# Validating shipping addresses
URL: https://support.starshipit.com/articles/215482503-validating-shipping-addresses
Canonical: https://support.starshipit.com/articles/215482503-validating-shipping-addresses
Markdown: https://support.starshipit.com/articles/215482503-validating-shipping-addresses.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to automatically correct invalid shipping addresses so orders are delivered to the right place.

Starshipit lets you automatically correct invalid addresses, so even if a customer has input the wrong details, the order can be delivered to the right place. Invalid addresses are highlighted in the new orders screen by a red cross.

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## How address validation works

* Address validation uses the Google Maps API to verify the full address string and minimise printing errors. If no results return from Google Maps API, the order is marked invalid.
* The address data is then sent to the courier API on a Print Labels action.
* Each courier applies its own validation rules (for example, suburb or city checks).
* If the courier rejects the address, the label will not be generated.

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### Option 1: Auto-correct

1. Select the **Invalid only** switch on the top left of the Starshipit app, then click the auto correct button in the top right.
2. Each address that has an issue will be automatically checked, and if a solution is found it will be displayed with the modified address highlighted in red.
3. Ensure you check each change before saving the changes, using the **Save** button at the top of the app.

### Option 2: Screen inline editing

1. For any addresses that cannot be auto-corrected, edit the address directly from the invalid only screen (note: inline address editing will not work in the new orders screen).
2. Click on the field that you wish to edit, then edit. Once complete, save your changes using the **Save** button at the top.

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To avoid inadvertently changing state or suburb, it is important that you check the suggested corrections and don't just automatically select them.
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### Option 3: Edit address in the shipping dialog

The shipping dialog can be displayed at any time by clicking the order number or the name. In the shipping dialog there are several tools to fix any remaining issues:

1. The address auto-complete lookup
2. Suburb lookup
3. Link to Google Maps

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### Option 1: Bulk auto-correct addresses

From the **Orders** screen, click **Check addresses** to filter the invalid orders.
Once you see a list of the invalid orders, select the orders you want to correct, and click **Update**.

### Option 2: Auto-correct individual addresses

To auto-correct an individual address:

1. Go to the **Orders** screen.
2. Click the pencil edit icon next to an order with an incorrect address in the **Customer** column.
3. In the Receiver address pop-up, you'll see the incorrect address displayed on the left, and the suggested correct address on the right.
4. Click **Apply suggestions** to update the address, then click **Save**.

### Option 3: Manually edit an address

To manually edit addresses:

1. Go to the **Orders** screen.
2. Identify the invalid address by the red exclamation mark symbol next to the customer's name.
3. Click the order number.
4. Click the pencil edit icon under **Receiver** to manually edit the address.
5. Click **Check address** to validate it.
6. Click **Confirm** to save your changes.
7. Click **Save** again.

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