# Cancel a DHL Express pickup
URL: https://support.starshipit.com/articles/1792275052809-cancel-a-dhl-express-pickup
Canonical: https://support.starshipit.com/articles/1792275052809-cancel-a-dhl-express-pickup
Markdown: https://support.starshipit.com/articles/1792275052809-cancel-a-dhl-express-pickup.md
Updated: 2026-10-19

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Cancel an eligible future DHL Express pickup in UI 2.0 and confirm the result in pickup history.

Cancel an eligible DHL Express pickup from **Pickups** in UI 2.0 when the collection is no longer needed. Cancellation applies to the entire pickup booking, including shipments sharing its booking reference.

## Before you begin

- Use an account with permission to view pickup history and modify orders.
- Keep the DHL Express MyDHL connection enabled.
- Check that the pickup is still booked for a future time and has a DHL booking reference.

## Cancel the booking

1. Open **[Pickups](https://next.starshipit.com/pickup-history)** in UI 2.0.
2. Find the DHL Express booking and check its **Job #** and **Requested pickup** time. Browse other pages if needed; the carrier filter searches only the current page.
3. Open the booking's actions menu and select **Cancel pickup**.
4. Select a **Cancellation reason**.
5. Check that you intend to cancel the whole booking, then select **Cancel pickup** to confirm.

Select **Keep pickup** to close the confirmation without cancelling.

## Confirm the cancellation

Check that the booking shows a cancelled status and **Pickup cancelled** in pickup history. The booking stays in the list, and entries in the same account with that DHL reference are cancelled together.

Select **Refresh results** if you need to reload the list after cancellation.

## Troubleshooting

### Cancel pickup is missing

Check that you are in the account that booked the pickup, have the required permissions, and are looking at a future, booked DHL Express pickup. Completed, expired or already cancelled bookings are not eligible.

For an older booking without a confirmed pickup time, contact [Support](https://support.starshipit.com/ticket) with the booking reference and requested time.

### The cancellation fails

Read the message and refresh pickup history to check the booking status. If DHL requests an account or company name, check those details in your DHL Express settings.

If DHL has confirmed cancellation, do not submit it again. Contact Support with the booking reference and message if Starshipit still shows it as booked.

This procedure cancels a pickup. To arrange another collection, follow [Book a courier pickup](/articles/360000133996-book-a-courier-pickup).

## Related articles

- [Book a courier pickup](/articles/360000133996-book-a-courier-pickup)
- [Set up DHL Express](/articles/203806429-set-up-dhl-express)