# Troubleshooting live rates at checkout for CouriersPlease
URL: https://support.starshipit.com/articles/360000092135-troubleshooting-live-rates-at-checkout-for-couriersplease
Canonical: https://support.starshipit.com/articles/360000092135-troubleshooting-live-rates-at-checkout-for-couriersplease
Markdown: https://support.starshipit.com/articles/360000092135-troubleshooting-live-rates-at-checkout-for-couriersplease.md
Updated: 2026-05-06

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to troubleshoot and resolve common issues with live rates at checkout for CouriersPlease.

This article outlines some of the common errors you could experience around live rates at checkout for CouriersPlease. Read more information about how to integrate with CouriersPlease [here](/articles/couriers/couriersplease/how-to-set-up-couriersplease).

## Error: I can't see my CouriersPlease rates at checkout

Enable defaults in CouriersPlease settings

* In Starshipit, navigate to **Settings** > **Couriers** > **CouriersPlease**.
* Select **Edit** to tick the default product you wish to display at checkout.