Overview
- You can change or upgrade your pricing plan at any time.
- If you exceed your monthly quota for labels, you may have to upgrade your pricing plan.
- It can be a good idea to review your plan ahead of peak season to ensure you don't exceed your monthly quota for labels.
Table of contents
- About changing your pricing plan
- Enter your payment method
- Choosing a new pricing plan
- Upgrading your pricing plan
- Reviewing your plan ahead of peak season
About changing your pricing plan
When you first register with Starshipit, you'll receive a 30-day free trial that gives you access to all features (except child accounts). If you decide to continue past your free trial period and select a paid plan, you'll be charged a monthly or annual subscription fee depending on the plan you select. When you choose a plan you'll be billed straightaway for the plan duration.
Starshipit allows you to change between plans at any time. You can upgrade, downgrade, switch from monthly to annual, or annual to monthly at any point you'd like.
- If you downgrade, you'll be credited pro rata any credit you may accrue from the downgrade.
- If you upgrade, the current value will be deducted from the cost of the upgrade.
Any remaining pro-rata credit will remain in your Starshipit account for you to use at a later date. Unfortunately, we're unable to refund you any credit you have that may reside in your Starshipit account.
Enter your payment method
If you are signing up for a plan for the first time you will need to add a payment method before choosing a plan. We accept payments via VISA, MasterCard, AMEX and PayPal. We do not support Afterpay.
- Log in to Starshipit
- Navigate to Settings, then select My Account.
- Click Manage Account.
- Click Payment Methods, and enter your credit card details, then click Add.
- Choose your plan per the Choose a new pricing plan steps below.
- Log in to Starshipit
- Use the drop down menu in the top right hand corner and click Manage Account.
- Click Manage Account.
- Click Payment Methods, and enter your credit card details, then click Add.
- Choose your plan per the Choose a new pricing plan steps below.
Choose a new pricing plan
- Log in to Starshipit
- Navigate to Settings, then select My Account.
- Click Manage Plan and Account Details.
- Click your current plan to access Subscription Details.
- Click Edit Subscription.
- Select a pricing plan, and choose to pay on a monthly or annual basis.
- Click Update Subscription.
- Click Subscription Details to go back to the main billing page.
- Click Exit to go back to Starshipit.
- Log in to Starshipit.
- Use the drop down menu in the top right hand corner and click Manage Account.
- Click Manage Plan and Account Details.
- Click your current plan to access Subscription Details.
- Click Edit Subscription.
- Select a pricing plan, and choose to pay on a monthly or annual basis.
- Click Update Subscription.
- Click Subscription Details to go back to the main billing page.
- Click Exit to go back to Starshipit.
If you enter your card details and you're currently on a trial plan with trial days remaining, these will be added to your chosen plan.
Upgrade your pricing plan
If you exceed your monthly quota for labels, you may have to upgrade your pricing plan. If you exceed your monthly label quota, you'll see an error message in Starshipit:
To resolve this, you will need to upgrade your plan per the Choose a new pricing plan steps above.
Reviewing your plan ahead of peak season
During peak season (e.g. Black Friday/Cyber Monday), you may find that your shipping demands increase significantly. During this period, many businesses find themselves exceeding their monthly label quotas due to higher order volumes. If your label volume exceeds the limit set by your current plan, it may result in delays and disruptions in your shipping operations, impacting your ability to fulfill customer orders on time.
By reviewing and adjusting your plan ahead of peak season, you can ensure that you have the right capacity to handle the increase in shipments. This proactive step helps you avoid unexpected issues and ensures that your operations run smoothly throughout this critical period. If needed, you can easily upgrade your plan following the steps provided in the Choose a new pricing plan section to accommodate your growing shipping needs.
Staying ahead of potential disruptions will allow you to focus on delivering a seamless experience for your customers during the busiest time of the year.
