Notifications, branded tracking, rules, & child accounts
Set up branded tracking, notifications, business rules, and child accounts.
34 articles in 4 sections
Rules overview
Learn how to set up business rules in Starshipit to automate actions when orders are imported.
Multi-condition rules
How to create rules with more than one condition, such as allocating DHL to international orders under 2kg.
Setting up reusable Shipping Zones
How to create reusable Shipping Zones for postcode or region-based logic in Rules, Checkout Rate Rules, and Customise Rates.
Create a rule based on cheapest delivery option
How to create a rule based on the cheapest shipping option so orders are automatically assigned to the cheapest courier.
Create a rule to not import certain orders
How to create rules to exclude certain orders from importing based on conditions like item SKU or destination country.
About notifications and branded tracking
Learn how to use Starshipit's notifications and branded tracking pages to keep customers updated on delivery status.
Set up email notifications
Step-by-step guide to setting up email notifications.
Webhook notifications
Learn how to set up webhook notifications in Starshipit to receive tracking updates in your own applications.
Configure DKIM for your emails
Learn how to set up DKIM in your Starshipit account to verify your emails and improve deliverability.
Customise return email notifications
Learn how to customise return email notifications in Starshipit to enhance your customers' returns experience.
Order Tracker for Zendesk
Learn how to install and use the Starshipit Order Tracker app to search for tracking information within Zendesk.
Brand Hub
Learn how to use the Brand Hub to manage all your brand assets for customer notifications and branded tracking pages.
Enable and configure the branded tracking page
Learn how to enable and configure the branded tracking page in Starshipit for a better post-purchase customer experience.
Set up self-service return label generator
Step-by-step guide to setting up self-service return label generator.
Overriding & accessing child accounts
Learn how to access child accounts by overriding from the parent account or logging in directly.
Set up a child account
Step-by-step guide to setting up a child account.
Child accounts
Learn about the different types of child accounts (Multi-workstation, Multi-location, Multi-3PL, Full access) and how they work in Starshipit.
Allocate an order to a child account
Learn how to manually or automatically allocate orders to child accounts in Starshipit.
Unlink a child account
Learn how to unlink a child account from your parent Starshipit account.