enable TNT**.
3. Enter your Account Number.
4. Click **Save**.
5. Click **Request TNT Access**.  
6. Fill out the request form with your TNT account details.  
7. Click **Request Access**.  
   This sends the request directly to the TNT team to authorise the integration.

### 3. Add your product codes

1. Click on **Add product code**.
2. Enter the product code and the product name.
3. Click **Save**.
4. Repeat these actions for all of the product codes.

![2018-05-09_1557.png](/uploads/articles/couriers/tnt/how-to-set-up-tnt/image_360000434595.png)

### 3.1. TNT products codes and descriptions

| Product Code | Description |
| --- | --- |
| 76 | Road Express |
| 75 | Overnight Express |
| 73 | Overnight PAYU Satchel |
| 712 | 9:00 Express |
| EX10 | 10:00 Express |
| EX12 | 12:00 Express |
| 718 | Fashion Express |
| 701 | Time Critical - Next Flight |
| 717 | Premium Express |
| 717B | Sensitive Express |

### 4. Additional Configuration

**Extended Warranty**

With TNT you can opt-in for an extended warranty. For more information on Extended Warranty and classes, refer to [this guide](https://www.tnt.com/express/en_au/site/shipping-services/extended-warranty/domestic.html) from TNT.  
To insure an order you can:

* On an order-by-order basis:
  1. Open the order you would like to insure.
  2. Tick the **Cover/Warranty Required** tickbox.
  3. Enter a cover value on an order.
  4. Click **Print**.
* Create a rule to automatically apply cover:
  1. Go to **Settings** > **Rules** > **Create a new Rule.**
  2. Select the condition (s) that apply.
  3. Set the action to **Set Insurance Required** value to **True**.

**Residential Addresses**

Starshipit allows you to specify both sender and receiver addresses as residential.

**Sender Address**

* Go to Settings > Couriers > TNT > Advanced and enable the option Sender Address is Residential.
* When generating rates, Starshipit will inform TNT that the sender address is residential.

**Receiver Address**  
To specify a receiver address as residential, use the DestinationIsResidentialAddress tag:

* Apply the tag **DestinationIsResidentialAddress** to your order, then refresh the rate or print the order. This will notify the system that the receiver address is residential.

For frequently used addresses, we recommend automating this with a rule:

* Example: If Destination Street Address contains "X", then apply the tag DestinationIsResidentialAddress.

This helps streamline the process and ensures consistency.