# Add users to your Starshipit account
URL: https://support.starshipit.com/articles/7630350591247-add-users-to-your-starshipit-account
Canonical: https://support.starshipit.com/articles/7630350591247-add-users-to-your-starshipit-account
Markdown: https://support.starshipit.com/articles/7630350591247-add-users-to-your-starshipit-account.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to invite users to your Starshipit account, assign permissions, and manage team access.

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## How to add a new user

1. Login to [Starshipit](https://app2.starshipit.com/) then navigate to **Settings** > **Users**.*Please note that creating a new user is not possible while logged in as a child account that has access solely to that specific child. To create a user, please log in to the parent account.*
2. Within the Manage Users section, click **Invite a new user**.  
   ![Invite a new user button in Starshipit](/uploads/attachments/add-users-invite-button.png)
3. Enter the user's email address.
4. Within the **Permissions** section you can:
   * Define their access levels accordingly
     + No access: The user will not be able to view or edit this area.
     + Read only: The user only has a view of this area.
     + Full: The user is able to read and edit this area.
   * Select one of the predefined roles
     + Customer Service: This role will only have visibility on Orders.
     + User: This role will only have full access to Orders, Address Book and Manifests.
     + Admin: This role has full access to all areas.  
       ![User permissions settings](/uploads/attachments/add-users-permissions.png)
5. Select which accounts the user should have access to. ![Account access selection](/uploads/attachments/add-users-accounts.png)
6. Click **Save** to confirm permissions. This will send an invitation email to the user.
7. You can monitor the invitation's status in the **Status** column on the User Management page.

## How to remove a user

1. Login to [Starshipit](https://app2.starshipit.com/) then navigate to **Settings** > **Users**.
2. Select **Edit** next to the user's profile.  
   ![Edit button next to user](/uploads/attachments/add-users-edit-button.png)
3. Click on **Delete user.**  
   ![Delete user button](/uploads/attachments/add-users-delete-user.png)

## Reset a password

1. Login to [Starshipit](https://app2.starshipit.com/) then navigate to **Settings** > **Users**.
2. Click **Edit** on the user's profile.  
   ![Edit user profile](/uploads/attachments/add-users-edit-profile.png)
3. Click **Send reset password link** to send the user a new password link email.  
   ![Send reset password link button](/uploads/attachments/add-users-reset-password.png)