What's new

You can now include product identifiers in your courier’s customs data for EU shipments, with more ways to import and manage them in Starshipit.

Use your existing product data

Where supported by your courier, Starshipit automatically uses your SKU as the merchant identifier and Barcode as the standardised identifier.

Need to send different values? Set Merchant Product ID or Standardised Product ID fields. Add Manufacturer Product ID when applicable.

Bring identifiers into your shipping workflow

• Import them from Shopify, Adobe Commerce (Magento 2) or Peoplevox.
• Maintain them in Product Catalogue and apply them to orders by matching SKU.
• Add them to individual orders in UI 2.0, or supply them through the API.

Supported couriers

DHL Express, FedEx, UPS, Asendia, SEKO, DHL eCommerce Asia Pacific, Parxl, Australia Post eParcel and MyPost Business.

See courier requirements and set up product identifiers.

From the packing bench to courier handover, these recent improvements give your team more control over order data, printed documents, quotes and dispatch. Open a section to explore the changes and find the setup guides.

24 updates in this roundup

Orders and packing

4 updates

• Refresh existing orders from Product Catalogue: Correct your catalogue data, then apply it to one eligible unprinted order or all active unshipped orders without deleting and importing them again. Your saved fill-missing or overwrite policy controls what changes. Apply Product Catalogue to existing orders.

• Keep each order's instructions on packing summaries: Add order dates, tags, Order Notes and Delivery Instructions to a custom order summary so your team can prioritise work and see special handling in one place. Each order shows its own details. Configure packing summaries.

• Print one packing-slip row per unit: Enable Split items with multiple quantities into separate rows on a Classic custom or New custom packing-slip template. Each packed unit gets its own row, making repeated items easier to mark off during packing. Configure packing slips.

• Use longer tags and handle mixed selections: UI 2.0 accepts tag names from 2 to 40 characters and lets you select an existing tag even when only some selected orders already have it. Review the complete tag list before applying a bulk change: that list is saved to every selected order. Add and use order tags.

Printing and hardware

2 updates

• Weigh packages with USB scales on Mac: Read package weights through the Starshipit Desktop App on macOS using a supported Dymo M10, M25 or S50 scale. Set up USB scales and configure Mac peripherals.

• See your available printing hardware: Open Settings > Printing > Hardware in UI 2.0 to see printers and scales grouped by signed-in Desktop App, with each app's last-seen time. Use this view to identify the computer and devices available to the printing account. Check available Desktop App hardware.

Integrations

5 updates

• Send every parcel's tracking number to Shopify: Shopify Classic and Enhanced write back the tracking numbers for all outbound parcels in a shipment. When an order ships in several parcels, each tracking number appears on its Shopify fulfilment. Write back tracking and fulfilment to Shopify.

• Bring receiver tax numbers through from Peoplevox: Map sales-order fields to a receiver tax type and destination so the numbers are available before label creation. Add separate mappings for identifiers such as Mexico RFC and Brazil CPF/CNPJ, while preserving existing applicable receiver tax numbers. Map receiver tax numbers from Peoplevox.

• Import several Shopify financial statuses: In UI 2.0, Shopify Enhanced lets you keep several financial statuses selected, such as Paid and Authorized. Choose Any on its own when you want all financial statuses. Configure Shopify order import.

• Control Business Central addresses and location tags: Choose whether Address Line 2 imports into Building or Suburb, while retaining City. Imported location:<code> tags identify a resolved fulfilment location and can drive your existing rules for allocating orders to child accounts. Configure Business Central imports.

• Use BigCommerce catalogue product names: Opt in to use the current BigCommerce catalogue name on newly imported order items. Variant SKU and option fields are preserved, and Starshipit falls back to the order-line name if the catalogue product is unavailable. Configure BigCommerce product names.

Couriers and shipping costs

6 updates

• Choose who pays for UPS shipping: Bill outbound transportation charges to an authorised third-party UPS account, using a configured default or an account entered on an individual order. Available with UPS New API; duties and taxes keep their separate payer settings. Set up UPS transportation billing.

• Send multiple supporting documents with FedEx: Keep eligible customs and supporting files separate rather than merging them into one PDF. For FedEx REST accounts with pre-shipment ETD available and enabled, Starshipit uploads eligible courier-related attachments; Order Document files remain internal. Add shipping documents to orders.

• Convert Australia Post customs values to AUD: Australia Post eParcel and Parcel Send can convert non-AUD item values for standard international customs labels without changing your imported order amounts or currency. The option is off by default and excludes Global Logistics and commercial-clearance services. Configure customs-value conversion.

• Record freight costs for Plain Label shipments: Enter Freight cost in UI 2.0 for a Plain Label service without a calculated rate, using your account currency. The field requires full pricing access. Printing the label still leaves courier booking with your external provider. Use plain labels.

• Combine Mainfreight delivery extras: Select several carrier-approved delivery extras in your Mainfreight 2Home defaults or on an individual order. An explicit order selection, including None, takes precedence over the defaults. Add Mainfreight delivery extras.

• Show customer references on Freightways labels: Enable Use customer reference on labels for Post Haste, NZ Couriers or Castle Parcels. The reference uses up to 20 characters, with the existing order-number fallback when no customer reference is supplied. Configure Post Haste, NZ Couriers or Castle Parcels.

Manifests and pickups

3 updates

• Schedule several daily manifest runs: In UI 2.0, choose multiple hours in your account's local time or select Every hour for eligible auto-manifest couriers. Match the schedule to your dispatch day and courier handovers. Set up automatic manifesting.

• Cancel an eligible DHL Express pickup: Cancel a future MyDHL pickup from Pickup History when its confirmed booking details are available. Select a cancellation reason and review the whole booking before confirming. Cancel a DHL Express pickup.

• Include up to 500 shipments in Canada Post manifesting: Set a maximum from 1 to 500 shipments, with 30 as the default. Starshipit submits carrier batches of up to 30 and combines the returned reports, retaining successful batches if another batch fails. Set the Canada Post manifest maximum.

Quotes and checkout

3 updates

• Quote a saved customer without retyping their address: Select Look up contact on Quotes to find an Address Book contact and populate the destination while keeping your package details. Review the address and select Get rates. Use saved contacts in Quotes.

• Build a quote from your Product Catalogue: Search by product name or SKU to fill a quote's package weight and dimensions, then adjust them before requesting rates. Qty represents identical parcels, so you can quote several of the same package together. Use catalogue measurements in Quotes.

• Hide several checkout products with one rule: Add multiple courier and product selections to a single Hide Checkout Product rule. Keep related exclusions together and manage them with Add product and Delete. Create rules for checkout rates.

Customer notifications

1 update

• Put useful references in email subjects: Use supported variables such as %TheirRef% in new notification-template subjects so customers can recognise the shipment from their inbox. Add subject variables to email notifications.

Keep each order's packing slip and shipping label together in one document. Integrated labels combine the first supported 100 × 150 mm shipping label with an A4 packing slip, so your team can keep the shipment details and matching label together at the packing bench.

Use compatible integrated-label stationery to peel off the shipping label when the order is ready. Check the generated layout on plain paper first to make sure the label position, orientation and scale fit your stationery.

Choose an A4 packing slip template, including an A4 Template size when using the custom editor, and keep the courier's shipping label at 100 × 150 mm.

Longer packing slips, additional shipping labels and other courier documents can require extra pages.

See Print an integrated label and packing slip for the two required printing settings, template options and setup checks in Classic UI and UI 2.0.

Subbly now connects to Starshipit, so you can bring subscription and one-time orders into your shipping workflow without entering them again by hand.

Import eligible paid, unfulfilled orders manually or enable automatic imports. Future subscription shipments stay in Subbly until they are due, helping your team focus on orders that are ready to ship.

For complete, unsplit orders, Starshipit updates the status to Shipped in Subbly when you print labels, or on manifest if that is your selected setting. This sends Subbly's shipped-order email and advances the subscription shipment count. Tracking numbers, tracking links and carrier details are not sent back to Subbly. Split orders need to be fulfilled manually in Subbly after all parts have shipped.

Connect one Subbly store per Starshipit account using a private API key under Settings > Integrations in UI 2.0. See Set up Subbly to connect your store and verify your first import.

Keep your packing bench moving between orders from different locations and brands. Updates to UI 2.0 bring those linked accounts into your scanning workflow, let you move eligible orders directly between them, and give you more control over how packing checks finish.

Find the right order across locations and brands

From the parent account, select Include orders from child accounts in Scan and open or Packing Validation. Scan the order number, check the Account when several orders match, and continue in the account that holds the order. After child-account Packing Validation, Complete Packing or Back returns you to the parent workflow for the next order.

Child-account search is available when you have access to every linked account included in the search. See Scan to open and print and Scan to validate items.

Check the contents after the label is printed

If your team prints labels before packing, select Include printed orders in Packing Validation. Check the labelled items and quantities, then record the result in the order's History. Verification keeps the existing shipment and label, even when automatic completion or Print the label is selected.

See Verify printed orders before dispatch for eligible orders and setup.

Move orders directly between linked accounts

An eligible New order can now move directly between child accounts under the same parent. Enable Allow sending orders to other child accounts on the sending account to move the order to another location or brand account without first sending it back to the parent. The option is off by default and excludes multi-user and multi-workstation accounts.

See Allocate an order to another account.

Keep completed checks under control

The new Block already validated orders option in Settings > Packing Validation stops completed orders from entering validation again. It is off by default, and normal order details remain available. Configure it in each account that holds the orders you want to protect.

Your completion settings also let you choose between reviewing order details and printing the label, with optional automatic completion after the last item is scanned. See Configure Packing Validation.

Resolve an error without losing your place

Packing and printing errors now stay on the validation page with an Open order details action. Your item checks remain visible, so you can review the order and resolve the problem. If packing has saved successfully, completion stays disabled; recover from order details and reprint an existing label when one has already been created.

See Recover from a packing or printing error.

You now have more control over how Starshipit calculates dimensions when several items ship in one box, so the calculated size better reflects how you pack.

Choose from three new options:

• Stack items vertically
• Arrange items along length
• Arrange items along width

Find these under Settings > Packaging in UI 2.0 when using Single package - Imported item weights and dimensions. The selected option applies when orders are imported into Starshipit.

Not sure which option suits your workflow? Our new interactive packaging visualiser lets you compare each setting using your own items and packaging.

Choose how item dimensions combine · Try the packaging visualiser

AMS eGroup is available in Starshipit for eligible international freight shipments. Connect your AMS eGroup account to create single- and multi-package shipments, print carrier labels and receive parcel-level tracking updates.

You need your AMS eGroup account number, client ID and client secret. Service and rate availability depend on your account and the selected route. AMS eGroup provides scheduled collections, so there is no separate manifest or close-out step.

See Set up AMS eGroup to get connected.

Shopify Classic and Enhanced can now import orders in the currency your customer paid at checkout, also known as presentment currency. Matching order, item, shipping, discount, tax, and duty values are imported together, so you can keep the customer's checkout currency and values for invoices and customs information.

Shopify store currency remains the default. You can opt into Customer checkout currency using Import order values using in your Shopify integration settings. If Shopify's checkout-currency data is incomplete or inconsistent, Starshipit uses the complete store-currency set instead.

This setting does not convert currencies or check whether your carrier supports the imported currency. Australia Post's standard international customs flow requires values in AUD. Before printing, confirm that both the currency and the amounts meet your carrier's requirements. Unsupported currencies may be declared or displayed incorrectly by a carrier, and this setting does not block label creation.

See Configure Shopify order import for setup steps, the fallback behaviour, and a test-order check.