# Manage customer delivery Canonical: https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts Markdown: https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts.md Updated: 2026-05-06 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Shape the customer delivery experience with checkout options, notifications, tracking, branding, and returns. ## Sections - [Rates at checkout](https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts/rates-at-checkout): Show customers live, table, or free shipping rates at checkout. - [Pickup in store](https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts/pickup-in-store): Offer customer pickup, configure pickup labels, and process pickup orders. - [Customer delivery notifications](https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts/notifications): Configure the email, SMS, and webhook updates sent during delivery. - [Tracking and branding](https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts/tracking-and-branding): Brand the tracking experience and understand how delivery updates work. - [Returns](https://support.starshipit.com/categories/notifications-branded-tracking-rules-child-accounts/returns): Set up and manage customer returns with Starshipit. ## Articles ### Rates at checkout - [Understand live rates at checkout and supported couriers](https://support.starshipit.com/articles/360000973695-understand-live-rates-at-checkout-and-supported-couriers): Learn about live rates at checkout and which couriers are supported for real-time shipping quotes. - [Set up rates at checkout](https://support.starshipit.com/articles/360000179036-set-up-rates-at-checkout): Step-by-step guide to setting up rates at checkout. - [Set up table rates](https://support.starshipit.com/articles/4414357709071-set-up-table-rates): Step-by-step guide to setting up table rates. - [Set up free shipping in Starshipit](https://support.starshipit.com/articles/8365565440911-set-up-free-shipping-in-starshipit): Step-by-step guide to setting up free shipping in Starshipit. - [Customise checkout rates](https://support.starshipit.com/articles/10633684708239-customise-checkout-rates): Customise how rates are displayed at checkout, including carrier names, margins, and hidden services. - [Create rules for checkout rates](https://support.starshipit.com/articles/5941927829775-create-rules-for-checkout-rates): Set up rules to control checkout rate behaviour, such as surcharges, free shipping, or courier assignments. - [Configure recommended packaging at checkout](https://support.starshipit.com/articles/12219449620111-configure-recommended-packaging-at-checkout): Use recommended packaging to calculate optimal box sizes for accurate live shipping rates at Shopify and WooCommerce checkout. - [Configure multi-origin rates with the Starshipit API](https://support.starshipit.com/articles/4408809144463-configure-multi-origin-rates-with-the-starshipit-api): Configure multi-origin shipping rates via the Starshipit API for orders fulfilled from multiple locations. - [Shopify: Set up rates at checkout](https://support.starshipit.com/articles/208112753-shopify-set-up-rates-at-checkout): Set up live rates at checkout for Shopify so customers can see real-time shipping costs. - [Shopify: Display transit times at checkout](https://support.starshipit.com/articles/360001634936-shopify-display-transit-times-at-checkout): Display estimated delivery transit times at checkout for Shopify stores. - [WooCommerce: Set up rates at checkout](https://support.starshipit.com/articles/360000076415-woocommerce-set-up-rates-at-checkout): Set up live rates at checkout for WooCommerce so customers can see real-time courier pricing. - [BigCommerce: Set up rates at checkout](https://support.starshipit.com/articles/360000965275-bigcommerce-set-up-rates-at-checkout): Set up live rates at checkout for BigCommerce so customers can see real-time courier pricing. - [Adobe Commerce (Magento 2): Set up rates at checkout](https://support.starshipit.com/articles/360000324976-adobe-commerce-magento-2-set-up-rates-at-checkout): Set up live rates at checkout for Adobe Commerce (previously Magento) platform using the Starshipit extension. - [Wix: Set up rates at checkout](https://support.starshipit.com/articles/7875543018639-wix-set-up-rates-at-checkout): Set up live rates at checkout for Wix so customers can see real-time courier pricing. - [PrestaShop: Rates at Checkout (DHL Express only)](https://support.starshipit.com/articles/360000911475-prestashop-rates-at-checkout-dhl-express-only): Set up DHL Express shipping rates at checkout for PrestaShop stores. - [Magento 1: Rates at checkout](https://support.starshipit.com/articles/205940406-magento-1-rates-at-checkout): Set up live rates at checkout for Magento 1 stores using the Starshipit extension. - [Troubleshoot live rates at checkout](https://support.starshipit.com/articles/360001872876-troubleshoot-live-rates-at-checkout): Troubleshoot live rates at checkout, understand quote calculations, and fix issues when rates don't appear or match your courier contract. - [Troubleshoot unexpected rates and quotes](https://support.starshipit.com/articles/6121166412175-troubleshoot-unexpected-rates-and-quotes): Troubleshoot rates and quotes in Starshipit, understand how rates are calculated, and fix issues when rates don't match your courier contract. ### Pickup in store - [Use pickup in store with Starshipit](https://support.starshipit.com/articles/360000133456-use-pickup-in-store-with-starshipit): Understand how to offer, configure, and process pickup in store orders with Starshipit. - [Offer pickup in store at checkout](https://support.starshipit.com/articles/90200000000517-offer-pickup-in-store-at-checkout): Add pickup in store as a customer collection option in Starshipit rates at checkout. - [Enable pickup in store and configure labels](https://support.starshipit.com/articles/90200000000518-enable-pickup-in-store-and-configure-labels): Enable the Pickup in Store service and choose how Starshipit creates collection labels. - [Route imported orders to pickup in store](https://support.starshipit.com/articles/90200000000519-route-imported-orders-to-pickup-in-store): Use a shipping rule to assign sales-channel collection orders to Pickup in Store. - [Process a pickup in store order](https://support.starshipit.com/articles/90200000000520-process-a-pickup-in-store-order): Prepare, label, notify, and complete an order that a customer will collect. ### Customer delivery notifications - [Set up email notifications](https://support.starshipit.com/articles/206358536-set-up-email-notifications): Step-by-step guide to setting up email notifications. - [Configure DKIM for your emails](https://support.starshipit.com/articles/10640015724815-configure-dkim-for-your-emails): Learn how to set up DKIM in your Starshipit account to verify your emails and improve deliverability. - [Configure SPF for email notifications](https://support.starshipit.com/articles/360001215976-configure-spf-for-email-notifications): Learn about Sender Policy Framework (SPF) and how to set it up for Starshipit email notifications. - [Set up Kudosity](https://support.starshipit.com/articles/9866978709903-set-up-kudosity): Step-by-step guide to setting up Kudosity. - [Customise outbound SMS notifications](https://support.starshipit.com/articles/115000906983-customise-outbound-sms-notifications): Learn how to customise SMS notifications for outbound shipments in Starshipit. - [Send tracking updates with webhooks](https://support.starshipit.com/articles/360000376436-send-tracking-updates-with-webhooks): Learn how to set up webhook notifications in Starshipit to receive tracking updates in your own applications. ### Tracking and branding - [Understand notifications and branded tracking](https://support.starshipit.com/articles/115000906843-understand-notifications-and-branded-tracking): Learn how to use Starshipit's notifications and branded tracking pages to keep customers updated on delivery status. - [Enable and configure the branded tracking page](https://support.starshipit.com/articles/115000827566-enable-and-configure-the-branded-tracking-page): Learn how to enable and configure the branded tracking page in Starshipit for a better post-purchase customer experience. - [Configure Brand Hub](https://support.starshipit.com/articles/6487872345359-configure-brand-hub): Learn how to use the Brand Hub to manage all your brand assets for customer notifications and branded tracking pages. - [Check how often tracking updates](https://support.starshipit.com/articles/360000136135-check-how-often-tracking-updates): Learn how often tracking updates are imported from couriers to Starshipit. - [Track Starshipit orders in Zendesk](https://support.starshipit.com/articles/6988095852431-track-starshipit-orders-in-zendesk): Learn how to install and use the Starshipit Order Tracker app to search for tracking information within Zendesk. - [Track Starshipit orders with the Chrome extension](https://support.starshipit.com/articles/9449585686415-track-starshipit-orders-with-the-chrome-extension): Use our Chrome extension to lookup Starshipit tracking information from any web page. ### Returns - [Returns with Starshipit](https://support.starshipit.com/articles/212423546-returns-with-starshipit): Learn how to set up and process returns with Starshipit, including manual labels, returns from existing orders, and automated return labels. - [Understand the benefits of a branded returns portal](https://support.starshipit.com/articles/4414146200975-understand-the-benefits-of-a-branded-returns-portal): Learn how the Branded Returns Portal can increase sales, reduce support queries, and improve customer experience. - [Explore branded returns portal features](https://support.starshipit.com/articles/4414146377487-explore-branded-returns-portal-features): Explore the features of the Branded Returns Portal including customisation, rules engine, reimbursement options, and carrier support. - [Set up branded returns portal](https://support.starshipit.com/articles/4414146875279-set-up-branded-returns-portal): Set up a branded self-service returns portal and generate the customer-facing returns URL. - [Set up the self-service return label generator](https://support.starshipit.com/articles/115000906863-set-up-the-self-service-return-label-generator): Step-by-step guide to setting up self-service return label generator. - [Configure branded returns portal rules](https://support.starshipit.com/articles/90200000000133-configure-branded-returns-portal-rules): Configure branded returns portal terms, return reasons, return options, and rules. - [Customise branded returns portal branding and notifications](https://support.starshipit.com/articles/90200000000134-customise-branded-returns-portal-branding-and-notifications): Customise branded returns portal branding, portal content, and return notifications. - [Configure branded returns charges and validation](https://support.starshipit.com/articles/90200000000135-configure-branded-returns-charges-and-validation): Configure return charges and order-reference validation for the branded returns portal. - [Customise return email notifications](https://support.starshipit.com/articles/4415557120399-customise-return-email-notifications): Learn how to customise return email notifications in Starshipit to enhance your customers' returns experience. - [Customise return SMS notifications](https://support.starshipit.com/articles/4415548150031-customise-return-sms-notifications): Learn how to customise SMS notifications for returns in Starshipit. - [Display the branded returns portal to customers](https://support.starshipit.com/articles/90200000000136-display-the-branded-returns-portal-to-customers): Choose whether to embed the branded returns portal on your website or share the hosted portal URL. - [Returns with Starshipit FAQs](https://support.starshipit.com/articles/4414370792591-returns-with-starshipit-faqs): Find answers to frequently asked questions about returns with Starshipit.