Starshipit uses Canny.io, a platform that allows customers to submit feedback, feature requests, and suggestions for our app. When you submit a feature request on our board, it becomes visible for others to see and vote on. More votes increase an idea's visibility, helping our product development team gauge customer interest and prioritise accordingly. While the number of votes is important, our team also considers technical feasibility, alignment with our strategy and roadmap, the scope of the work, and its potential impact.
Canny.io also enables communication between our product development team and customers. The team can provide updates on feature request statuses, gather feedback, and engage with customers to ensure their needs are met.
FAQ
Before logging a request, we recommend searching our open feature requests to see if someone has already asked for it. You can do this by going to our feature request board here and using the search bar.
If you can't find anything similar, you can log a new request. Choose the board that most matches what you are after and write your request. Ideally, include as much detail as you can about why this is important to you.
It indicates that you’re interested in this feature and subscribes you to updates. If our product team requires more context they may reach out to you, otherwise, you'll be automatically emailed when the feature goes live.
The most common statuses you will see are:
- PlannedOur product team is investigating this further. They may ask for more feedback before work begins.
- In ProgressThe team is actively working on a solution.
- CompleteThe feature is now available in the app. You’ll see either a link to the changelog post with related steps or a note from our team providing more information.
- ClosedThis status indicates that this feature will not be looked at, likely because it is already supported in some other form. Our product team will leave a note explaining why it was closed.
Yes, you can follow our changelog here. You can subscribe to our changelog by clicking Subscribe to ensure you're always up-to-date on the latest changes.
