# Billing FAQs URL: https://support.starshipit.com/articles/8512957552143-billing-faqs Canonical: https://support.starshipit.com/articles/8512957552143-billing-faqs Markdown: https://support.starshipit.com/articles/8512957552143-billing-faqs.md Updated: 2026-10-19 > For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt). > Find answers about subscription billing, invoices, payments and changes to your Starshipit plan. Find answers to common questions about your Starshipit subscription, invoices and payments. What is your refund policy? We don't offer refunds for monthly or annual subscriptions, or for unused account credits. If you have an Enterprise Plus agreement, check its specific terms. What happens when I use more labels than my plan allows? Whether you can continue using labels above your included allowance depends on the overage terms for your subscription. If label overages are enabled for your subscription, you can keep creating labels above the allowance and the applicable overage charge is billed to that subscription. If your subscription does not include label overages, going over the limit can restrict Starshipit services, including label printing and live rate generation, and you may need to upgrade to continue. Some subscriptions billed directly by Starshipit include label overages. Legacy and Shopify-billed subscriptions may have different terms, so do not assume they include overages. A plan name such as Starter, or a connection to Shopify, does not confirm eligibility. Check your current subscription details or contact Support to confirm whether overages apply and the applicable rate. Can I change my plan? Yes. Follow [Change your pricing plan](/articles/206705123-change-your-pricing-plan) for the steps that apply to your billing arrangement. If you pay through Shopify, save your selection and authorise the change in Shopify. I'm only going over my label limit this month. Do I still need to upgrade? Not necessarily. If label overages are enabled for your subscription, you can keep creating labels above the included monthly allowance and pay the applicable overage charge; an upgrade is not required just because of a temporary increase in label volume. If your subscription does not include label overages, going over the limit can restrict label printing and live rate generation, so you may need to upgrade to continue. Check your current subscription details or contact Support before assuming your plan includes overages. When does billing rollover? Billing rolls over at 11:59 PM on the day of renewal in the UTC time zone. For example, if you're due for a renewal at **11:59 PM** on **July 13th UTC**, this would be **11:59 AM** on **July 14th New Zealand Time**. Are there any discounts if I switch to an annual plan? Yes, you'll receive a discount compared to the monthly rate when you switch to an annual plan. Please visit our pricing page for further information on subscription pricing How can I update my payment information? 1. Log in to Starshipit. 2. Go to **Settings > My Account**. 3. Select **Manage Account**. 4. Select **Payment Methods**, enter your card details, then select **Add**. For PayPal, follow the prompts to authorise your account before returning to Starshipit. 1. Log in to [Starshipit](https://next.starshipit.com/). 2. Open the account menu and select **[Manage Account](https://next.starshipit.com/settings/manage-account)**. 3. Select **Manage Account**. 4. Select **Payment Methods**, enter your card details, then select **Add**. For PayPal, follow the prompts to authorise your account before returning to Starshipit. Where can I find my invoices? You can view and download your invoices by navigating to Settings > My Account > Manage Account > Billing History in your account. Just click 'download' next to the billing period you need the invoice for. Is it possible to pay by invoice? We require payment by credit/debit card or Paypal and do not support invoice payments. This method ensures flexibility for any plan changes you might need to make throughout the year. Are there any plans between Starter and Starter Plus? Currently, we do not offer any plans situated between the Starter and Starter Plus levels. How do I cancel my subscription? We're sorry to hear you're leaving. To cancel your subscription, go to Settings > My Account > Manage Account, click on your current plan name, and then select 'Cancel Subscription.' Is it possible to pause my account? Yes, you can pause your account. To do this, navigate to Settings > My Account > Manage Account, click on your plan name, and then choose 'Cancel Subscription.' Your account setup will be retained, and you can reactivate your subscription at any time by following the same steps and selecting 'Reactivate Subscription.' How do I change my Shopify plan? :::note When making a change to your plan, please make sure you are logged into Starshipit via a web browser. ::: 1. Log in to Starshipit 2. Navigate to **Settings,** then select **My Account** 3. Under **Choose new plan**, select the plan you'd like to use. 4. Click **Save** to open Shopify. Sign in if prompted. 5. Authorize the change. 1. Log in to [Starshipit](https://next.starshipit.com/) 2. Use the drop down menu in the top right hand corner and click **Manage Account** 3. Under **Choose new plan**, select the plan you'd like to use. 4. Click **Save** to open Shopify. Sign in if prompted. 5. Authorize the change. How can I update the email address for my invoice notifications? Follow [Change your invoice email contact](/articles/4498768256911-change-your-invoice-email-contact) for the steps in Classic UI or UI 2.0, including how to save and check the new address. The steps apply when your account has access to the billing portal and its **Billing & Shipping Addresses** section. Can I change my billing address? To update your billing address, log in to your account, visit Settings > Manage Plan and Account Details, and click on 'Billing & Shipping Addresses.' Here, you can modify the address used for billing purposes. What happens when I switch from monthly to annual billing? Your subscription is prorated when you move from monthly to annual billing. Review the amount shown before confirming the change. See [Change your pricing plan](/articles/206705123-change-your-pricing-plan) for the steps. Can my child accounts and main account be billed separately? Billing for child accounts and the main account is consolidated under one account. This structure is in place to provide a discount compared to maintaining separate accounts for each. Is it possible to restart a trial? The option to restart a trial is evaluated on a case-by-case basis. Please contact your Customer Success Specialist to discuss your specific situation and explore available options. Which currency are plans charged in? All plans are charged in Australian dollars. Will we be charged when our trial is up? Subscription charges are applied at the time of selecting a plan after the 30-day free trial period. Does my subscription include postage, and how are shipping rates charged? Your Starshipit subscription covers the software; courier postage charges are separate. You can use your own courier account or an eligible instant-access service. Check the courier's billing arrangement when you [connect your couriers](/articles/360001709115-how-to-integrate-your-couriers).