What's new

Keep your packing bench moving between orders from different locations and brands. Updates to UI 2.0 bring those linked accounts into your scanning workflow, let you move eligible orders directly between them, and give you more control over how packing checks finish.

Find the right order across locations and brands

From the parent account, select Include orders from child accounts in Scan and open or Packing Validation. Scan the order number, check the Account when several orders match, and continue in the account that holds the order. After child-account Packing Validation, Complete Packing or Back returns you to the parent workflow for the next order.

Child-account search is available when you have access to every linked account included in the search. See Scan to open and print and Scan to validate items.

Check the contents after the label is printed

If your team prints labels before packing, select Include printed orders in Packing Validation. Check the labelled items and quantities, then record the result in the order's History. Verification keeps the existing shipment and label, even when automatic completion or Print the label is selected.

See Verify printed orders before dispatch for eligible orders and setup.

Move orders directly between linked accounts

An eligible New order can now move directly between child accounts under the same parent. Enable Allow sending orders to other child accounts on the sending account to move the order to another location or brand account without first sending it back to the parent. The option is off by default and excludes multi-user and multi-workstation accounts.

See Allocate an order to another account.

Keep completed checks under control

The new Block already validated orders option in Settings > Packing Validation stops completed orders from entering validation again. It is off by default, and normal order details remain available. Configure it in each account that holds the orders you want to protect.

Your completion settings also let you choose between reviewing order details and printing the label, with optional automatic completion after the last item is scanned. See Configure Packing Validation.

Resolve an error without losing your place

Packing and printing errors now stay on the validation page with an Open order details action. Your item checks remain visible, so you can review the order and resolve the problem. If packing has saved successfully, completion stays disabled; recover from order details and reprint an existing label when one has already been created.

See Recover from a packing or printing error.

Plan picking runs around your team's capacity with Orders per batch. Select the orders you need, choose a batch size, and preview how WMS will divide the work. For example, 25 orders with a size of 10 become batches of 10, 10 and 5.

Follow the progress notification as each batch is released and open the resulting pick jobs. If plans change, Stop after current batch leaves completed releases in place and stops before the next batch starts. Clear review and retry actions help you check orders that still need attention.

This option applies when no packing bench is selected. Leave the size blank to keep the existing combined selection; zone splitting can still create additional pick jobs.

See Pick orders in WMS for setup, batch references, verification and recovery.

Keep a few units out of Shopify's selling quantity with Safety stock on WMS products. Set a buffer for one SKU, apply it to several products with Bulk Edit, or update different buffers through your product CSV.

WMS accounts for order demand and the buffer when updating eligible Shopify availability. Your physical warehouse stock and picking allocations stay unchanged, so you can protect online availability without adjusting real stock balances.

The buffer works with Shopify Auto Writeback and Location buckets enabled. Set it in each product's selling units, and enter 0 when you want to remove the buffer deduction.

See Set product safety stock for Shopify for setup, bulk and CSV updates, and checking the result in Shopify.

Prepare a warehouse replenishment run in one file with Import CSV on the WMS Transfers page. Group SKUs and quantities for up to 100 transfers, then preview the source warehouse and every destination before creating the source orders and destination purchase orders.

Creation continues in the background, with a result for each transfer. Stable transfer keys let WMS recognise transfers you already imported, while Retry incomplete resumes eligible unfinished work. If a source order needs review, you can reconcile its verified ID before continuing.

The import prepares the transfer records; your team still releases, ships and receives stock through the normal warehouse workflow. It supports warehouse-owned SKUs with matching units of measure in eligible warehouses from the same account family.

See Import warehouse transfers from CSV for preparation, preview, limits and recovery steps.

You now have more control over how Starshipit calculates dimensions when several items ship in one box, so the calculated size better reflects how you pack.

Choose from three new options:

• Stack items vertically
• Arrange items along length
• Arrange items along width

Find these under Settings > Packaging in UI 2.0 when using Single package - Imported item weights and dimensions. The selected option applies when orders are imported into Starshipit.

Not sure which option suits your workflow? Our new interactive packaging visualiser lets you compare each setting using your own items and packaging.

Choose how item dimensions combine · Try the packaging visualiser

Selling products before stock arrives is easier to manage with On pre-order in WMS. Mark a product individually or use Bulk Edit for several SKUs, while keeping your warehouse quantities tied to the stock you physically hold.

WMS pauses inventory writeback for marked products and excludes them from restocking and new replenishment work. You can manage pre-order selling quantities in your connected platform without WMS replacing them with warehouse availability.

When the stock arrives and you are ready, clear On pre-order to restore normal eligibility. Receiving does not clear it automatically, and order holds remain separate: use them when orders must wait before fulfilment.

See Manage pre-order products in WMS for single and bulk setup, verification, and restoring normal inventory updates.

AMS eGroup is available in Starshipit for eligible international freight shipments. Connect your AMS eGroup account to create single- and multi-package shipments, print carrier labels and receive parcel-level tracking updates.

You need your AMS eGroup account number, client ID and client secret. Service and rate availability depend on your account and the selected route. AMS eGroup provides scheduled collections, so there is no separate manifest or close-out step.

See Set up AMS eGroup to get connected.

Shopify Classic and Enhanced can now import orders in the currency your customer paid at checkout, also known as presentment currency. Matching order, item, shipping, discount, tax, and duty values are imported together, so you can keep the customer's checkout currency and values for invoices and customs information.

Shopify store currency remains the default. You can opt into Customer checkout currency using Import order values using in your Shopify integration settings. If Shopify's checkout-currency data is incomplete or inconsistent, Starshipit uses the complete store-currency set instead.

This setting does not convert currencies or check whether your carrier supports the imported currency. Australia Post's standard international customs flow requires values in AUD. Before printing, confirm that both the currency and the amounts meet your carrier's requirements. Unsupported currencies may be declared or displayed incorrectly by a carrier, and this setting does not block label creation.

See Configure Shopify order import for setup steps, the fallback behaviour, and a test-order check.