# Enable and configure the branded tracking page
URL: https://support.starshipit.com/articles/115000827566-enable-and-configure-the-branded-tracking-page
Canonical: https://support.starshipit.com/articles/115000827566-enable-and-configure-the-branded-tracking-page
Markdown: https://support.starshipit.com/articles/115000827566-enable-and-configure-the-branded-tracking-page.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to enable and configure the branded tracking page in Starshipit for a better post-purchase customer experience.

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## Features

#### Basic

* Default tracking notifications and pages with Starshipit watermarks.

#### Advanced

* Customise your tracking notifications and pages such as:
  + Text
  + Images
  + Logos
  + Colours

### What’s the difference between classic branded tracking and new branded tracking?

New branded tracking features more customisation options than classic branded tracking, as well as the ability to create a richer post-purchase experience by including things like notices, disabling the tracking bubbles (if required), and adding promotion blocks and contact information.

## Enable branded tracking

To enable either classic or new branded tracking, you first need to enable the branded tracking feature. Depending on the option you choose, customers will receive either the default courier page or a custom page which you can customise.

* In Starshipit, navigate to **Settings** > **Tracking and Notifications**
* You’ll see two checkboxes:
  + New tracking page template
  + Classic tracking page template

![blobid0.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page/image_6487995752463.png)

Here’s what these options mean:

* When no options are selected, tracking links included in customer notification emails will send customers to the couriers tracking page.
* When **New tracking page template** is selected, tracking links included in customer notification emails will send customers to the page configured on the new branded tracking page.
* When **Classic tracking page template** is selected, tracking links included in customer notification emails will send customers to classic tracking page.

## New branded tracking

If you have the Advanced add-on, you can customise your logo, colours and other settings using the Brand hub page under Settings.

1. To edit the template, click the blue hyperlink **New tracking page template**.
2. Set your page title
   * Write your page title in the field provided.

![blobid2.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page/image_6487997384719.png)

### Display a notice banner

Need to make an announcement to your customers regarding shipping or handling? Use the optional notices section. This displays across branded tracking, customer notifications, and returns.

1. Click **Enable notice section** to turn the notice banner on.
2. Write your notice in the field provided.

![blobid3.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page/image_6487998153103.png)

### Turn tracking bubbles on or off

Choose to show or hide the tracking status bubbles from your branded tracking page.

* Tracking bubbles are enabled by default. Click **Enable tracking bubbles** if you want to turn tracking bubbles off.

![blobid4.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page/image_6487998622223.png)

### Add your contact information

List relevant ways customers can contact you if they have a question or require support post purchase. Contact information is an optional section displayed across branded tracking, customer notifications, and returns.

1. Click **Enable contact information**.
2. Add your **Section title** – The header for this contact block.
3. Add your **Text** – The name of the contact field (Email, support page etc.).
4. Add your **URL** – Where the contact section will link to.
5. Click **Add another** to add another contact section.

![blobid5.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page/image_6487999424015.png)

### Add promotion blocks

Add a promotional image to your branded tracking page and enter an image URL to direct customers to on click.

1. Click **Enable promotion blocks**.
2. Click **Select** to upload your image.
3. Enter your **URL** – where your image will link to when clicked.

![Screenshot 2023-10-06 at 1.36.18 PM.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page/image_8066507751439.png)

### Customise your footer

Use the footer to include any important information or links.

1. Click **Enable footer section**.
2. Write your message or add URLs in the **Content field**.
3. Click **Enable Starshipit watermark** to remove the Starshipit watermark.

![blobid7.png](/uploads/articles/notifications-branded-tracking-rules-child-accounts/branded-tracking/enable-and-configure-the-branded-tracking-page/image_6488007201935.png)

## Classic branded tracking

1. To edit the template, click the blue hyperlink **New tracking page template**.
2. Edit the page title and add your logo.

The page title is the title displayed on top of the browser or on the tab of your browser. You can edit the title and write your own brand name.

The Custom logo will be displayed on top of the page.

### Edit notice content

Just under the status progression bar, you can add some content. This content can include images, text, and everything that our HTML editor can generate.

### Edit the footer

You can edit the footer of the page. The footer can include images, text, and everything that our HTML editor can generate.