Product Catalogue

Overview

  • The Product Catalogue lets you store all relevant details about your products within Starshipit, including SKU, HS code and bin location. You can then access these details to populate missing values during order import.
  • Maintaining a product catalogue in Starshipit, with all relevant fields, gives you flexibility and makes it easier to maintain and transfer information to carriers.

Common use cases for the Product Catalogue

  • Wanting to pick/pack from Starshipit but need to specify where the items are stored? Use the product catalogue to specify the location of each item. This will be printed on the packing slips and displayed in the UI.
  • Missing item dimensions when creating packages? Specify the dimensions of each product and configure your packages to be based on these item dimensions (link to set up packages guide for more info)
  • Shipping internationally and missing crucial customs details like HS codes and COO? Configure these in the product catalogue and we'll ensure they're submitted to the courier for you.
  • Is the item name on your storefront causing hold ups at customs and you want to overwrite it with something more customs friendly? Set the customs description for your items using the PC and we'll update this for you when you ship your orders.
  • Dont have item weights loaded up in your platform? Set them in Starshipit so we can ensure your quotes are correct and your couriers are happy.

How it works

Classic UI UI 2.0

Add a new product to the Product Catalogue

  1. In your Starshipit account, go to Settings > Product Catalogue 
  2. Go to the Manage your products section.
  3. Click Add New.
  4. Enter your product details.
  5. Click Save.

Screenshot 2024-02-21 at 8.37.58 AM.png

Edit product details

  1. In your Starshipit account, go to Settings > Product Catalogue
  2. Go to the Manage your products section.
  3. Click the Edit button located on the respective row.
  4. Update your product details.
  5. Click Save.

Import a product using a CSV file

CSV file requirements

  • You must add one product/item per line.
  • Each product SKU must be unique.
  • Variant must be treated as a separate Product SKU.
  • Ensure there are no commas in any fields (e.g. Shirt, with pants).

How to import a product using a CSV file

  • In your Starshipit account, go to Settings > Product Catalogue.
  • Under Import from CSV file, click Select and choose the CSV file from your computer.
  • Click Upload.

Important: You can only import CSVs using our preformatted template. To download this template, go to the Product Catalogue page, click Import CSV then click Download the CSV template.

How to enable Product Catalogue to populate all values during order import

  • In your Starshipit account, go to Settings > Product Catalogue.
  • Select Override all values.
  • Click Save.

Note: When this feature is enabled, any order with a SKU matching a SKU in the Product Catalogue will have all product fields filled with those in the Product Catalogue.

How to enable Product Catalogue to populate missing values during order import

  • In your Starshipit account, go to Settings > Product Catalogue.
  • Select Only populate missing value.
  • Click Save.

Note: When this feature is enabled, any order with a SKU matching a SKU in the Product Catalogue will have missing product fields filled with those in the Product Catalogue.

How to enable to add missing items to Product Catalogue during order import if the item doesn’t exist in the Product Catalogue

  • In your Starshipit account, go to Settings > Product Catalogue.
  • Select When importing orders, add items to the Product Catalogue if the items doesn’t match an existing SKU.
  • Click Save.

Note: When this feature is enabled, any order with a SKU that doesn’t have matching SKU in the Product Catalogue will automatically be included in the Product Catalogue.

How to disable Product Catalogue from populating values during order import

  • In your Starshipit account, go to Settings > Product Catalogue.
  • Untick to Disable Product catalogue.
  • Click Save.

FAQs

There are no bin locations importing from my eCommerce platform. Can I use the product catalogue to address this issue?

Absolutely! You can upload a CSV file containing the SKUs of your products along with their respective bin locations. Upon importing your orders into Starshipit, we will be able to link the SKUs and automatically include the bin locations. This will greatly facilitate your order fulfillment process, as the Starshipit packing slips will now include this vital information for your convenience.

How will enabling the populate missing values from the Product Catalogue affect the HS Code rules that I have set up?

If a rule is set up, it will take precedence over the settings in the Product Catalogue.

What is the process for adding a variant of a product?

Currently, the variant should be handled and added as a distinct SKU.

What happens if I import a CSV file containing SKUs that already exist in the Product Catalogue?

If the SKU already exists in the product catalogue, we will replace the existing values with the imported values.

What will happen if there are duplicate SKUs in a CSV file?

The first occurrence of the SKU is imported. If the product already exists then we’ll replace existing values. Any subsequent duplicates are ignored while flagging SKUs as errors.

Can product details imported from an eCommerce platform be replaced with values from the Product Catalogue?

Currently, it is not possible to replace the product details that have been imported from the eCommerce platform with values from the Product Catalogue.

We only populate missing values from the Product Catalogue.

Want to deliver great shipping experiences?

Start a 30-day free trial or book a demo with one of our shipping experts

Was this article helpful?
1 out of 1 found this helpful

Comments

2 comments

  • When manually entering product catalogue items, the last field is Customs Information An alternative product description for customs. To input this information into the provided .csv template, does this correlate with the third column titled "Description"? Or is it not included in the .csv template?

  • Would be nice if there is a Trigger Populate Missing Values button somewhere to trigger Product Catalogue to replace missing values, for orders already in New tab.

Please sign in to leave a comment.