# Configure Shopify order import URL: https://support.starshipit.com/articles/90200000000204-configure-shopify-order-import Canonical: https://support.starshipit.com/articles/90200000000204-configure-shopify-order-import Markdown: https://support.starshipit.com/articles/90200000000204-configure-shopify-order-import.md Updated: 2026-05-27 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Set up and adjust how Starshipit imports orders from Shopify, including status filters, locations, delivery methods, tags, webhooks, and checkout-rates-only mode. Starshipit's Shopify import settings control which orders come through, when they arrive, and what triggers a skip. All settings are found at **Settings > Integrations > Shopify Settings**. Import settings are divided into the **main settings tab** and the **Advanced tab**. This article covers all import-related settings in both. ## Status filter The status filter is the most common reason orders do not import. The setting name and available options differ between Classic and Enhanced. ### Classic: order status Classic uses the Shopify **order status**. Only orders matching the selected status will import. Available options: | Option | When to use | | --- | --- | | Open | Orders that are placed and not yet fulfilled or closed. The most common choice. | | Paid | Orders with payment completed. | | Partially Refunded | Orders where part of the payment has been refunded. | | Closed | Orders that have been archived or closed in Shopify. | | Cancelled | Cancelled orders. Rarely used for import. | | Any | All orders regardless of status. Use with caution. | ### Enhanced: financial status Enhanced uses the Shopify **financial status** on the parent order. Fulfillment-order filters (location, delivery method) are applied after the financial status check. Available options: | Option | When to use | | --- | --- | | Paid | Orders that are fully paid. The most common choice. | | Authorized | Payment authorised but not yet captured. | | Pending | Payment pending (for example, bank transfers or cash on delivery). | | Partially Paid | Partial payment received. | | Partially Refunded | Order partially refunded. | | Refunded | Order fully refunded. | | Voided | Payment void. | | Unpaid | Order placed without payment. | | Any | All orders regardless of financial status. Use with caution. | ## Locations (Enhanced only) The **Locations** filter controls which Shopify assigned fulfillment locations Starshipit imports from. The location refers to the Shopify fulfillment order's assigned location, not the Starshipit sender address. - **All Locations** — Starshipit imports fulfillment orders from every location. This is the default. - **Specific location** — Only fulfillment orders assigned to the selected Shopify location will import. Use a specific location when you run multiple child Starshipit accounts, one per Shopify location. See [Shopify Enhanced: locations, delivery methods, and split fulfillment](/articles/integrations/shopify/shopify-enhanced-locations-delivery-split-fulfillment) for the full multi-location setup guide. If the location list is empty or not loading, reauthorise the Shopify integration — this is usually a permissions issue. ## Delivery methods (Enhanced only) The **Delivery Methods** filter controls which Shopify fulfillment order delivery types are imported. | Option | What it imports | | --- | --- | | Shipping | Orders for home or business delivery. Selected by default. | | Local Delivery | Orders where the customer is nearby and has opted for local delivery. | | Local Pick Up | Orders the customer will collect in person. | **Shipping** is selected by default. Add **Local Delivery** or **Local Pick Up** if you want those fulfillment orders imported. :::note Shopify does not always include delivery method data on every fulfillment order. Fulfillment orders without delivery method data are treated as **Shipping** by Starshipit. If known pickup orders keep importing when only Shipping is selected, use an import rule to exclude them by tag or shipping description. ::: For more detail on pickup and split fulfillment behaviour, see [Shopify Enhanced: locations, delivery methods, and split fulfillment](/articles/integrations/shopify/shopify-enhanced-locations-delivery-split-fulfillment). ## Excluded tags The **Exclude orders with these tags** field prevents orders with specific Shopify tags from importing. Enter one or more tags separated by semicolons. Tags are not case-sensitive. This is the recommended way to manage pre-orders and back-orders: 1. In Starshipit, go to **Settings > Integrations > Shopify** and open the **Advanced** tab. 2. In the **Exclude orders with these tags** field, enter the tag you will use — for example, `preorder`. 3. In Shopify, add that tag to any order you want to hold back. 4. When you are ready to ship the order, remove the tag in Shopify. The order will import on the next import cycle. ## Fraud check When fraud checking is enabled, Starshipit skips orders where Shopify's risk analysis recommends cancellation. The order is not imported. To enable: go to **Settings > Integrations > Shopify > Advanced** and enable **Enable Fraud Check**. If a legitimate order is being skipped by fraud checking, review the order's risk details in Shopify directly. ## Webhooks Webhooks allow Shopify to push order updates to Starshipit in near real time, rather than waiting for the scheduled import cycle (which runs approximately every 20 minutes). To subscribe: 1. Go to **Settings > Integrations > Shopify Settings**. 2. Scroll to the bottom of the page and click **Subscribe to webhook**. When a webhook is active, eligible Shopify order updates arrive in Starshipit within seconds of being created or updated. If the webhook subscription fails: - Save your Shopify settings first, then try subscribing again. - If the subscription still fails, reauthorise the Shopify integration and try once more. :::note Webhooks require a saved Shopify integration. Switching between Classic and Enhanced may replace the webhook subscription — resave and resubscribe after any version change. ::: ## Checkout-rates-only mode Enable **Use for checkout rates only** when this Shopify integration should return shipping rates at Shopify checkout but should not import orders. When this setting is on: - Starshipit will not import any orders through this integration. - Shopify checkout rates continue to work normally. - This is useful when orders are imported through a different system, such as a warehouse or inventory management platform. See [Shopify: Rates at checkout](/articles/rates-at-checkout/platform-specific-guides/shopify-rates-at-checkout) for the checkout rate setup guide.