How do I re-print a label? 

  1. From the main menu, select Orders, then select the Printed tab.
  2. Select the order for the label you want to re-print.
  3. In the right-hand corner, click Re-print, then select Re-print shipping label.

Re-print_label.png


 

How do I replace a label?

You use the re-do functionality to replace an existing label. Use this functionality when you have made a mistake with the order e.g. entered the incorrect address.

  1. From the main menu, select Orders, then select the Printed tab.
  2. Select the order for the label you want to re-do.
  3. In the right-hand corner, click the re-print drop down.
  4. Re-do shipping, then click Redo to confirm.

The order will move to the New unshipped tab. The original label will be marked as deleted, and the new label will replace the original label.

How do I clone an existing order?

Use the add shipment functionality to clone an existing order. This is useful when you are sending the same order to a customer.

  1. From the main menu, select Orders, then select the Printed tab.
  2. Select and open the order for the label you want to re-print.
  3. Click Clone, and select either
    • Show in table to move the order to the New tab.
    • Open order to open the cloned order.

Clone_label.png

How do I print multiple labels for one shipment?

Print multiple labels when you need to send more than one parcel to a customer.

  1. From the Orders page, open the order you want to print multiple labels for.
  2. Under Parcels, enter the number of labels you want for each box in the QTY column.
    You can print labels for parcels with the same weight and dimensions, or parcels with different weights and dimensions.
  3. Click Print Labels.

For example: Two boxes with same weight and same dimensions

2019-01-15_1605.png

Note: The weight displayed is the weight per box

Can I add a logo to the shipping label?

You can only add a business logo on your labels if you are a DHL Express customer, and you are on a Professional or above plan. To add your logo:

  1. Go to Settings, then select Couriers
  2. Select DHL Express from the list, then select the Advanced tab.
  3. Select the Display Custom Logo on labels checkbox, and upload your custom logo.
    The maximum file size is 1MB, Width 354px, Height 177px, Resolution: 300 dpi.

Can I create a label for a partial shipment? 

Yes, you can create a label to dispatch part of an order, and then fulfil the rest of the items at a later date.

For example: If one item in an order is out of stock, the remaining items which are in stock can still be dispatched to the customer. To do this, use the partial shipment functionality, to split the order in Starshipit. You can fulfil the remainder of the order when the item is back in stock.

  1. Open your partial shipment order with several items.
  2. Clear the items that are not in stock, or edit the quantity to be shipped.
  3. Click Print label

One part of the order will go to the Printed tab, and the rest of the items will be saved in a new order in the New tab.

NOTE: The order in your eCommerce platform will also be partially shipped. Only the items shipped will be updated. If your eCommerce platform does not support partial shipping, the total order will be updated when you print the first label.

How do I generate Australia Post label sheets?

See Print Australia Post label sheets.

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