Shipping Label FAQs

How do I re-print a label? 
  1. From the main menu, select Orders, then select the Printed tab.
  2. Select the order for the label you want to re-print.
  3. In the right-hand corner, click Re-print, then select Re-print shipping label.
How do I replace a label?

You use the re-do functionality to replace an existing label. Use this functionality when you have made a mistake with the order e.g. entered the incorrect address.

  1. From the main menu, select Orders, then select the Printed tab.
  2. Select the order for the label you want to re-do.
  3. In the right-hand corner, click the re-print drop down.
  4. Re-do shipping, then click Redo to confirm.

The order will move to the New unshipped tab. The order version which was initially printed will be moved to the archived tab.

How do I clone an existing order?

Use the add shipment functionality to clone an existing order. This is useful when you are sending the same order to a customer.

  1. From the main menu, select Orders, then select the Printed tab.
  2. Select and open the order for the label you want to re-print.
  3. Click Clone, and select either
    • Show in table to move the order to the New tab.
    • Open order to open the cloned order.

Clone_label.png

 

How do I print multiple labels for one shipment?

Print multiple labels when you need to send more than one parcel to a customer.

  1. From the Orders page, open the order you want to print multiple labels for.
  2. Under Parcels, enter the number of labels you want for each box in the QTY column.
    You can print labels for parcels with the same weight and dimensions, or parcels with different weights and dimensions.
  3. Click Print Labels.

For example: Two boxes with same weight and same dimensions

2019-01-15_1605.jpg

Note: The weight displayed is the weight per box
Can I add a logo to the shipping label?

You can only add a business logo on your labels if you are a DHL Express customer, and you are on a Professional or above plan. To add your logo:

  1. Go to Settings, then select Couriers
  2. Select DHL Express from the list, then select the Advanced tab.
  3. Select the Display Custom Logo on labels checkbox, and upload your custom logo.
    The maximum file size is 1MB, Width 354px, Height 177px, Resolution: 300 dpi.
Can I create a label for a partial shipment? 

Yes, you can create a label to dispatch part of an order, and then fulfill the rest of the items at a later date.

For more information on this, see our guide: Labels for partial shipments

How do I generate Australia Post label sheets?

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