# Order Tracker for Zendesk
URL: https://support.starshipit.com/articles/6988095852431-order-tracker-for-zendesk
Canonical: https://support.starshipit.com/articles/6988095852431-order-tracker-for-zendesk
Markdown: https://support.starshipit.com/articles/6988095852431-order-tracker-for-zendesk.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to install and use the Starshipit Order Tracker app to search for tracking information within Zendesk.

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## Installation Steps

1. Find **Starshipit Order Tracker** on the [Zendesk Marketplace](https://www.zendesk.com/marketplace/apps/support/950431/starshipit-order-tracker/).
2. Click the **Install** button.
3. Select the account which you’d like to use the Starshipit Order Tracker with.
4. Open a separate browser window and log in to your Starshipit account:
   * If you already have a Starshipit account, log in using your credentials.
   * If you don't have an account yet, sign up for a free account to get started.
5. Retrieve your [API key](/articles/integrations/the-starshipit-api/how-to-find-your-starshipit-api-key) and Subscription key from Starshipit.
   * Once you’re logged in to Starshipit, navigate to your account settings and retrieve your subscription and API key.
   * Copy your API key and Subscription key to Zendesk.
6. In the Zendesk installation page, locate the fields for API key and Subscription key. Paste the keys that you retrieved from your Starshipit account.
7. Click **Save**.

## How it works

1. The app will show in the right side panel when you open the ticket
2. Search by either the order number or tracking number
3. Select **Check Delivery Status**
4. Relay the information to your customer.

![Order Tracker in Zendesk](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/order-tracker-for-zendesk/image_6988143705231.png)