# Settings, billing & security
Canonical: https://support.starshipit.com/categories/settings-billing-security
Markdown: https://support.starshipit.com/categories/settings-billing-security.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Manage your Starshipit account, subscription, and security.

## Sections
- [Account settings](https://support.starshipit.com/categories/settings-billing-security/account-settings): Follow these step by step instructions to create an account, enter in your pick up address, setting up your default email template and selecting a plan.
- [Billing](https://support.starshipit.com/categories/settings-billing-security/billing): Information on billing.
- [Security & updates](https://support.starshipit.com/categories/settings-billing-security/security-updates): Starshipit product updates (depreciated - please use https://feedback.starshipit.com to get the latest information)

## Articles

### Account settings
- [Add users to your Starshipit account](https://support.starshipit.com/articles/7630350591247-add-users-to-your-starshipit-account): Learn how to invite users to your Starshipit account, assign permissions, and manage team access.
- [Reset your password](https://support.starshipit.com/articles/115000459046-reset-your-password): Learn how to reset your Starshipit password if you've forgotten it or been locked out.
- [Download TeamViewer](https://support.starshipit.com/articles/360000560216-download-teamviewer): Download TeamViewer to give the Starshipit support team remote access to your computer for troubleshooting.
- [Cancel your account](https://support.starshipit.com/articles/115000438783-cancel-your-account): Learn how to cancel your Starshipit subscription.

### Billing
- [About our pricing plans](https://support.starshipit.com/articles/360000988135-about-our-pricing-plans): Compare Starshipit pricing plans from Starter to Enterprise and find the right fit for your shipping volume.
- [About our add-ons](https://support.starshipit.com/articles/12080147770127-about-our-add-ons): Explore Starshipit add-ons like Live Rates, Branded Returns, Pick & Pack, and multi-location accounts.
- [Change or upgrade your pricing plan](https://support.starshipit.com/articles/206705123-change-or-upgrade-your-pricing-plan): Learn how to change, upgrade, or downgrade your Starshipit pricing plan at any time.
- [Changing or adding a new payment method](https://support.starshipit.com/articles/4405883176591-changing-or-adding-a-new-payment-method): Learn how to add or update your payment method in Starshipit, including credit cards and PayPal.
- [Access your Starshipit invoices](https://support.starshipit.com/articles/360001658036-access-your-starshipit-invoices): Learn how to access and download your Starshipit invoices from your account settings.
- [Changing your Starshipit invoices email contact](https://support.starshipit.com/articles/4498768256911-changing-your-starshipit-invoices-email-contact): Learn how to change the email address that receives your Starshipit invoices.
- [Exceeding your pricing plan](https://support.starshipit.com/articles/12102602688015-exceeding-your-pricing-plan): Exceeding your shipment limit & managing your plan Your Starshipit plan includes a set number of shipments per month. If you’re getting close to that limit — or you’ve already exceeded it — here’s wha...
- [Reactivating your Starshipit account](https://support.starshipit.com/articles/4405883270031-reactivating-your-starshipit-account): If your account has been canceled due to a failed payment or being put. on hold, you can reactivate it at any time. Confirm that you have a payment method/articles/settings-billing-security/billing/...

### Security & updates
- [Single sign-on (SSO)](https://support.starshipit.com/articles/10659444958479-single-sign-on-sso): Set up Single Sign-On (SSO) to integrate your identity provider with Starshipit for secure, centralised login.
- [General data Protection Regulation (GDPR) FAQs](https://support.starshipit.com/articles/360000226416-general-data-protection-regulation-gdpr-faqs): Find answers to frequently asked questions about general data protection regulation (gdpr).