Validating shipping addresses

Overview

  • Starshipit lets retailers automatically correct invalid addresses, so even if a customer has input the wrong details, the order can be delivered to the right place.
  • Invalid addresses are highlighted in the new orders screen by a red cross. There are several ways to correct invalid addresses; see how in the following tutorial.

1. Auto-correct

  1. Select the Invalid only switch on the top left of the Starshipit app, then click the auto correct button in the top right.
  2. Each address that has an issue will be automatically checked, and if a solution is found it will be displayed with the modified address highlighted in red.
  3. Ensure you check each change before saving the changes, using the Save button at the top of the app.

2. Screen inline editing troubleshooting

  1. For any addresses that cannot be auto-corrected, edit the address directly from the invalid only screen (note: inline address editing will not work in the new orders screen).
  2. Click on the field that you wish to edit, then edit. Once complete, save your changes using the Save button at the top.
  3. Note: To inadvertently change state or suburb, it is important that you check the suggested corrections and don't just automatically select them.

3. Edit address in the shipping dialog

  1. The shipping dialog can be displayed at any time by clicking the order number or the name. In the shipping dialog there are several tools to fix any remaining issues:
    1. The address auto-complete lookup
    2. Suburb lookup
    3. Link to Google Maps
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