# How to set up Locate2u URL: https://support.starshipit.com/articles/9983708826255-how-to-set-up-locate2u Canonical: https://support.starshipit.com/articles/9983708826255-how-to-set-up-locate2u Markdown: https://support.starshipit.com/articles/9983708826255-how-to-set-up-locate2u.md Updated: 2026-05-06 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Learn how to integrate with Locate2u. ## Before you begin Before setting up Locate2u, you will need your Locate2u client credentials which you can find [here](https://developer.locate2u.com/generate-api-keys/). ## Set up Locate2u in Starshipit 1. Navigate to **Settings** > **Couriers > Add a new courier > Locate2U** 2. Select **Enable** Locate2U must be linked to a plain label courier. After enabling Locate2U, make sure it’s linked to a plain label option. 1. Go to **Settings > Couriers**, find the plain label option you want to use with Locate2U and click **Settings**. If you don’t have one, add a new courier and select **Plain Label**. 2. Open the **Locate2U** tab (this only appears after Locate2U has been enabled). 3. Enter your Locate2u Client ID and Client Secret. 4. Click **Save**. ## FAQs When does Starshipit send delivery updates to Locate2u? Starshipit sends delivery details (stops) when the label is printed. I have multiple vehicles which I have set up as separate plain labels. Can I connect both of these with Locate2u? Yes, you can send deliveries from both plain labels to Locate2u. If you have one Locate2u account for both, you'll add the same client credentials to both plain label settings. If you have separate Locate2u accounts, you'll add the appropriate credentials to the respective plain label settings. If connected with Locate2u, which tracking details will my customers receive? When Locate2u is enabled, your customers will receive tracking details from Locate2u. What delivery events trigger notifications? We trigger customer notifications for the following statuses: * Printed * In Transit * Out for Delivery * Delivered When we enable Locate2u, do we need to update any current settings, such as the tracking URL? No, there is no need to update your current settings. The system will automatically handle this. You can leave your settings as they are. Can we book return shipments with Locate2u? Currently, this is not supported for return shipments of outbound orders. If you need this feature, please reach out to us via Canny or contact our support team. Do you send delivery instructions (such as Signature Required and ATL) to Locate2u? No, we only create stops in Locate2u. Any delivery instructions need to be included on the label or via the Locate2u platform. Why does Locate2U need to be linked to a plain label courier? Locate2U doesn’t provide its own shipping labels. By linking it to a plain label courier in Starshipit, you can generate a custom label for these orders, load in your own rates, and print orders as usual. The plain label option acts as the label-generation layer for your Locate2U jobs. What happens if you're unable to create stops in Locate2u? If there is an error while creating a stop in Locate2u, an error message will be displayed and the label will not be printed. Can we create stops for future dates? No, this is not currently supported. We send the print date (AU time) as the TripDate. Our vehicles have a maximum capacity. How will we know when we have reached the capacity for the vehicle? Currently, we don’t receive any information regarding maximum capacity back from Locate2u. This needs to be managed through the Locate2u platform. There will be occasions when we can’t fulfill a delivery through our own network. When this happens, we want to reallocate it back to a standard carrier. Should we just redo the order with the new carrier? Yes, this is possible but not recommended. This is because when the original order is printed, the customer receives a notification with Locate2u tracking details. Redoing the shipment with an alternative carrier may cause confusion for your customer. We recommend allocating deliveries to your own network only when you are certain you can fulfil them through your delivery network.