# How to set up Urgent Couriers
URL: https://support.starshipit.com/articles/11406715111695-how-to-set-up-urgent-couriers
Canonical: https://support.starshipit.com/articles/11406715111695-how-to-set-up-urgent-couriers
Markdown: https://support.starshipit.com/articles/11406715111695-how-to-set-up-urgent-couriers.md
Updated: 2026-05-06

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Step-by-step guide to setting up Urgent Couriers.

We’re excited to announce that Starshipit is now integrated with Urgent Couriers!

* Urgent Couriers is one of New Zealand’s largest specialized on-demand courier services, recognized for fast, premium delivery both domestically and internationally.
* They offer a range of point-to-point services in Auckland, from 15-minute express deliveries to same-day economy runs.
* As New Zealand’s first carbon-neutral courier service, Urgent Couriers is a sustainability leader, setting the benchmark for eco-friendly transport across the country.

## Before you begin

To connect Urgent Couriers with your Starshipit account, you’ll need your:

* Urgent Couriers Username
* Urgent Couriers Password

If you don’t have these credentials, please contact your Urgent Couriers account manager.

## Set up Urgent Couriers

1. In Starshipit, go to **Settings** > **Couriers** > Add a new courier.
2. Select **New Zealand** from the **Shipping From** dropdown menu.
3. Choose **Urgent Couriers** under the **New Zealand Domestic** section.
4. Tick **Enable Urgent Couriers**.
5. Enter your Urgent Couriers Username and Password.
6. Select the **Label Size** you want for your shipments.
7. Click **Save** to confirm your integration details.

## Adding product codes

Finally, add the product codes you’d like to use for Urgent Couriers:

1. Navigate to the **Product Codes** section.
2. Click **Add New Product Code**.
3. Enter the **Code** (SpeedID) and **Product Name**. For example:
   * Code: 20 | Product Name: 45 Minutes
   * Code: 75 | Product Name: 75 Minutes
   * Code: 24 | Product Name: 90 Minutes
   * Code: 1 | Product Name: 1 Hour
   * Code: 25 | Product Name: 2 Hours
   * Code: 4 | Product Name: 3 Hours
4. Click **Add** to save the product code.

:::note
Urgent Couriers refer to the product code as Speed ID.If you'd like a product code set as your default, make sure to tick the Defaultcheckbox before saving.
:::

## Additional information

Learn more about Urgent Couriers’ shipping services [here](https://fast.urgent.co.nz/services/).

## FAQs

**Does Urgent Couriers support multi-package shipments?**

Yes, Urgent Couriers supports multi-package shipments/orders.

**Are shipments created in Starshipit scheduled for pickup by Urgent Couriers?**

Yes, all shipments created through Starshipit are considered pickup jobs.

**Urgent Couriers offer Van, Bike, and Truck deliveries. How do I specify the vehicle type for my shipment?**

Currently, this option isn’t supported through Starshipit. By default, the system will book the shipment as a car job based on the package details.

**Can I book an overnight service?**

Yes, you can book an overnight service if it’s enabled for your account.

**I use the Urgent Couriers app at checkout. Can I generate labels for jobs created through their app?**

No, at this time, you can only generate labels for jobs created through Starshipit. If you attempt to create a label for a job initiated via the Urgent Couriers app, it will be treated as a new job. We recommend excluding these orders from import into Starshipit to avoid duplicates.