# Configure packing slips
URL: https://support.starshipit.com/articles/360000026636-configure-packing-slips
Canonical: https://support.starshipit.com/articles/360000026636-configure-packing-slips
Markdown: https://support.starshipit.com/articles/360000026636-configure-packing-slips.md
Updated: 2026-11-08

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Choose a packing slip template, configure automatic printing, barcodes and sorting, and check the printed output.

Choose the packing slip layout and printing behaviour your team uses to pick and pack orders. Packing slips list the order items and can be printed separately before picking or automatically when you print shipping labels.

## Before you begin

- Make sure you can edit your account's packing slip settings.
- Choose a template that suits your printer and paper.
- For printer connections and document routing, see [Understand how Starshipit printing works](/articles/90200000000155-understand-how-starshipit-printing-works).

## Choose a packing slip template

<!-- tabs:start -->

<!-- tab:Classic UI -->

1. Go to **Settings > Packing Slip**.
2. Select **Configure your Packing Slips here** if it is shown.
3. Select **A4 Template** or **100x150 Template** for a default layout. Select **Customise your own** to adjust the A4 layout's fields.
4. Select **Save**.

<!-- tab:UI 2.0 -->

1. Go to **Settings > [Packing slips](https://next.starshipit.com/settings/packing-slip)**.
2. Under **Packing slips**, select **Classic A4 template**, **Classic label template (100x150)** or **Classic custom template**.
3. Select **Save**.

<!-- tabs:end -->

For a spreadsheet-based layout, use [Configure packing slips using the template editor](/articles/9067623250063-configure-packing-slips-using-the-template-editor). You can start with a file from the [packing slip template library](/articles/13382030529935-packing-slip-template-library).

## Set up packing slip printing behaviour

Automatic printing sends a packing slip when you print an order's shipping label. To combine the label and packing slip on A4 paper, follow [Print an integrated label and packing slip](/articles/1793234320005-print-an-integrated-label-and-packing-slip).

<!-- tabs:start -->

<!-- tab:Classic UI -->

1. Open **Settings > Packing Slip**, then **Configure your Packing Slips here** if shown.
2. Under **Printing behaviour**, enable **Print packing slips with each label**.
3. Select **Save**.

<!-- tab:UI 2.0 -->

1. Open **Settings > [Packing slips](https://next.starshipit.com/settings/packing-slip)**.
2. Enable **Automatically print packing slip with each label** in the selected template's settings.
3. Select **Save**.

<!-- tabs:end -->

Leave automatic printing off if your team prints packing slips separately before dispatch. See [Print a packing slip](/articles/90200000000515-print-a-packing-slip) for individual and bulk printing.

## Customise your packing slip

Select **Customise your own** in Classic UI or **Classic custom template** in UI 2.0 to adjust the available fields.

| Field | What it changes |
| --- | --- |
| Page title | The heading printed on the packing slip; the default is Packing Slip. |
| Logo | The logo shown on the packing slip. |
| Delivery instructions | Shipment instructions for the delivery driver. |
| Item columns | The item information shown, such as SKU, description, quantity and bin location. |

For more control over the layout and variables, use the [packing slip template editor](/articles/9067623250063-configure-packing-slips-using-the-template-editor). To show product images, follow [Add images to packing slips and packing summaries](/articles/10764333384719-add-images-to-packing-slips-and-packing-summaries).

## Print one row per packed unit

In UI 2.0, custom packing slips can show a separate row for each packed unit. For example, an item with a packed quantity of 3 prints as three rows with quantity 1. The option is off by default.

1. Go to **Settings > Packing slips**.
2. Select **Classic custom template** or **New custom template editor**.
3. Under **Template settings**, enable **Split items with multiple quantities into separate rows**.
4. Select **Save**.
5. Reopen the settings and confirm the option remains selected.
6. Print a packing slip for an order with more than one packed unit of the same item. Check the unit rows, overall quantities and page breaks.

:::note
This changes the printed rows, without creating separate packages or shipments. It applies to **Classic custom template** and **New custom template editor**, rather than the standard Classic A4 or Classic label templates.
:::

## Add barcodes to a packing slip

1. Open the A4 packing slip template settings.
2. Open **Advanced Options** in Classic UI or **Barcode settings** in UI 2.0.
3. Select the barcode options you need from the table below.
4. Select **Save**.

| Option | What it prints |
| --- | --- |
| **Display order item barcode** | Item barcodes for scanning during picking and packing. |
| **Use Our Ref as order number barcode** (Classic UI) / **Use OurRef as order number barcode** (UI 2.0) | The Starshipit order reference as the order barcode. |

Use the order barcode with [Scan to open and print](/articles/360000984255-scan-to-open-and-print).

## Reorder packing slips and packing summaries for packing efficiency

Use **Sorting** to order items by SKU, item name or bin location. This setting applies to packing slips and packing summaries.

1. Open **Settings > Packing Slip** in Classic UI or **Settings > Packing slips** in UI 2.0.
2. Open **Sorting** and choose the item field to sort by.
3. Choose **Ascending** or **Descending**.
4. Select **Save**.

## Check your printed packing slip

1. Reopen the packing slip settings and confirm your template and printing options have saved.
2. Print a packing slip for an existing order to plain paper first.

Before printing a batch, confirm:

- Order details and item quantities are correct.
- Page breaks fit the chosen paper size.
- The expected barcodes appear.
- All pages reach the intended printer.

## Troubleshooting

| Problem | What to do |
| --- | --- |
| No packing slip prints with the shipping label | Confirm automatic printing is enabled and saved in the account creating the shipment. Check the receiving computer and printer using [Understand how Starshipit printing works](/articles/90200000000155-understand-how-starshipit-printing-works). |
| The layout or fields are wrong | Check the selected template's saved settings. Use the [template editor](/articles/9067623250063-configure-packing-slips-using-the-template-editor) for layout or variable changes, then print another slip to check. |
| An item still prints as one row | Check that a supported custom template is selected, the split-rows option is saved, and the item has more than one packed unit. |
| Sorting is unavailable | Contact Support if the Sorting section says it needs to be enabled for your account. |

## Video guide

{{video:youtube:V3XanCBbb84}}

## Related articles

- [Print an integrated label and packing slip](/articles/1793234320005-print-an-integrated-label-and-packing-slip)
- [Print a packing slip](/articles/90200000000515-print-a-packing-slip)
- [Configure packing slips using the template editor](/articles/9067623250063-configure-packing-slips-using-the-template-editor)
- [Packing slip template library](/articles/13382030529935-packing-slip-template-library)