# MyPost Business Integration FAQs URL: https://support.starshipit.com/articles/360003680775-mypost-business-integration-faqs Canonical: https://support.starshipit.com/articles/360003680775-mypost-business-integration-faqs Markdown: https://support.starshipit.com/articles/360003680775-mypost-business-integration-faqs.md Updated: 2026-05-06 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Find answers to frequently asked questions about MyPost Business integration. Find answers to frequently asked questions about the MyPost Business integration on Starshipit. If you haven’t set up your MyPost account yet, follow the steps in [this guide](/articles/couriers/australia-post/set-up-australia-post-mypost-business). How does label printing and manifesting work? MyPost Business shipments can be processed in the same way as any other courier on Starshipit. MyPost Business orders do not require manifesting. All charges (credit card or business accounts) are applied as soon as the label is printed, and orders move straight to the Shipped tab. Learn more [about printing labels on Starshipit](/articles/printing-labels-packing-slips/printing/about-printing-and-labels). What size labels does MyPost support? Two label sizes are available for domestic shipments: * 100x150mm (A6) * Four A6 labels on an A4 sheet For international shipments: * CN23 (A5) labels printed on A4 paper When and how are charges applied? **Credit card / debit card** Each time you print a MyPost Business label, your credit card is charged by Australia Post as one transaction. If you print labels individually, each print appears as a separate transaction. If you bulk print, the charges are consolidated into one transaction. **Charge account** Each time you print a label, the amount is added to your MyPost Business charge account. You can then make payments to your account outside of Starshipit. To set up a charge account: 1. Go to **Settings** > **Couriers** > **MyPost Business Settings**. 2. Click **Lookup** next to the Account Number field. 3. Click **Select** next to the row with Account Type “Charge”. 4. Click **Save**. How can I cancel a shipment and get a refund? :::note Only payments made by credit or debit card can be refunded online. Charge account customers must contact Australia Post Customer Service to request a refund. ::: MyPost Business shipments must be cancelled from within the MyPost Business portal. 1. Log into the [MyPost Business dashboard](https://auspost.com.au/mypost-business/dashboard#/home). 2. Click the **Track** tab. 3. Find the shipment you want to cancel, then click **View**. 4. Click **Refund** in the top right. If the Refund button is not displayed, the shipment is ineligible. See the [MyPost Business Support section](https://auspost.com.au/help-and-support#/help_and_support/search_for#pageURL=mypost_business.html) in the portal for a full list of reasons. :::note For charge account refunds, you need to lodge a case with Australia Post directly. ::: How do pickups work? You can book pickups for MyPost Business in two ways: **Book automatically on bulk print** 1. Go to **Settings** > **Couriers** > **MyPost Business**. 2. Tick **Book pickups on bulk label print**. 3. Click **Save**. When you bulk print, a pickup is booked for the next business day. You must bulk print before 1pm the day prior — pickups are collected between 9am and 5pm (Monday to Friday, excluding public holidays). MyPost Business has a limit of 100 packages per pickup. Print all of your daily labels in one bulk print session, as Australia Post charges $11.98 per pickup. **Book manually (ad-hoc)** You can also book pickups manually using the [Book Pickup feature](/articles/orders-manifests-reports/orders/book-a-courier-pickup). 1. Go to the **Printed** or **Shipped** tab, or the **Pickups** page. 2. Click **Book Pickup**. 3. Follow the prompts to schedule the pickup. This method doesn’t require printing labels first and gives you more flexibility. Is there a cut-off time to organise a pickup? Yes. You must book before **1pm the day prior**. Pickups are collected between 9am and 5pm the following business day (Monday to Friday, excluding public holidays). What is the difference between the MyPost service codes? MyPost Business has two service types: Flat Rate Satchels/Boxes and Parcel services. If you’re using branded Australia Post boxes and satchels, use the flat rate codes. If you’re using your own packaging, use the parcel services. Contact Australia Post for more detail. **B20 and B30 vs B21 and B31** * B20 — Express Post, under 5kg * B30 — Standard Post, under 5kg * B21 — Express Post, 5kg to 22kg * B31 — Standard Post, 5kg to 22kg Starshipit automatically displays the service that matches your package dimensions, including in live rates. Can I insure my MyPost Business packages? Yes. MyPost Business supports “Extra Cover” insurance. Cover for the first $100 is free for both domestic and international shipments. To insure an order individually: 1. Open the order. 2. Tick **Cover/Warranty Required**. 3. Enter a cover value. 4. Click **Print**. To automatically apply cover using a rule: 1. Go to **Settings** > **Rules** > **Create a new Rule**. 2. Select your conditions. 3. Set the action to **Set Insurance Required** – Value: True. To cap insurance at $100 (free tier only): 1. Go to **Settings** > **Carriers** > **My Post Business Settings** > **Limit Extra Cover to $100**. Are returns supported with MyPost Business? No. Returns are not currently supported for MyPost Business shipments in Starshipit.