# Getting started Canonical: https://support.starshipit.com/categories/getting-started Markdown: https://support.starshipit.com/categories/getting-started.md Updated: 2026-05-06 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Follow the Quick Start Guide to set up your account, and learn about our features. ## Sections - [Intro to Starshipit](https://support.starshipit.com/categories/getting-started/intro-to-starshipit): Learn about Starshipit, including our key features and pricing. - [How-to guides](https://support.starshipit.com/categories/getting-started/how-to-guides): Follow these step-by-step guides to optimise Starshipit for different workflows, and access additional features. - [Barcode scanning](https://support.starshipit.com/categories/getting-started/barcode-scanning) - [Pick & Pack mobile app](https://support.starshipit.com/categories/getting-started/pick-pack-mobile-app) - [Ship from store](https://support.starshipit.com/categories/getting-started/ship-from-store) - [FAQs](https://support.starshipit.com/categories/getting-started/faqs) ## Articles ### Intro to Starshipit - [What is Starshipit?](https://support.starshipit.com/articles/6855175282575-what-is-starshipit): Learn about Starshipit's shipping and fulfillment platform. Discover how to automate your fulfillment, give customers checkout options, create branded tracking, and save on shipping costs. - [How to set up Starshipit](https://support.starshipit.com/articles/360001118236-how-to-set-up-starshipit): Step-by-step guide to setting up Starshipit. - [Optimising your account](https://support.starshipit.com/articles/8023014462991-optimising-your-account): Learn how to optimise your Starshipit account with packaging types, automation rules, custom notifications, and checkout rates. Follow this checklist to streamline your shipping workflow. - [Brand Hub](https://support.starshipit.com/articles/6487872345359-brand-hub): Manage all your brand assets from one place in the Brand Hub. Customize your store details, logo, colors, and social media links for customer notifications and branded tracking pages. ### How-to guides - [How to set up pickup in store](https://support.starshipit.com/articles/360000133456-how-to-set-up-pickup-in-store): >. Enable pickup in-store as a fulfillment option for customers. Manage orders fulfilled from your store location and configure pickup as a live rate option at checkout. - [How to set up pick and pack stations](https://support.starshipit.com/articles/8439609255183-how-to-set-up-pick-and-pack-stations): >. Learn how to set up efficient pick and pack stations using Starshipit. Streamline your warehouse operations with picking lists, packing workflows, and order management features. - [Configure Starshipit for a 3PL workflow](https://support.starshipit.com/articles/115000180963-configure-starshipit-for-a-3pl-workflow): >. Configure your Starshipit account for 3PL (third-party logistics) operations. Set up child accounts for each customer and manage multi-location fulfillment with billing integration. - [How to use your own fleet or drivers with Starshipit](https://support.starshipit.com/articles/9208691661967-how-to-use-your-own-fleet-or-drivers-with-starshipit): >. Use Starshipit to manage your own fleets or drivers alongside other carriers. Set up plain labels, integrate with Locate2u, or use Orca Scan to generate labels, track orders, and analyze performance. - [Managing multi-location, multi-brand, and dropshipping](https://support.starshipit.com/articles/360001188356-managing-multi-location-multi-brand-and-dropshipping): >. Set up child accounts for multi-location, multi-brand, and dropshipping operations. Manage separate fulfillment locations, multiple brands, and third-party logistics with different courier and billing configurations. - [How to obtain a quote for the cost of a carrier before shipping an order](https://support.starshipit.com/articles/8306039132943-how-to-obtain-a-quote-for-the-cost-of-a-carrier-before-shipping-an-order): >. View shipping cost quotes directly in the orders grid before printing labels. Learn multiple ways to view order quotes and use rules to determine carrier assignments. - [How to assign packages automatically based on item dimensions (Recommended packaging)](https://support.starshipit.com/articles/8753012178447-how-to-assign-packages-automatically-based-on-item-dimensions-recommended-packaging): Use the automatic package assignment feature to match items with optimal packaging based on dimensions, reducing waste and shipping costs while improving efficiency. - [Set up the Starshipit dashboard to suit your workflow (UI 2.0)](https://support.starshipit.com/articles/8252689711887-set-up-the-starshipit-dashboard-to-suit-your-workflow-ui-20): >. Customise your Starshipit dashboard to match your workflow. Choose columns, enable expanded grid view, use hotkeys, and create custom views for efficient order management. - [Switching between Classic UI and UI 2.0](https://support.starshipit.com/articles/4928214852239-switching-between-classic-ui-and-ui-20): >. Switch between Classic UI and UI 2.0. Discover exclusive features in UI 2.0 including improved accessibility, responsive design, and enhanced functionality. - [How to use The Iconic with Starshipit](https://support.starshipit.com/articles/8280028788751-how-to-use-the-iconic-with-starshipit): >. Use Starshipit to fulfil orders placed on The Iconic marketplace via your eCommerce platform or inventory management system. Learn how to integrate The Iconic and manage orders effectively. - [Countdown to peak 2024](https://support.starshipit.com/articles/11230658291855-countdown-to-peak-2024): >. Get ready for peak season with Starshipit tips and strategies. Learn how to auto-assign carriers, optimize your workflow, and prepare your team for increased order volume. - [How does the feature request board work?](https://support.starshipit.com/articles/9770161392271-how-does-the-feature-request-board-work): Learn how to use Canny.io to submit feature requests, vote on suggestions, and track the status of product development for Starshipit. ### Barcode scanning - [Barcode scanning overview](https://support.starshipit.com/articles/13207518443151-barcode-scanning-overview): Barcode scanning in Starshipit helps your team pick, pack, and despatch faster with fewer mistakes. This guide covers where scanning is supported and how to get started. - [Barcode scanning workflows](https://support.starshipit.com/articles/6930264385295-barcode-scanning-workflows): Starshipit Workflows help you process orders faster with barcode-driven search, scan-to-open/print, packing validation, and tote picking. - [Scan to open and print](https://support.starshipit.com/articles/360000984255-scan-to-open-and-print): Use Scan to Open and Scan to Print to quickly find orders and automatically print labels from a barcode scan. - [Scan to validate items](https://support.starshipit.com/articles/6811966579215-scan-to-validate-items): Packing Validation lets you scan product barcodes to confirm items belong in the order, reducing packing errors and returns. - [Scan totes for picking](https://support.starshipit.com/articles/12616572135055-scan-totes-for-picking): Assign a physical tote to each order and scan items into totes to reduce packing errors and speed up handover between pickers and packers. - [Scan and print labels by product SKU](https://support.starshipit.com/articles/10931058747407-scan-and-print-labels-by-product-sku): Streamline your packing process for single-item orders by scanning product barcodes to automatically find and process the correct order. This approach saves time and reduces errors. - [Scan to select packaging and carrier products](https://support.starshipit.com/articles/6930153486479-scan-to-select-packaging-and-carrier-products): Use barcode scanning to select packages and carrier products faster and more accurately in UI 2.0. ### Pick & Pack mobile app - [Pick & Pack mobile app overview](https://support.starshipit.com/articles/14427666806031-pick-pack-mobile-app-overview): Pick, pack, and print orders from your mobile device with barcode scanning and real-time order updates. - [Set up the Pick & Pack mobile app](https://support.starshipit.com/articles/14427779060367-set-up-the-pick-pack-mobile-app): Step-by-step guide to setting up the pick & pack mobile app. - [Using the Pick & Pack mobile app](https://support.starshipit.com/articles/14427860721423-using-the-pick-pack-mobile-app): Learn how to pick, pack, validate, and ship orders using the Starshipit Pick & Pack mobile app. - [Recommended Pick & Pack workflows](https://support.starshipit.com/articles/14427864973839-recommended-pick-pack-workflows): Learn recommended Pick & Pack workflows for different warehouse setups. Choose between picking-and-packing, picking-only, or packing-only workflows based on your team structure. - [Pick & Pack mobile app: Troubleshoot printing issues](https://support.starshipit.com/articles/1776056162697-pick-pack-mobile-app-troubleshoot-printing-issues): Troubleshoot common printing problems when using the Pick & Pack mobile app, including issues with the Starshipit Print Client and AirPrint. ### Ship from store - [How to set up ship from store](https://support.starshipit.com/articles/9000119980047-how-to-set-up-ship-from-store): Learn how to set up ship from store with Starshipit, including order routing, child accounts, and delivery options. - [How to ship from store using Shopify and Starshipit](https://support.starshipit.com/articles/9391626045711-how-to-ship-from-store-using-shopify-and-starshipit): Set up ship from store using Shopify locations, order routing, and Starshipit child accounts. - [Ship from store: BigCommerce and Starshipit](https://support.starshipit.com/articles/9067499824783-ship-from-store-bigcommerce-and-starshipit): Learn how BigCommerce integrates with Starshipit for ship from store fulfilment. - [Ship from store: stockinstore and Starshipit](https://support.starshipit.com/articles/9067429315215-ship-from-store-stockinstore-and-starshipit): Learn how stockinstore's order management system integrates with Starshipit for ship from store fulfilment. - [Ship from store: Viare and Starshipit](https://support.starshipit.com/articles/10102314029199-ship-from-store-viare-and-starshipit): Learn how Viare's order management system integrates with Starshipit for intelligent ship from store routing. ### FAQs - [Billing FAQs](https://support.starshipit.com/articles/8512957552143-billing-faqs): Find answers to frequently asked questions about billing, subscriptions, refunds, and plan management. - [Printing FAQs](https://support.starshipit.com/articles/8412386619151-printing-faqs): Find answers to frequently asked questions about printing shipping labels and packing slips. - [Shopify FAQS](https://support.starshipit.com/articles/8305080752399-shopify-faqs): Find answers to frequently asked questions about Shopify. - [Child Account FAQS](https://support.starshipit.com/articles/8305064800655-child-account-faqs): Find answers to frequently asked questions about child accounts, including 3PL, Multi Location, and Full Access accounts. - [Australia Post & eParcel FAQs](https://support.starshipit.com/articles/8412474309647-australia-post-eparcel-faqs): Find answers to frequently asked questions about using Australia Post and eParcel with Starshipit. - [How do I get in touch with Starshipit support?](https://support.starshipit.com/articles/13017036853647-how-do-i-get-in-touch-with-starshipit-support): Learn how to contact Starshipit support by phone, email, or remote support.