# Starshipit Support Center

> Public documentation for setting up Starshipit, connecting couriers and ecommerce platforms, configuring order workflows, branded tracking and notifications, returns, rates at checkout, and troubleshooting common shipping issues.

This index contains the current public, published Support Center corpus. It is generated from the same content tree as the public site and lists every public category, section, and article.

## Agent Entry Points
- [Full documentation snapshot](/llms-full.txt)
- [Public skill](/skill.md)
- [MCP endpoint](/mcp)

## Start Here
- [Support Center home](/)
- [All categories](/categories)

## [Getting started](/categories/getting-started)
- [Category index](/categories/getting-started/llms.txt)
### [Intro to Starshipit](/categories/getting-started/intro-to-starshipit)
- [What is Starshipit?](/articles/6855175282575-what-is-starshipit)
- [How to set up Starshipit](/articles/360001118236-how-to-set-up-starshipit)
- [Optimising your account](/articles/8023014462991-optimising-your-account)
- [Brand Hub](/articles/6487872345359-brand-hub)
### [How-to guides](/categories/getting-started/how-to-guides)
- [How to set up pickup in store](/articles/360000133456-how-to-set-up-pickup-in-store)
- [How to set up pick and pack stations](/articles/8439609255183-how-to-set-up-pick-and-pack-stations)
- [Configure Starshipit for a 3PL workflow](/articles/115000180963-configure-starshipit-for-a-3pl-workflow)
- [How to use your own fleet or drivers with Starshipit](/articles/9208691661967-how-to-use-your-own-fleet-or-drivers-with-starshipit)
- [Managing multi-location, multi-brand, and dropshipping](/articles/360001188356-managing-multi-location-multi-brand-and-dropshipping)
- [How to obtain a quote for the cost of a carrier before shipping an order](/articles/8306039132943-how-to-obtain-a-quote-for-the-cost-of-a-carrier-before-shipping-an-order)
- [How to assign packages automatically based on item dimensions (Recommended packaging)](/articles/8753012178447-how-to-assign-packages-automatically-based-on-item-dimensions-recommended-packaging)
- [Set up the Starshipit dashboard to suit your workflow (UI 2.0)](/articles/8252689711887-set-up-the-starshipit-dashboard-to-suit-your-workflow-ui-20)
- [Switching between Classic UI and UI 2.0](/articles/4928214852239-switching-between-classic-ui-and-ui-20)
- [How to use The Iconic with Starshipit](/articles/8280028788751-how-to-use-the-iconic-with-starshipit)
- [Countdown to peak 2024](/articles/11230658291855-countdown-to-peak-2024)
- [How does the feature request board work?](/articles/9770161392271-how-does-the-feature-request-board-work)
### [Barcode scanning](/categories/getting-started/barcode-scanning)
- [Barcode scanning overview](/articles/13207518443151-barcode-scanning-overview)
- [Barcode scanning workflows](/articles/6930264385295-barcode-scanning-workflows)
- [Scan to open and print](/articles/360000984255-scan-to-open-and-print)
- [Scan to validate items](/articles/6811966579215-scan-to-validate-items)
- [Scan totes for picking](/articles/12616572135055-scan-totes-for-picking)
- [Scan and print labels by product SKU](/articles/10931058747407-scan-and-print-labels-by-product-sku)
- [Scan to select packaging and carrier products](/articles/6930153486479-scan-to-select-packaging-and-carrier-products)
### [Pick & Pack mobile app](/categories/getting-started/pick-pack-mobile-app)
- [Pick & Pack mobile app overview](/articles/14427666806031-pick-pack-mobile-app-overview)
- [Set up the Pick & Pack mobile app](/articles/14427779060367-set-up-the-pick-pack-mobile-app)
- [Using the Pick & Pack mobile app](/articles/14427860721423-using-the-pick-pack-mobile-app)
- [Recommended Pick & Pack workflows](/articles/14427864973839-recommended-pick-pack-workflows)
- [Pick & Pack mobile app: Troubleshoot printing issues](/articles/1776056162697-pick-pack-mobile-app-troubleshoot-printing-issues)
### [Ship from store](/categories/getting-started/ship-from-store)
- [How to set up ship from store](/articles/9000119980047-how-to-set-up-ship-from-store)
- [How to ship from store using Shopify and Starshipit](/articles/9391626045711-how-to-ship-from-store-using-shopify-and-starshipit)
- [Ship from store: BigCommerce and Starshipit](/articles/9067499824783-ship-from-store-bigcommerce-and-starshipit)
- [Ship from store: stockinstore and Starshipit](/articles/9067429315215-ship-from-store-stockinstore-and-starshipit)
- [Ship from store: Viare and Starshipit](/articles/10102314029199-ship-from-store-viare-and-starshipit)
### [FAQs](/categories/getting-started/faqs)
- [Billing FAQs](/articles/8512957552143-billing-faqs)
- [Printing FAQs](/articles/8412386619151-printing-faqs)
- [Shopify FAQS](/articles/8305080752399-shopify-faqs)
- [Child Account FAQS](/articles/8305064800655-child-account-faqs)
- [Australia Post & eParcel FAQs](/articles/8412474309647-australia-post-eparcel-faqs)
- [How do I get in touch with Starshipit support?](/articles/13017036853647-how-do-i-get-in-touch-with-starshipit-support)

## [Couriers](/categories/couriers)
- [Category index](/categories/couriers/llms.txt)
### [Set up your courier](/categories/couriers/set-up-your-courier)
- [How to integrate your couriers](/articles/360001709115-how-to-integrate-your-couriers)
- [Set a default courier service](/articles/203889659-set-a-default-courier-service)
- [Insurance cover and warranty](/articles/6708771320463-insurance-cover-and-warranty)
### [Allied Express](/categories/couriers/allied-express)
- [How to set up Allied Express](/articles/9511600289423-how-to-set-up-allied-express)
### [Amazon Easy Ship](/categories/couriers/amazon-easy-ship)
- [How to set up Amazon Easy Ship](/articles/5362489295759-how-to-set-up-amazon-easy-ship)
### [Amazon Shipping](/categories/couriers/amazon-shipping)
- [Amazon Shipping](/articles/8359001313935-amazon-shipping)
### [Aramex](/categories/couriers/aramex)
- [How to set up Aramex (MyFastway)](/articles/204485635-how-to-set-up-aramex-myfastway)
- [MyFastway Address Validation](/articles/360003945975-myfastway-address-validation)
### [Australia Post](/categories/couriers/australia-post)
- [Set up Australia Post eParcel/Parcel Send](/articles/202767419-set-up-australia-post-eparcelparcel-send)
- [Set up Australia Post eParcel lodgement points](/articles/360001913715-set-up-australia-post-eparcel-lodgement-points)
- [Set up Australia Post MyPost Business](/articles/360003690095-set-up-australia-post-mypost-business)
- [Shipping to the US with Zonos and Australia Post](/articles/13670236989455-shipping-to-the-us-with-zonos-and-australia-post)
- [Generate an Australia Post/StarTrack API key and secret](/articles/115000815923-generate-an-australia-poststartrack-api-key-and-secret)
- [Delivery options for Australia Post orders](/articles/115000425263-delivery-options-for-australia-post-orders)
- [Using Australia Post generated labels](/articles/4402418215695-using-australia-post-generated-labels)
- [Activate Australia Post Notifications](/articles/115001354466-activate-australia-post-notifications)
- [Set up Australia Post eParcel returns](/articles/360002064896-set-up-australia-post-eparcel-returns)
- [Australia Post Postage Paid](/articles/8358752602383-australia-post-postage-paid)
- [Australia Post eParcel A6 CN22 Labels](/articles/360001225675-australia-post-eparcel-a6-cn22-labels)
- [How to print Australia Post shipping labels 4 per page](/articles/360000313576-how-to-print-australia-post-shipping-labels-4-per-page)
- [Using one Australia Post eParcel account ID in multiple Starshipit accounts](/articles/206296283-using-one-australia-post-eparcel-account-id-in-multiple-starshipit-accounts)
- [Australia Post eParcel to MyPost Business Migration Guide](/articles/4870280289039-australia-post-eparcel-to-mypost-business-migration-guide)
- [Australia Post eParcel: How to update your rates ](/articles/6759992720399-australia-post-eparcel-how-to-update-your-rates-)
- [Australia Post MyPost Business and Prepaid FAQ](/articles/360001579896-australia-post-mypost-business-and-prepaid-faq)
- [MyPost Business Integration FAQs](/articles/360003680775-mypost-business-integration-faqs)
### [Australia Post OnDemand & StarTrack Courier](/categories/couriers/australia-post-ondemand-startrack-courier)
- [Set up Australia Post On Demand / StarTrack Courier](/articles/360000324635-set-up-australia-post-on-demand-startrack-courier)
### [Border Express](/categories/couriers/border-express)
- [How to set up Border Express](/articles/360002156835-how-to-set-up-border-express)
### [Bonds Courier](/categories/couriers/bonds-courier)
- [Bonds Courier](/articles/11733908000655-bonds-courier)
### [Castle Parcels](/categories/couriers/castle-parcels)
- [How to set up Castle Parcels](/articles/4406125209487-how-to-set-up-castle-parcels)
### [Canada Post](/categories/couriers/canada-post)
- [How to set up Canada Post](/articles/13017482447119-how-to-set-up-canada-post)
### [CouriersPlease](/categories/couriers/couriersplease)
- [How to set up CouriersPlease](/articles/204055239-how-to-set-up-couriersplease)
- [CouriersPlease: Dangerous Goods](/articles/10309858950031-couriersplease-dangerous-goods)
- [Troubleshooting live rates at checkout for CouriersPlease](/articles/360000092135-troubleshooting-live-rates-at-checkout-for-couriersplease)
### [Deliver In Person](/categories/couriers/deliver-in-person)
- [How to set up Deliver In Person](/articles/10261593471503-how-to-set-up-deliver-in-person)
### [Deutsche Post](/categories/couriers/deutsche-post)
- [How to set up Deutsche Post](/articles/360001040855-how-to-set-up-deutsche-post)
- [How to set up DHL Express Global Mail](/articles/8585800855695-how-to-set-up-dhl-express-global-mail)
### [Direct Freight](/categories/couriers/direct-freight)
- [How to set up Direct Freight](/articles/4858091402511-how-to-set-up-direct-freight)
- [Direct Freight API Access](/articles/5569681546895-direct-freight-api-access)
### [DHL](/categories/couriers/dhl)
- [Set up DHL eCommerce Asia Pacific](/articles/204681005-set-up-dhl-ecommerce-asia-pacific)
- [Set up DHL Parcel Europe](/articles/360000968975-set-up-dhl-parcel-europe)
- [How to set up DHL Express](/articles/203806429-how-to-set-up-dhl-express)
- [How to set up DHL Parcel UK](/articles/360001121516-how-to-set-up-dhl-parcel-uk)
- [How to set up DHL eCommerce Americas](/articles/13547212368143-how-to-set-up-dhl-ecommerce-americas)
- [Set up DHL Express Break Bulk Express (BBX) & BBE (Break Bulk Economy)](/articles/7342771342479-set-up-dhl-express-break-bulk-express-bbx-bbe-break-bulk-economy)
- [DHL Express Dangerous Goods](/articles/6436411966735-dhl-express-dangerous-goods)
- [Set up freight/shipping charges](/articles/360004253016-set-up-freightshipping-charges)
- [Enable Landed Cost Estimator for DHL Express](/articles/9181479000335-enable-landed-cost-estimator-for-dhl-express)
- [Enable DHL Express Paperless Trade](/articles/214680543-enable-dhl-express-paperless-trade)
- [Reprint a DHL Express commercial invoice](/articles/217239806-reprint-a-dhl-express-commercial-invoice)
- [Add your digital signature on DHL Express commercial invoice ](/articles/360000273875-add-your-digital-signature-on-dhl-express-commercial-invoice-)
### [DoorDash](/categories/couriers/doordash)
- [How to set up DoorDash](/articles/12543610528911-how-to-set-up-doordash)
### [DPD](/categories/couriers/dpd)
- [Set up DPD Local UK](/articles/360001003335-set-up-dpd-local-uk)
- [Set up DPD NL](/articles/360000927735-set-up-dpd-nl)
- [Set up DPD UK](/articles/360001003355-set-up-dpd-uk)
### [FedEx](/categories/couriers/fedex)
- [How to set up FedEx](/articles/5490462577039-how-to-set-up-fedex)
- [How to set up FedEx International Connect (FIC)](/articles/9710630804239-how-to-set-up-fedex-international-connect-fic)
### [Flash Couriers](/categories/couriers/flash-couriers)
- [How to set up Flash Couriers](/articles/11280928275087-how-to-set-up-flash-couriers)
### [Global-e](/categories/couriers/global-e)
- [Set up Global-e](/articles/10261591318415-set-up-global-e)
### [Hermes](/categories/couriers/hermes)
- [How to set up Evri](/articles/360002196676-how-to-set-up-evri)
### [Hunter Express](/categories/couriers/hunter-express)
- [How to set up Hunter Express](/articles/115001421363-how-to-set-up-hunter-express)
### [InXpress](/categories/couriers/inxpress)
- [How to set up InXpress](/articles/115004654646-how-to-set-up-inxpress)
### [Kiwi Oversize](/categories/couriers/kiwi-oversize)
- [How to set up Kiwi Oversize](/articles/13668792568719-how-to-set-up-kiwi-oversize)
### [Mainfreight 2Home](/categories/couriers/mainfreight-2home)
- [How to set up Mainfreight 2Home](/articles/10506622692239-how-to-set-up-mainfreight-2home)
### [Netlogix](/categories/couriers/netlogix)
- [Netlogix](/articles/12918634573071-netlogix)
### [NZ Couriers](/categories/couriers/nz-couriers)
- [How to set up NZ Couriers](/articles/4404567208079-how-to-set-up-nz-couriers)
- [Sending dangerous goods with NZ Couriers](/articles/13813335557903-sending-dangerous-goods-with-nz-couriers)
### [NZ Post](/categories/couriers/nz-post)
- [How to set up My NZ Post Business](/articles/12337376228623-how-to-set-up-my-nz-post-business)
- [How to set up NZ Post Domestic](/articles/203806459-how-to-set-up-nz-post-domestic)
- [How to set up NZ Post International](/articles/204485655-how-to-set-up-nz-post-international)
- [How to set up NZ Post Express](/articles/360000007935-how-to-set-up-nz-post-express)
- [Request commercial access to use NZ Post with Starshipit](/articles/4462343167119-request-commercial-access-to-use-nz-post-with-starshipit)
- [Set up Dangerous Goods for NZ Post](/articles/12196685100431-set-up-dangerous-goods-for-nz-post)
### [Parcel Right](/categories/couriers/parcel-right)
- [How to set up Parcel Right](/articles/11107320888463-how-to-set-up-parcel-right)
### [Parcelpoint Asendia](/categories/couriers/parcelpoint-asendia)
- [How to set up Parcelpoint (Powered by Asendia)](/articles/11107303945231-how-to-set-up-parcelpoint-powered-by-asendia)
### [Parxl](/categories/couriers/parxl)
- [How to set up Parxl](/articles/11107347958031-how-to-set-up-parxl)
### [Plain Label](/categories/couriers/plain-label)
- [How to use plain labels](/articles/204697995-how-to-use-plain-labels)
### [PBT](/categories/couriers/pbt)
- [How to set up PBT](/articles/5089165946127-how-to-set-up-pbt)
### [Post Haste](/categories/couriers/post-haste)
- [How to set up Post Haste](/articles/4405262750479-how-to-set-up-post-haste)
- [Sending dangerous goods with Post Haste](/articles/9117285858831-sending-dangerous-goods-with-post-haste)
### [Quantium Solutions](/categories/couriers/quantium-solutions)
- [How to set up Quantium Solutions](/articles/360000313215-how-to-set-up-quantium-solutions)
### [Rendr](/categories/couriers/rendr)
- [How to set up Rendr](/articles/4858109293583-how-to-set-up-rendr)
### [Royal Mail](/categories/couriers/royal-mail)
- [How to set up Royal Mail](/articles/360001036915-how-to-set-up-royal-mail)
- [Cancel Royal Mail shipments](/articles/360002048216-cancel-royal-mail-shipments)
### [Seko Logistics](/categories/couriers/seko-logistics)
- [How to set up SEKO](/articles/360000206496-how-to-set-up-seko)
### [Sendle](/categories/couriers/sendle)
- [Sendle (services halted)](/articles/115001240926-sendle-services-halted)
### [Sherpa](/categories/couriers/sherpa)
- [How to set up Sherpa](/articles/4404581939343-how-to-set-up-sherpa)
### [StarTrack](/categories/couriers/startrack)
- [How to set up StarTrack](/articles/205615105-how-to-set-up-startrack)
- [About StarTrack unit types ](/articles/209985086-about-startrack-unit-types-)
- [StarTrack Dangerous Goods](/articles/9547621561231-startrack-dangerous-goods)
### [TNT](/categories/couriers/tnt)
- [How to set up TNT](/articles/115002006923-how-to-set-up-tnt)
- [TNT: Dangerous Goods](/articles/10309586112655-tnt-dangerous-goods)
### [Team Global Express](/categories/couriers/team-global-express)
- [How to set up Team Global Express IPEC](/articles/360000097295-how-to-set-up-team-global-express-ipec)
- [How to set up Team Global Express Priority](/articles/115002222083-how-to-set-up-team-global-express-priority)
- [How to set up Team Global Express Priority International](/articles/10764298911503-how-to-set-up-team-global-express-priority-international)
### [Team Global Express NZ](/categories/couriers/team-global-express-nz)
- [How to set up Team Global Express NZ](/articles/6266994141199-how-to-set-up-team-global-express-nz)
### [Uber](/categories/couriers/uber)
- [How to set up Uber](/articles/4858092316687-how-to-set-up-uber)
### [UPS](/categories/couriers/ups)
- [How to set up UPS](/articles/360001297215-how-to-set-up-ups)
- [UPS Dangerous Goods](/articles/8457265587343-ups-dangerous-goods)
### [Urgent Couriers](/categories/couriers/urgent-couriers)
- [How to set up Urgent Couriers](/articles/11406715111695-how-to-set-up-urgent-couriers)
### [USPS](/categories/couriers/usps)
- [How to set up USPS](/articles/5767391395855-how-to-set-up-usps)
### [Zoom2u](/categories/couriers/zoom2u)
- [How to set up Zoom2u](/articles/360000198075-how-to-set-up-zoom2u)
### [Asendia](/categories/couriers/asendia)
- [How to set up Asendia](/articles/90200000000083-how-to-set-up-asendia)
### [OnSend](/categories/couriers/onsend)
- [How to set up OnSend](/articles/90200000000082-how-to-set-up-onsend)

## [Integrations](/categories/integrations)
- [Category index](/categories/integrations/llms.txt)
### [Accounting & other platforms](/categories/integrations/accounting-other-platforms)
- [How to integrate with Xero](/articles/203826239-how-to-integrate-with-xero)
- [Zapier Integration](/articles/360001414896-zapier-integration)
- [How to set up Locate2u](/articles/9983708826255-how-to-set-up-locate2u)
- [MYOB AccountRight (Cloud) Integration](/articles/205394059-myob-accountright-cloud-integration)
- [How to update tracking with plain labels (Using Orca Scan)](/articles/9075642572815-how-to-update-tracking-with-plain-labels-using-orca-scan)
- [How to integrate with Microsoft Dynamics 365 Business Central](/articles/12093647173647-how-to-integrate-with-microsoft-dynamics-365-business-central)
- [List of IP addresses that require access to your platform](/articles/360000516376-list-of-ip-addresses-that-require-access-to-your-platform)
- [Pilot and Early Access Integrations](/articles/11301783254671-pilot-and-early-access-integrations)
### [Chrome extensions](/categories/integrations/chrome-extensions)
- [Starshipit Order Tracker Chrome Extension](/articles/9449585686415-starshipit-order-tracker-chrome-extension)
- [Starshipit Sidekick Chrome Extension](/articles/9449880256015-starshipit-sidekick-chrome-extension)
### [eCommerce platforms](/categories/integrations/ecommerce-platforms)
- [How to integrate with Ecwid](/articles/11425795615631-how-to-integrate-with-ecwid)
- [How to integrate with Shopify](/articles/204502805-how-to-integrate-with-shopify)
- [How to integrate with Shopline](/articles/12019455466895-how-to-integrate-with-shopline)
- [How to integrate With SquareUp](/articles/12219571430543-how-to-integrate-with-squareup)
- [Shopify: Importing bundles](/articles/10709685437327-shopify-importing-bundles)
- [Shopify Enhanced Integration](/articles/4825393936527-shopify-enhanced-integration)
- [Shopify: Order Notes](/articles/8247725313423-shopify-order-notes)
- [Shopify: Shipment transit status](/articles/6765408153231-shopify-shipment-transit-status)
- [How to integrate with WooCommerce](/articles/203826249-how-to-integrate-with-woocommerce)
- [How to integrate with Magento 1](/articles/203826179-how-to-integrate-with-magento-1)
- [Adobe Commerce (previously Magento) Integration](/articles/213430403-adobe-commerce-previously-magento-integration)
- [How to set up product dimensions in Magento 2](/articles/5882363781647-how-to-set-up-product-dimensions-in-magento-2)
- [How to set up Catch.com.au](/articles/4404804129423-how-to-set-up-catchcomau)
- [How to integrate with Wix](/articles/4403532746255-how-to-integrate-with-wix)
- [Squarespace eCommerce Integration](/articles/360004520196-squarespace-ecommerce-integration)
- [WooCommerce - Importing HS Code & Country of Manufacture](/articles/360002952915-woocommerce-importing-hs-code-country-of-manufacture)
- [How to integrate with BigCommerce](/articles/204502815-how-to-integrate-with-bigcommerce)
- [Amazon Integration](/articles/206090475-amazon-integration)
- [Amazon: Troubleshooting](/articles/360001580356-amazon-troubleshooting)
- [Amazon Best Practices: Confirming Shipments](/articles/4737847262223-amazon-best-practices-confirming-shipments)
- [How to integrate with eBay](/articles/204502835-how-to-integrate-with-ebay)
- [How to integrate with Etsy](/articles/206090525-how-to-integrate-with-etsy)
- [Maropost Integration](/articles/212085063-maropost-integration)
- [OpenCart Integration](/articles/204502855-opencart-integration)
- [How to integrate with PrestaShop](/articles/360000647096-how-to-integrate-with-prestashop)
- [Trade Me Integration](/articles/203826609-trade-me-integration)
- [Website Builder Integration](/articles/115002674626-website-builder-integration)
- [Zeald Integration](/articles/203826599-zeald-integration)
- [How to integrate with Zoey](/articles/115002581546-how-to-integrate-with-zoey)
### [Inventory, warehouse & retail management](/categories/integrations/inventory-warehouse-retail-management)
- [Cin7 Integration (Legacy)](/articles/217503906-cin7-integration-legacy)
- [Cin7 Omni Integration](/articles/360001594575-cin7-omni-integration)
- [How to integrate with KatanaMRP](/articles/11744970033807-how-to-integrate-with-katanamrp)
- [How to integrate with Sellercloud](/articles/11771153103887-how-to-integrate-with-sellercloud)
- [How to integrate with Zoho](/articles/12101656036879-how-to-integrate-with-zoho)
- [How to set up Klaviyo](/articles/7818536390799-how-to-set-up-klaviyo)
- [Integrating with Odoo](/articles/9226374129295-integrating-with-odoo)
- [How to integrate with Lightspeed](/articles/202605060001-how-to-integrate-with-lightspeed)
- [MYOB Acumatica integration](/articles/13959285704335-myob-acumatica-integration)
- [Order Desk Integration](/articles/6720958030735-order-desk-integration)
- [Unleashed Integration](/articles/204503225-unleashed-integration)
- [How to integrate with Brightpearl](/articles/360000907716-how-to-integrate-with-brightpearl)
- [NetSuite Integration](/articles/213384326-netsuite-integration)
- [Peoplevox Integration](/articles/360000934795-peoplevox-integration)
- [Tradevine Integration](/articles/204503235-tradevine-integration)
- [Cin7 Core Integration](/articles/211651203-cin7-core-integration)
- [How to integrate with Extensiv (Formerly 3PL Central)](/articles/360000117075-how-to-integrate-with-extensiv-formerly-3pl-central)
- [Quickbooks Commerce (TradeGecko) Integration](/articles/203448859-quickbooks-commerce-tradegecko-integration)
- [How to integrate with CartonCloud](/articles/360000690595-how-to-integrate-with-cartoncloud)
- [Warehouse or Inventory Management System workflow](/articles/360001127975-warehouse-or-inventory-management-system-workflow)
### [CSV](/categories/integrations/csv)
- [CSV file integration](/articles/204503255-csv-file-integration)
- [CSV FAQs](/articles/203679629-csv-faqs)
- [CSV Import via FTP ](/articles/115001655223-csv-import-via-ftp-)
- [Import contacts into Starshipit via CSV](/articles/115002321486-import-contacts-into-starshipit-via-csv)
### [Product Catalogue](/categories/integrations/product-catalogue)
- [Product Catalogue](/articles/6817931777807-product-catalogue)
### [The Starshipit API](/categories/integrations/the-starshipit-api)
- [Starshipit API Overview](/articles/115004758523-starshipit-api-overview)
- [How to find your Starshipit API Key](/articles/360001893576-how-to-find-your-starshipit-api-key)
### [Common questions and how-to guides](/categories/integrations/common-questions-and-how-to-guides)
- [BigCommerce: Product location](/articles/205452843-bigcommerce-product-location)
- [BigCommerce: Create a review for Starshipit](/articles/115000492146-bigcommerce-create-a-review-for-starshipit)
- [Shopify: Deactivate email notifications](/articles/115000978823-shopify-deactivate-email-notifications)
- [Actions from within Shopify](/articles/115000718963-actions-from-within-shopify)
- [How to add 'Authority to Leave' and 'Signature Required' options to your Shopify checkout](/articles/360000085216-how-to-add-authority-to-leave-and-signature-required-options-to-your-shopify-checkout)
- [Shopify: Manage pre-orders](/articles/360000117335-shopify-manage-pre-orders)
- [WooCommerce: Set up delivery options](/articles/360000914476-woocommerce-set-up-delivery-options)

## [International shipping & compliance](/categories/international-shipping-compliance)
- [Category index](/categories/international-shipping-compliance/llms.txt)
### [Customs & duties](/categories/international-shipping-compliance/customs-duties)
- [Configuring your shipment's DDP/DDU](/articles/4415554835215-configuring-your-shipments-ddpddu)
- [Set up Country of Origin/Manufacture for international shipments](/articles/360002751836-set-up-country-of-originmanufacture-for-international-shipments)
- [Set up Harmonised System (HS) Codes for international shipments](/articles/360002120496-set-up-harmonised-system-hs-codes-for-international-shipments)
- [Set up Manufacturer Identification (MID) Codes for international shipments](/articles/13720206390671-set-up-manufacturer-identification-mid-codes-for-international-shipments)
- [Shipping to the US: Live de minimis updates, disruption notices and guidance](/articles/13607268920207-shipping-to-the-us-live-de-minimis-updates-disruption-notices-and-guidance)
- [Starshipit Landed Costs](/articles/13975380558863-starshipit-landed-costs)
- [Using Zonos with Starshipit](/articles/13985208875791-using-zonos-with-starshipit)
- [Set up Additional Parties addresses](/articles/360002115335-set-up-additional-parties-addresses)
### [Country-specific guides](/categories/international-shipping-compliance/country-specific-guides)
- [GST changes for imports to New Zealand](/articles/360001264435-gst-changes-for-imports-to-new-zealand)
- [Shipping from Australia to the EU](/articles/8208368199055-shipping-from-australia-to-the-eu)
- [Singapore GST regulatory requirement](/articles/6100207853327-singapore-gst-regulatory-requirement)
- [GST regulations for Australia](/articles/360000338316-gst-regulations-for-australia)
### [Alcohol and dangerous goods](/categories/international-shipping-compliance/alcohol-and-dangerous-goods)
- [Alcohol delivery with Starshipit](/articles/10774595330959-alcohol-delivery-with-starshipit)
- [Dangerous goods in Starshipit](/articles/9865634439183-dangerous-goods-in-starshipit)
### [Documentation](/categories/international-shipping-compliance/documentation)
- [Commercial Invoice: Order Values, Tax, Product Values, Discounts and how to adjust them](/articles/360001991096-commercial-invoice-order-values-tax-product-values-discounts-and-how-to-adjust-them)
- [How to add additional shipping documentation to orders (Document Manager)](/articles/4407149410703-how-to-add-additional-shipping-documentation-to-orders-document-manager)

## [Printing, labels & packing slips](/categories/printing-labels-packing-slips)
- [Category index](/categories/printing-labels-packing-slips/llms.txt)
### [Printing](/categories/printing-labels-packing-slips/printing)
- [About printing and labels](/articles/360000931116-about-printing-and-labels)
- [Set up Desktop Print Application](/articles/360000693156-set-up-desktop-print-application)
- [Use USB scales to declare package weights](/articles/6530818242831-use-usb-scales-to-declare-package-weights)
- [Find Your Computer Name](/articles/4551686247695-find-your-computer-name)
- [Shipping Label Printers and Label Sizes](/articles/360001921655-shipping-label-printers-and-label-sizes)
- [Printing troubleshooting](/articles/213724603-printing-troubleshooting)
- [Troubleshooting the Print App](/articles/360001591615-troubleshooting-the-print-app)
- [(Legacy) Set up the print client](/articles/115003720583-legacy-set-up-the-print-client)
- [(Legacy) Troubleshooting - Print Client](/articles/360000994896-legacy-troubleshooting-print-client)
- [Uninstall Print Client](/articles/360001598355-uninstall-print-client)
### [Labels](/categories/printing-labels-packing-slips/labels)
- [Cancel or archive labels in Starshipit](/articles/12936466001295-cancel-or-archive-labels-in-starshipit)
- [Labels for partial shipments](/articles/360001446756-labels-for-partial-shipments)
- [Shipping Label FAQs](/articles/360000928236-shipping-label-faqs)
### [Packing slips and summaries](/categories/printing-labels-packing-slips/packing-slips-and-summaries)
- [Configure packing slips](/articles/360000026636-configure-packing-slips)
- [Configure packing slips using the template editor](/articles/9067623250063-configure-packing-slips-using-the-template-editor)
- [Packing Slip Template Library](/articles/13382030529935-packing-slip-template-library)
- [Images on Packing Slips and Packing Summaries](/articles/10764333384719-images-on-packing-slips-and-packing-summaries)
- [Print packing summaries](/articles/360001972155-print-packing-summaries)

## [Rates at checkout](/categories/rates-at-checkout)
- [Category index](/categories/rates-at-checkout/llms.txt)
### [Set up guides](/categories/rates-at-checkout/set-up-guides)
- [About live rates at checkout & supported couriers](/articles/360000973695-about-live-rates-at-checkout-supported-couriers)
- [Set up rates at checkout](/articles/360000179036-set-up-rates-at-checkout)
- [Set up Table Rates](/articles/4414357709071-set-up-table-rates)
- [Rules for checkout rates](/articles/5941927829775-rules-for-checkout-rates)
- [Customise Rates](/articles/10633684708239-customise-rates)
- [How to set up free shipping in Starshipit](/articles/8365565440911-how-to-set-up-free-shipping-in-starshipit)
- [Multi-Origin Shipping Rates with the Starshipit API](/articles/4408809144463-multi-origin-shipping-rates-with-the-starshipit-api)
### [Platform-specific guides](/categories/rates-at-checkout/platform-specific-guides)
- [BigCommerce: Rates at checkout](/articles/360000965275-bigcommerce-rates-at-checkout)
- [Magento 1: Rates at checkout](/articles/205940406-magento-1-rates-at-checkout)
- [Adobe Commerce (previously Magento): Rates at checkout](/articles/360000324976-adobe-commerce-previously-magento-rates-at-checkout)
- [PrestaShop: Rates at Checkout (DHL Express only)](/articles/360000911475-prestashop-rates-at-checkout-dhl-express-only)
- [Shopify: Display transit times at checkout](/articles/360001634936-shopify-display-transit-times-at-checkout)
- [Shopify: Rates at checkout](/articles/208112753-shopify-rates-at-checkout)
- [Recommended Packaging at Checkout](/articles/12219449620111-recommended-packaging-at-checkout)
- [Wix: Rates at checkout](/articles/7875543018639-wix-rates-at-checkout)
- [WooCommerce: Rates at checkout](/articles/360000076415-woocommerce-rates-at-checkout)

## [Returns](/categories/returns)
- [Category index](/categories/returns/llms.txt)
### [Branded returns portal](/categories/returns/branded-returns-portal)
- [Set up branded returns portal](/articles/4414146875279-set-up-branded-returns-portal)
- [Benefits of using a Branded Returns Portal](/articles/4414146200975-benefits-of-using-a-branded-returns-portal)
- [Features of the branded returns portal](/articles/4414146377487-features-of-the-branded-returns-portal)
### [Returns](/categories/returns/returns)
- [Returns with Starshipit](/articles/212423546-returns-with-starshipit)
- [Returns with Starshipit FAQs](/articles/4414370792591-returns-with-starshipit-faqs)

## [Orders, manifests & reports](/categories/orders-manifests-reports)
- [Category index](/categories/orders-manifests-reports/llms.txt)
### [Orders](/categories/orders-manifests-reports/orders)
- [Setting up your default options](/articles/206358506-setting-up-your-default-options)
- [Set up packages and import weights and dimensions](/articles/206705413-set-up-packages-and-import-weights-and-dimensions)
- [Set account to metric or imperial measurements](/articles/360001487316-set-account-to-metric-or-imperial-measurements)
- [Set up shipper tax numbers](/articles/360002115215-set-up-shipper-tax-numbers)
- [Import orders](/articles/206705193-import-orders)
- [Automatically import orders via CSV using File Monitor](/articles/4403712212111-automatically-import-orders-via-csv-using-file-monitor)
- [Create a manual order](/articles/206358586-create-a-manual-order)
- [Search for an order in Starshipit](/articles/9129132440847-search-for-an-order-in-starshipit)
- [Validating shipping addresses](/articles/215482503-validating-shipping-addresses)
- [Tags](/articles/4929125101327-tags)
- [How to fulfil orders](/articles/115000487123-how-to-fulfil-orders)
- [Manifest orders](/articles/360001233636-manifest-orders)
- [Book a courier pickup](/articles/360000133996-book-a-courier-pickup)
- [Archiving & removing orders](/articles/360001763415-archiving-removing-orders)
- [API: How to create Tracking-Only orders](/articles/8924419766927-api-how-to-create-tracking-only-orders)
### [Shipping analytics](/categories/orders-manifests-reports/shipping-analytics)
- [Shipping analytics](/articles/6269438607887-shipping-analytics)
### [Reports](/categories/orders-manifests-reports/reports)
- [Generating reports](/articles/360000383635-generating-reports)
- [Invoice Reconciliation](/articles/11469376267151-invoice-reconciliation)
- [Scheduled Reporting](/articles/6930762037263-scheduled-reporting)
### [FAQs](/categories/orders-manifests-reports/faqs)
- [How to update an order](/articles/206705203-how-to-update-an-order)
- [Manifesting FAQ](/articles/360001997955-manifesting-faq)
- [Suggested Merges](/articles/7954826200719-suggested-merges)
- [Where's my parcel?](/articles/9171330231951-wheres-my-parcel)
- [How to merge multiple orders into one order](/articles/360000382295-how-to-merge-multiple-orders-into-one-order)
- [Does Starshipit automatically update my integrated ecommerce platform?](/articles/206358606-does-starshipit-automatically-update-my-integrated-ecommerce-platform)
- [How to remove & re-import orders](/articles/360000118196-how-to-remove-re-import-orders)

## [Notifications, branded tracking, rules, & child accounts](/categories/notifications-branded-tracking-rules-child-accounts)
- [Category index](/categories/notifications-branded-tracking-rules-child-accounts/llms.txt)
### [Business rules](/categories/notifications-branded-tracking-rules-child-accounts/business-rules)
- [Rules overview](/articles/115001575803-rules-overview)
- [Multi-condition rules ](/articles/115004142643-multi-condition-rules-)
- [Setting up reusable Shipping Zones](/articles/13623440959119-setting-up-reusable-shipping-zones)
- [Create a rule based on cheapest delivery option](/articles/360001584895-create-a-rule-based-on-cheapest-delivery-option)
- [Create a rule to not import certain orders](/articles/9711307471631-create-a-rule-to-not-import-certain-orders)
- [How to manage orders going to PO Boxes](/articles/360000422175-how-to-manage-orders-going-to-po-boxes)
- [Split packages by order weight](/articles/115000296823-split-packages-by-order-weight)
- [Split packages by item quantity](/articles/115000294683-split-packages-by-item-quantity)
- [Rules based on order value](/articles/115000246946-rules-based-on-order-value)
- [Rules based on postcode](/articles/115000259963-rules-based-on-postcode)
- [Rules based on destination country ](/articles/115000258783-rules-based-on-destination-country-)
- [Rules based on shipping method](/articles/115000245226-rules-based-on-shipping-method)
- [Rules based on weight](/articles/218337323-rules-based-on-weight)
- [Create a rule to only import international orders](/articles/115000280406-create-a-rule-to-only-import-international-orders)
### [Notifications](/categories/notifications-branded-tracking-rules-child-accounts/notifications)
- [About notifications and branded tracking](/articles/115000906843-about-notifications-and-branded-tracking)
- [Set up email notifications](/articles/206358536-set-up-email-notifications)
- [Webhook notifications](/articles/360000376436-webhook-notifications)
- [Configure DKIM for your emails](/articles/10640015724815-configure-dkim-for-your-emails)
- [Customise return email notifications](/articles/4415557120399-customise-return-email-notifications)
- [Customise return SMS notifications](/articles/4415548150031-customise-return-sms-notifications)
- [Email notifications for newly imported orders](/articles/7211862907919-email-notifications-for-newly-imported-orders)
- [How to set up Kudosity](/articles/9866978709903-how-to-set-up-kudosity)
- [SPF for email notifications](/articles/360001215976-spf-for-email-notifications)
- [Customise outbound SMS notifications](/articles/115000906983-customise-outbound-sms-notifications)
- [Tracking Update Frequency](/articles/360000136135-tracking-update-frequency)
### [Branded tracking](/categories/notifications-branded-tracking-rules-child-accounts/branded-tracking)
- [Order Tracker for Zendesk](/articles/6988095852431-order-tracker-for-zendesk)
- [Brand Hub](/articles/6487872345360-brand-hub)
- [Enable and configure the branded tracking page](/articles/115000827566-enable-and-configure-the-branded-tracking-page)
- [Set up self-service return label generator ](/articles/115000906863-set-up-self-service-return-label-generator-)
### [Child accounts](/categories/notifications-branded-tracking-rules-child-accounts/child-accounts)
- [Overriding & accessing child accounts](/articles/360001580456-overriding-accessing-child-accounts)
- [Set up a child account](/articles/360001575375-set-up-a-child-account)
- [Child accounts](/articles/360000553016-child-accounts)
- [Allocate an order to a child account](/articles/115001657023-allocate-an-order-to-a-child-account)
- [Unlink a child account](/articles/4414129951631-unlink-a-child-account)

## [Settings, billing & security](/categories/settings-billing-security)
- [Category index](/categories/settings-billing-security/llms.txt)
### [Account settings](/categories/settings-billing-security/account-settings)
- [Add users to your Starshipit account](/articles/7630350591247-add-users-to-your-starshipit-account)
- [Reset your password](/articles/115000459046-reset-your-password)
- [Download TeamViewer](/articles/360000560216-download-teamviewer)
- [Cancel your account](/articles/115000438783-cancel-your-account)
### [Billing](/categories/settings-billing-security/billing)
- [About our pricing plans](/articles/360000988135-about-our-pricing-plans)
- [About our add-ons](/articles/12080147770127-about-our-add-ons)
- [Change or upgrade your pricing plan](/articles/206705123-change-or-upgrade-your-pricing-plan)
- [Changing or adding a new payment method](/articles/4405883176591-changing-or-adding-a-new-payment-method)
- [Access your Starshipit invoices](/articles/360001658036-access-your-starshipit-invoices)
- [Changing your Starshipit invoices email contact](/articles/4498768256911-changing-your-starshipit-invoices-email-contact)
- [Exceeding your pricing plan](/articles/12102602688015-exceeding-your-pricing-plan)
- [Reactivating your Starshipit account](/articles/4405883270031-reactivating-your-starshipit-account)
### [Security & updates](/categories/settings-billing-security/security-updates)
- [Single sign-on (SSO)](/articles/10659444958479-single-sign-on-sso)
- [General data Protection Regulation (GDPR) FAQs](/articles/360000226416-general-data-protection-regulation-gdpr-faqs)

## [Starshipit WMS](/categories/starshipit-wms)
- [Category index](/categories/starshipit-wms/llms.txt)
### [Getting Started](/categories/starshipit-wms/getting-started)
- [What is Starshipit WMS?](/articles/14700000000001-what-is-starshipit-wms)
- [How to set up Starshipit WMS](/articles/14700000000002-how-to-set-up-starshipit-wms)
- [WMS key concepts and glossary](/articles/14700000000003-wms-key-concepts-and-glossary)
- [Running WMS alongside Starshipit (hybrid & headless)](/articles/14700000000004-running-wms-alongside-starshipit-hybrid-headless)
- [WMS for 3PLs: suggested setup guide](/articles/14700000000032-wms-for-3pls-suggested-setup-guide)
### [Warehouse Configuration](/categories/starshipit-wms/warehouse-configuration)
- [Starshipit WMS locations and warehouse setup](/articles/14700000000033-starshipit-wms-locations-and-warehouse-setup)
- [Starshipit WMS products and inventory configuration](/articles/14700000000006-starshipit-wms-products-and-inventory-configuration)
- [WMS: Settings reference](/articles/14700000000031-wms-settings-reference)
### [Inbound](/categories/starshipit-wms/inbound)
- [Suppliers and purchase orders](/articles/14700000000007-suppliers-and-purchase-orders)
- [Receiving stock](/articles/14700000000008-receiving-stock)
- [Putaway](/articles/14700000000009-putaway)
### [Outbound & Fulfilment](/categories/starshipit-wms/outbound-fulfilment)
- [Starshipit WMS orders and allocation](/articles/14700000000010-starshipit-wms-orders-and-allocation)
- [Picking orders](/articles/14700000000011-picking-orders)
- [Packing and shipping orders](/articles/14700000000012-packing-and-shipping-orders)
- [Expedited fulfilment (Pack Now & Batch Pack Now)](/articles/14700000000013-expedited-fulfilment-pack-now-batch-pack-now)
### [Inventory Management](/categories/starshipit-wms/inventory-management)
- [Inventory dashboard and stock visibility](/articles/14700000000014-inventory-dashboard-and-stock-visibility)
- [Stocktakes and cycle counts](/articles/14700000000015-stocktakes-and-cycle-counts)
- [Replenishment](/articles/14700000000016-replenishment)
- [Restocking insights](/articles/14700000000017-restocking-insights)
- [Shopify inventory sync](/articles/14700000000018-shopify-inventory-sync)
### [Returns & Stock Integrity](/categories/starshipit-wms/returns)
- [Processing returns](/articles/14700000000019-processing-returns)
- [Stock integrity and adjustments](/articles/14700000000020-stock-integrity-and-adjustments)
### [Reporting & Insights](/categories/starshipit-wms/reporting)
- [Reporting and insights](/articles/14700000000021-reporting-and-insights)
- [Unified search](/articles/14700000000022-unified-search)
### [Mobile App](/categories/starshipit-wms/mobile-app)
- [Setting up the mobile app](/articles/14700000000023-setting-up-the-mobile-app)
- [Mobile picking](/articles/14700000000025-mobile-picking)
- [Receiving purchase orders on mobile](/articles/14700000000026-receiving-purchase-orders-on-mobile)
- [Putaway and replenishment on mobile](/articles/14700000000027-putaway-and-replenishment-on-mobile)
- [Kitting on mobile](/articles/14700000000028-kitting-on-mobile)
- [View inventory, scan locations and adjust stock](/articles/14700000000029-view-inventory-scan-locations-and-adjust-stock)
- [Jobs on mobile](/articles/14700000000030-jobs-on-mobile)

## [Ops Manager](/categories/ops-manager)
- [Category index](/categories/ops-manager/llms.txt)
### [Getting Started](/categories/ops-manager/getting-started)
- [What is Ops Manager?](/articles/15100000000001-what-is-ops-manager)
- [Getting started with Ops Manager](/articles/15100000000002-getting-started-with-ops-manager)
### [Monitoring Your Network](/categories/ops-manager/monitoring-your-network)
- [Using the overview dashboard](/articles/15100000000003-using-the-overview-dashboard)
- [Viewing and filtering orders across locations and brands](/articles/15100000000004-viewing-and-filtering-orders-across-locations-and-brands)
- [Monitoring and acting on exceptions](/articles/15100000000012-monitoring-and-acting-on-exceptions)
### [Routing Orders](/categories/ops-manager/routing-orders)
- [Routing orders across locations](/articles/15100000000005-routing-orders-across-locations)
### [Managing Your Network](/categories/ops-manager/managing-your-network)
- [Managing locations and brands](/articles/15100000000006-managing-locations-and-brands)
- [Managing users, rules, and configuration](/articles/15100000000007-managing-users-rules-and-configuration)
- [Generating invoices with Billing](/articles/15100000000013-generating-invoices-with-billing)
- [Managing carriers](/articles/15100000000014-managing-carriers)
### [Inventory and Replenishment](/categories/ops-manager/inventory-and-replenishment)
- [Viewing inventory across locations](/articles/15100000000008-viewing-inventory-across-locations)
- [Creating replenishment orders](/articles/15100000000009-creating-replenishment-orders)

## [Troubleshooting](/categories/troubleshooting)
- [Category index](/categories/troubleshooting/llms.txt)
### [Top tips for troubleshooting common errors](/categories/troubleshooting/top-tips-for-troubleshooting-common-errors)
- [Starshipit app: Troubleshooting](/articles/9656290318735-starshipit-app-troubleshooting)
- [Troubleshooting: Orders not updating platform (writeback)](/articles/6125898969487-troubleshooting-orders-not-updating-platform-writeback)
- [Zebra Printer: Barcode not printing correctly/ Printing as large blocks](/articles/9754350032271-zebra-printer-barcode-not-printing-correctly-printing-as-large-blocks)
- [Troubleshooting: Rates/Quotes](/articles/6121166412175-troubleshooting-ratesquotes)
- [Troubleshooting: Live Rates at Checkout](/articles/360001872876-troubleshooting-live-rates-at-checkout)
- [Troubleshooting: Orders not importing](/articles/360001575455-troubleshooting-orders-not-importing)
- [Mac: How to correct paper size to 4x6(100x150)](/articles/4408869188239-mac-how-to-correct-paper-size-to-4x6100x150)
### [Integrations](/categories/troubleshooting/integrations)
- [CartonCloud: Troubleshooting](/articles/360000905035-cartoncloud-troubleshooting)
- [Magento 1: Troubleshooting](/articles/360000908816-magento-1-troubleshooting)
- [Unleashed: Updating orders](/articles/202749509-unleashed-updating-orders)
- [NetSuite: Troubleshooting](/articles/360000145916-netsuite-troubleshooting)
- [Shopify: Troubleshooting](/articles/360000921776-shopify-troubleshooting)
- [WooCommerce: Troubleshooting](/articles/360000906655-woocommerce-troubleshooting)