Before you begin
Before setting up Locate2u, you will need your Locate2u client credentials which you can find here.
Set up Locate2u in Starshipit
- Navigate to Settings > Couriers > Add a new courier > Locate2U
- Select Enable
Locate2U must be linked to a plain label courier. After enabling Locate2U, make sure it’s linked to a plain label option.
- Go to Settings > Couriers, find the plain label option you want to use with Locate2U and click Settings. If you don’t have one, add a new courier and select Plain Label.
- Open the Locate2U tab (this only appears after Locate2U has been enabled).
- Enter your Locate2u Client ID and Client Secret.
- Click Save.
FAQs
Starshipit sends delivery details (stops) when the label is printed.
Yes, you can send deliveries from both plain labels to Locate2u. If you have one Locate2u account for both, you'll add the same client credentials to both plain label settings. If you have separate Locate2u accounts, you'll add the appropriate credentials to the respective plain label settings.
When Locate2u is enabled, your customers will receive tracking details from Locate2u.
We trigger customer notifications for the following statuses:
- Printed
- In Transit
- Out for Delivery
- Delivered
No, there is no need to update your current settings. The system will automatically handle this. You can leave your settings as they are.
Currently, this is not supported for return shipments of outbound orders. If you need this feature, please reach out to us via Canny or contact our support team.
No, we only create stops in Locate2u. Any delivery instructions need to be included on the label or via the Locate2u platform.
Locate2U doesn’t provide its own shipping labels. By linking it to a plain label courier in Starshipit, you can generate a custom label for these orders, load in your own rates, and print orders as usual. The plain label option acts as the label-generation layer for your Locate2U jobs.
If there is an error while creating a stop in Locate2u, an error message will be displayed and the label will not be printed.
No, this is not currently supported. We send the print date (AU time) as the TripDate.
Currently, we don’t receive any information regarding maximum capacity back from Locate2u. This needs to be managed through the Locate2u platform.
Yes, this is possible but not recommended. This is because when the original order is printed, the customer receives a notification with Locate2u tracking details. Redoing the shipment with an alternative carrier may cause confusion for your customer. We recommend allocating deliveries to your own network only when you are certain you can fulfil them through your delivery network.