# Cancel Royal Mail shipments
URL: https://support.starshipit.com/articles/360002048216-cancel-royal-mail-shipments
Canonical: https://support.starshipit.com/articles/360002048216-cancel-royal-mail-shipments
Markdown: https://support.starshipit.com/articles/360002048216-cancel-royal-mail-shipments.md
Updated: 2026-05-06

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to cancel Royal Mail shipments in Intelligent Shipper.

* Learn how to cancel Royal Mail shipments via Intelligent Shipper
* You should be cancelling all shipments which you do not send out to avoid being billed for them.

## Why do I need to cancel Royal Mail shipments?

Royal Mail requires all shipments to be manifested or cancelled whether they have been sent or not.

In Starshipit, you can print a label, then archive it or redo it and create a new label (redoing also archives shipments). The archived shipments must be cancelled if you wish to avoid unwanted charges.

:::warning
Any shipments which are not manifested in Starshipit or cancelled in Intelligent Shipper (see below) will beautomatically manifested at the end of every week on Sunday at 10:00 pm UK Time, resulting in unwanted charges from Royal Mail.
:::

## How do I cancel Royal Mail shipments?

Firstly, you will need access to the Intelligent Shipper portal. You should have a username and password for Intelligent Shipper from when our Customer Success team set you up. If not, please contact us [here](https://help.starshipit.com) for assistance.

1. Go to [Intelligent Shipper](https://starshipit.intelligentshipper.net/), and log in with your username and password.
2. On the left sidebar, click **Shipment Processing**.
3. Under Processed Shipments, click the arrows to refresh the shipments.
4. Click **View Shipments**.  
   ![mceclip0.png](/uploads/articles/couriers/royal-mail/cancel-royal-mail-shipments/image_360005177755.png)
5. Under View Shipments sort by **Shipment Date**.
6. Tick each shipment you need to cancel, then select **Cancel Shipments** in the top right corner.  
   ![mceclip2.png](/uploads/articles/couriers/royal-mail/cancel-royal-mail-shipments/image_360005177815.png)
7. Select a **Reason for Cancellation** (e.g. Wrong Service), then click **Yes**.
8. The shipments selected will be cancelled.