# Import orders
URL: https://support.starshipit.com/articles/206705193-import-orders
Canonical: https://support.starshipit.com/articles/206705193-import-orders
Markdown: https://support.starshipit.com/articles/206705193-import-orders.md
Updated: 2026-11-09

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Import orders into Starshipit automatically, in bulk, or one order at a time from a connected platform.

Import orders from your connected platform automatically, in bulk, or one order at a time. Use automatic importing for your usual order flow and manual importing when you need to bring in a specific missing order or a recent group of orders.

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## Automatically import orders

1. In your Starshipit account, go to **Settings** \> **Integrations**.
2. Select **Automatically import orders from all integrations (typically every 20 minutes)**.
3. Click **Save**.

## Import one order from an integration

To import one order from your connected platform, first search for it in Starshipit, including dispatched and archived orders. If it is missing, use your integration's single-order import in UI 2.0:

| Integration | Where to go in Starshipit | Action |
| --- | --- | --- |
| Shopify | **Settings > Integrations > [Shopify](https://next.starshipit.com/settings/integrations/shopify) > Troubleshooting import** | Enter **Import order number**, then select **Import**. |
| Adobe Commerce (Magento 2) | **Settings > Integrations > [Adobe Commerce](https://next.starshipit.com/settings/integrations/magento2) > Tools** | Enter **Import order number**, then select **Import**. |
| Unleashed | **Settings > Integrations > [Unleashed](https://next.starshipit.com/settings/integrations/unleashed) > Tools** | Enter **Import order number**, then select **Import order**. |

Choose the connected store when more than one is available. Review the import result, then search for the order in Starshipit and check its items. If it does not import, check the integration's status filters and the reported error. See [Troubleshoot Shopify orders not importing](/articles/90200000000209-troubleshoot-shopify-orders-not-importing) for Shopify checks.

For WMS users, these actions import from the source platform into Starshipit. If the order is already in Starshipit, check the [Starshipit-to-WMS order flow](/articles/14700000000010-manage-orders-and-allocation-in-wms). WMS **Create Order** and **Import CSV** create orders; they are not a retry of the source integration import. Avoid creating a manual or CSV copy of an existing source order to resolve an import problem.

## Manually import orders

1. In your Starshipit account, select **Orders**.
2. Click **Import**, then select:
    * **Import Orders** \- Select the integration that you want to import from\, and the number of days you want to import the orders from\.
    * **Upload** \- Select and [import a CSV file](/articles/integrations/csv/csv-file-integration).

![import_orders.png](/uploads/articles/orders-manifests-reports/orders/import-orders/image_360001976515.png)

## Set the status to import

When you set up your integration, you can set the status of orders to be imported. The default status is **open**. To change your importing status:

1. Go to **Settings** \> **Integrations**.
2. Select your integration e.g. Shopify.
3. Set the **Status to import**.

![status_to_import.png](/uploads/articles/orders-manifests-reports/orders/import-orders/image_360002079296.png)

Once imported, the system will show you how many orders it has brought over. The imported orders are now visible in the **New** tab on the **Orders** page.