Getting started
Follow the Quick Start Guide to set up your account, and learn about our features.
38 articles in 6 sections
What is Starshipit?
Learn about Starshipit's shipping and fulfillment platform. Discover how to automate your fulfillment, give customers checkout options, create branded tracking, and save on shipping costs.
How to set up Starshipit
Step-by-step guide to setting up how to Starshipit.
Optimising your account
Learn how to optimise your Starshipit account with packaging types, automation rules, custom notifications, and checkout rates. Follow this checklist to streamline your shipping workflow.
Brand Hub
Manage all your brand assets from one place in the Brand Hub. Customize your store details, logo, colors, and social media links for customer notifications and branded tracking pages.
How to set up pickup in store
Enable pickup in-store as a fulfillment option for customers. Manage orders fulfilled from your store location and configure pickup as a live rate option at checkout.
How to set up pick and pack stations
Learn how to set up efficient pick and pack stations using Starshipit. Streamline your warehouse operations with picking lists, packing workflows, and order management features.
Configure Starshipit for a 3PL workflow
Configure your Starshipit account for 3PL (third-party logistics) operations. Set up child accounts for each customer and manage multi-location fulfillment with billing integration.
How to use your own fleet or drivers with Starshipit
Use Starshipit to manage your own fleets or drivers alongside other carriers. Set up plain labels, integrate with Locate2u, or use Orca Scan to generate labels, track orders, and analyze performance.
Managing multi-location, multi-brand, and dropshipping
Set up child accounts for multi-location, multi-brand, and dropshipping operations. Manage separate fulfillment locations, multiple brands, and third-party logistics with different courier and billing configurations.
Barcode scanning overview
Barcode scanning in Starshipit helps your team pick, pack, and despatch faster with fewer mistakes. This guide covers where scanning is supported and how to get started.
Barcode scanning workflows
Starshipit Workflows help you process orders faster with barcode-driven search, scan-to-open/print, packing validation, and tote picking.
Scan to open and print
Use Scan to Open and Scan to Print to quickly find orders and automatically print labels from a barcode scan.
Scan to validate items
Packing Validation lets you scan product barcodes to confirm items belong in the order, reducing packing errors and returns.
Scan totes for picking
Assign a physical tote to each order and scan items into totes to reduce packing errors and speed up handover between pickers and packers.
Pick & Pack mobile app overview
Pick, pack, and print orders from your mobile device with barcode scanning and real-time order updates.
Set up the Pick & Pack mobile app
Step-by-step guide to setting up the pick & pack mobile app.
Using the Pick & Pack mobile app
Learn how to pick, pack, validate, and ship orders using the Starshipit Pick & Pack mobile app.
Recommended Pick & Pack workflows
Learn recommended Pick & Pack workflows for different warehouse setups. Choose between picking-and-packing, picking-only, or packing-only workflows based on your team structure.
How to set up ship from store
Learn how to set up ship from store with Starshipit, including order routing, child accounts, and delivery options.
How to ship from store using Shopify and Starshipit
Set up ship from store using Shopify locations, order routing, and Starshipit child accounts.
Ship from store: BigCommerce and Starshipit
Learn how BigCommerce integrates with Starshipit for ship from store fulfilment.
Ship from store: stockinstore and Starshipit
Learn how stockinstore's order management system integrates with Starshipit for ship from store fulfilment.
Ship from store: Viare and Starshipit
Learn how Viare's order management system integrates with Starshipit for intelligent ship from store routing.
Billing FAQs
Find answers to frequently asked questions about billing, subscriptions, refunds, and plan management.
Printing FAQs
Find answers to frequently asked questions about printing shipping labels and packing slips.
Shopify FAQS
Find answers to frequently asked questions about Shopify.
Child Account FAQS
Find answers to frequently asked questions about child accounts, including 3PL, Multi Location, and Full Access accounts.
Australia Post & eParcel FAQs
Find answers to frequently asked questions about using Australia Post and eParcel with Starshipit.