Customise outbound SMS notifications

Overview

  • You have the option to send SMS notifications at six stages of the delivery process.
  • Use the SMS editor to customise SMS' in-line with your brand and voice.
  • SMS messages cost 15 cents per SMS. 
  • The maximum character limit for SMS notifications is 160. If you exceed this limit, the notification will be treated as two or more text messages and charged as two texts.

 Important

Notifications will not be sent for "Pickup In Store" and "Plain Label" orders when on a Trial Subscription due to spam protection measures.

 

Integrate your SMS account

To send SMS with Starshipit, you'll need a Burst SMS account. For details on creating and integrating an account, check out our support guide. 

 

Choose when to send delivery updates

Starshipit can manage an SMS template for each different delivery status and will trigger an SMS only for the checked status. For example, you can choose to send an email or SMS when an order label is printed to when the order is delivered.

  1. In Starshipit, navigate to Settings > Tracking and Notifications.
  2. Enable the checkbox for the delivery stages you want to notify a customer.
  3. Click Save.

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Edit the SMS template

  1. In Starshipit, navigate to Settings > Tracking and Notifications.
  2. Click on SMS Template for the delivery stage you want to edit.
  3. From the editor, you can modify the SMS template as required.
  4. Click Save.

Use the Starshipit variable

Use Starshipit variables to personalise your email and include information about the order.

Variables:

  • Recipient Name: Name of your customer
  • Our Ref: Sender's reference (e.g. sales order number)
  • Their Ref: Receiver's reference (e.g. purchase order number)
  • Courier Name: The courier used to ship the parcel.
  • Tracking Number: Tracking number associated with the parcel
  • Tracking URL: Tracking URL associated with the parcel 
  • Company Name: Your company name
  • Telephone: Your contact number

 

Important Information

The maximum character limit for SMS notifications is 160. If you exceed this limit, the notification will be treated as two or more text messages. If you include an Emoji your text message character limit is reduced from 160 to 70 per SMS. 

Many eCommerce platforms (including Shopify and Magento) include notification options which email customers when the status of an order is updated. If you have opted to write back the status to your eCommerce platform, you may need to consider whether your customers are receiving duplicate notifications and then enable/disable notifications, as required.

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