How to integrate with CartonCloud

Overview

  • Integrate your CartonCloud platform with Starshipit. 
  • Allow sales orders to be picked up in CartonCloud and automatically transferred to Starshipit.

About integrating CartonCloud

CartonCloud is an easy-to-use Transport Management System (TMS) and Warehouse Management System (WMS).

This integration has been built by CartonCloud. If the information imported into Starshipit is not mapped properly, please contact CartonCloud support.

Before you begin

  • Make sure your Starshipit account is set up with at least one courier account and is on a valid paid or trial plan. 
  • Connections to Starshipit need to be configured by the CartonCloud team.

Connect Starshipit with CartonCloud

  1. In Starshipit, go to Settings > API.
  2. Copy the displayed API key.
    If the API key field is blank, click Regenerate.
  3. Click Save.
    Keep this page open as you will need to provide the API key to the CartonCloud team.
  4. Contact your CartonCloud onboarding consultant or email CartonCloud support and provide them with your Starshipit account username and API key.

FAQs

If CartonCloud is the source, at what point is the order created in Starshipit?

You can configure this using the Select the Sale Order status option in CartonCloud to trigger the creation of the shipment in Starshipit. For example, Packed or Dispatched.

If CartonCloud is the source, how does writeback work for these orders?

CartonCloud will check Starshipit for a tracking number or when CartonCloud prints the label, the tracking number is returned alongside the label to print.

To print labels in the CartonCloud interface without going into the Starshipit app, do I need to use CartonCloud's Transport App?

Not necessarily. It is possible for CartonCloud to add this in as a button in their interface or you can use Starshipit's Sidekick Chrome extension!

Will I be required to use Starshipit's Packing Validation?

No, you can continue to pick and pack in CartonCloud.

If I'm printing orders out of CartonCloud, do I need to print using the Starshipit app?

You can choose to print using either the Starshipit app or CartonCloud.

What's next?  

If you are having issues with your CartonCloud integration, see Troubleshoot CartonCloud.

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