Cancel your account

Overview

  • Learn how to cancel your Starshipit subscription.

How it works

You must cancel your account before the renewal date of your subscription. If you don't cancel before this date, your subscription will be automatically renewed.

You can view the details of your current plan under Manage account.

How to cancel your subscription 

Cancelling on Classic UI

  1. Log in to your Starshipit account.
  2. Click on "Settings."
  3. Choose "My Account."
  4. Under "Account Details," click "Manage Account."
  5. Locate your current plan and click its name.
  6. Click "Cancel Subscription."
  7. Select a cancellation reason from the options provided.
  8. If you have any additional feedback, feel free to share it.
  9. Finally, click "Confirm Cancellation."

Cancelling on UI 2.0

  1. Log in to your Starshipit account.
  2. Click the dropdown menu next to your account name on the top right of the dashboard.
  3. Select My Account from the dropdown 
  4. Follow the process mentioned above from step 4 onwards.

Remember: Your subscription remains active until the end of your paid period, allowing continued access to Starshipit.

Uninstalling via Shopify (If Applicable)

If you use Shopify and can't find the "Cancel Account" option:

  1. Uninstall the Starshipit app from your Shopify store.
  2. This action will initiate the cancellation process.

Need Help? Reach Out to Us

If you encounter any issues or need assistance, don't hesitate to contact our support team at support@starshipit.com. We're here to help you through the process.

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Comments

4 comments

  • cancel my subscription

  • Cancel my trial & subscription

  • Cancel my entire account please

  • Cancel my entire subscription, please! Thank you !

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