# Allocate an order to a child account
URL: https://support.starshipit.com/articles/115001657023-allocate-an-order-to-a-child-account
Canonical: https://support.starshipit.com/articles/115001657023-allocate-an-order-to-a-child-account
Markdown: https://support.starshipit.com/articles/115001657023-allocate-an-order-to-a-child-account.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to manually or automatically allocate orders to child accounts in Starshipit.

## 1. Manually allocate an order to a child account

1. Go to your **Orders** page.
2. Right-click the order(s) you want to reassign, then click **Assign** to another account.
3. Select the child account from the list.
   * NB: This will only be possible if you have set up a child account.
   * NB: You can reassign orders back to your parent account from the child account using the manual method, but you can't reassign orders from one child account to another.
   * NB: This can only be done with orders in the **New** tab.

## 2. Create a rule to allocate an order to a child account

1. Go to **Settings** > **Rules** > **Add a new rule**.
2. Select **Destination postcode.**
3. Enter your list of postcodes.
4. Select **Assign to Another Account.**
5. Select the account name.

![2018-05-07_1632.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/child-accounts/allocate-an-order-to-a-child-account/image_360000430156.png)

## Troubleshooting

### Why do orders keep re-importing into the parent account after I manually assign them?

Manual assignment does not change your integration import logic. If auto-import and webhooks are still enabled on the parent account, the same order can be imported again.

To avoid this, use one approach consistently:

* **Manual workflow:** manually import and manually assign orders (with auto-import/webhooks disabled where required).
* **Automated workflow:** use **Assign to Another Account** rules with auto-import/webhooks enabled.

Avoid mixing both workflows for the same order stream.