# Use WMS reporting and insights
URL: https://support.starshipit.com/articles/14700000000021-use-wms-reporting-and-insights
Canonical: https://support.starshipit.com/articles/14700000000021-use-wms-reporting-and-insights
Markdown: https://support.starshipit.com/articles/14700000000021-use-wms-reporting-and-insights.md
Updated: 2026-08-24

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Monitor warehouse health, fulfilment throughput, inbound receipts, shipment value and cost, and staff productivity using WMS reporting dashboards.

The **Reporting** area is the central hub for WMS dashboards and exports. Each report focuses on a different lens of warehouse performance:

| Dashboard | What it shows |
|---|---|
| **Operations** | Warehouse health at a glance — active warnings, backlog, and a restocking summary |
| **Fulfilment Report** | Shipped orders, packages, shipment cost, and items; completed-by-user breakdown; CSV export |
| **Packing Bench Reporting** | Completed pack jobs, orders, units, and throughput by packing bench |
| **PO Receipt Report** | Expected and received quantities by PO line, variance, under- or over-receiving, and received value; CSV export |
| **Traceability** | Dispatched batches matched by batch number, order, or customer |
| **Performance** | Fulfilment cycle times, configurable SLA target, and daily trends |
| **Expiring Stock** | Batch-tracked stock approaching expiry |
| **Slow-Moving Stock** | On-hand stock without recent dispatches or movements |
| **Pick Face Replenishment** | Pick faces below minimum stock with suggested replenishment quantities |
| **Replenishment Jobs** | Created replenishment jobs with status and source details |
| **Declared Value vs COGS** | Shipment-time declared item values compared with auditable cost of goods sold |
| **Backlog & WIP Aging** | Unshipped orders grouped by age, with active workflows and known hold or job blockers |
| **Slotting & Utilization** | Storage occupancy, capacity coverage, mixed-SKU locations, and products spread across pick faces |
| **Shipping Economics** | Shipping spend, cost coverage, average cost per shipment or unit, and package usage |
| **Staff Management** | Staff activity, picks/hour, packs/hour, peak-hour patterns, and per-user detail |

Some report cards show a readiness message. Use it to identify missing setup or data, such as storage locations without a maximum capacity or reports that do not yet have qualifying activity.

## Operations dashboard

The **Operations dashboard** ([wms.starshipit.com/dashboard/operations](https://wms.starshipit.com/dashboard/operations)) gives you a real-time health check of your warehouse. It shows:

* **Active warnings** — issues that need attention, such as orders with insufficient stock or integration errors.
* **Backlog** — orders that are pending or overdue.
* **Shipment anomalies** — flagged deliveries or fulfilment exceptions.
* **Paused jobs** — jobs that are blocked or waiting for follow-up.
* **Insufficient stock** — a count of orders that cannot currently be allocated due to zero or negative available stock.
* **Restocking summary** — how many products are at or near stockout, with a link to the full [Restocking Insights](/articles/14700000000017-restocking-insights) dashboard.
* **Fulfilment summary** — a snapshot of orders picked, packed, and shipped today.

Use this dashboard at the start of each day to identify anything that needs attention before the team starts work.

## Fulfilment report

The **Fulfilment Report** shows outbound performance over a selected date range:

* **Shipped orders** — total orders shipped in the period
* **Packages** — total shipping parcels created
* **Items shipped** — total item lines fulfilled
* **Shipment cost** — carrier cost information where available from the shipment record
* **Completed by user** — a breakdown of fulfilment activity by staff member, showing who picked and packed which orders

This report is available as a **CSV export**, making it easy to share with a team lead, use in a weekly performance review, or import into a spreadsheet for further analysis. Date filters use local warehouse dates so daily reporting lines up with the team working day.

## Declared value vs COGS report

Use **Reporting > Declared Value vs COGS** to compare shipment-time declared item values with the cost of goods sold recorded by WMS.

1. Select a **Date range**.
2. Select a **Client**, or leave **All Clients** selected.
3. Select **Refresh**.
4. Review the summary totals and movement details, or select **CSV** to export the filtered report.

Shipments appear as positive quantities. Exact shipment reversals appear as negative quantities. WMS marks a movement as **Uncosted** when it has no recorded unit cost, and marks its declared value as **Unavailable** when the shipped order item has no consistent declared item value and currency.

:::note
Declared value comes from the order's customs item data. It is not sales revenue, tax, payment, invoice, or accounting margin.
:::

## Backlog and work-in-progress aging

Use **Reporting > Backlog & WIP Aging** to find unshipped orders that are waiting or blocked.

The summary groups orders into **Under 24h**, **24–72h**, and **Over 72h** bands. Each row shows the order status, age, remaining units, active workflow, and a known blocker when the order is on hold or has a paused or failed job.

Select a client to narrow the live backlog for a 3PL operation, then use the oldest and blocked rows to decide what needs follow-up first.

## Slotting and location utilization

Use **Reporting > Slotting & Utilization** to review how storage locations are being used.

The report shows empty and occupied locations, stored units, mixed-SKU locations, products spread across multiple pick faces, and locations that exceed their configured maximum capacity. Selecting a client limits the report to locations containing that client's stock. Occupancy and utilization still use all stock you are permitted to see at each shared location, while the listed SKUs follow the selected client.

Occupancy and mixed-SKU results work without capacity settings. To calculate utilization percentages and identify over-capacity locations, configure a **Maximum Capacity** on the relevant storage locations.

## Shipping economics

Use **Reporting > Shipping Economics** to review shipment spend and package usage over a selected date range.

The summary shows shipping cost, cost coverage, order linkage, average cost per shipment, and average cost per unit. Each shipment row includes its order reference, client, units, shipping cost, package count, and known package types.

Coverage messages explain when totals are partial. Shipping-cost totals and averages exclude shipments without cost data. Package analysis is also partial when shipment package records or package types are unavailable.

## PO receipt report

The **PO Receipt Report** shows inbound receiving activity over a selected date range:

* **Received POs** — purchase orders with at least one receipt in the period
* **Supplier and status** — the supplier and current PO status
* **Expected and received quantities** — the ordered quantity and total received quantity for each product line
* **Variance and discrepancy** — whether each line matched, was under-received, or was over-received
* **Received value** — unit cost and total value received in the selected period

Expand a purchase order to review its line-level comparison. The **CSV export** includes PO, supplier, SKU, expected quantity, received quantity, variance, discrepancy, unit cost and received value. Use it to reconcile supplier invoices or identify recurring receiving differences.

## Performance dashboard

The **Performance dashboard** shows fulfilment cycle time metrics — how long it takes from an order being released to it being shipped:

* **Average cycle time** — the mean time from release to ship across all orders in the period
* **Median cycle time** — the middle value, less affected by outliers
* **p90 cycle time** — the 90th percentile, showing what the slowest 10% of orders look like
* **SLA target** — your configured performance target, used to compare actual cycle times against the expected service level

A **daily trend chart** plots cycle times over time, helping you see whether fulfilment is speeding up or slowing down.

Use the performance dashboard to:

* Set benchmarks for your team
* Spot days or weeks where processing slowed and investigate why
* Track improvement after process changes (for example, introducing batch picking or adding a packing bench)

## Stock health reports

Use stock health reports to spot inventory risk before it affects orders:

* **Expiring stock** shows batch-tracked stock that is approaching expiry, helping teams prioritise FEFO picks, promotions, returns to supplier, or write-offs.
* **Slow-moving stock** identifies products that have remained in stock without enough movement over the selected period. Use it to investigate excess inventory, plan promotions or clearance activity, and avoid tying up warehouse space in stock that is not selling.
* **Restocking history window** controls how much sales history is considered when calculating restocking suggestions.
* **Report favourites** let users pin frequently used reports to the dashboard navigation.

## Staff management and productivity

The **Staff Management** section includes productivity metrics for warehouse staff:

* **Active users** — who has been active in the system in the selected period
* **Picks per hour** — picking throughput per team member
* **Packs per hour** — packing throughput per team member
* **Process breakdown** — how time is split between picking, packing, putaway, replenishment and other tasks
* **Peak hours** — when each staff member is most active (useful for scheduling)

Click into an individual staff member to see their **detail sheet**: a timeline of their activity, job completions and productivity metrics.

## Export report data

The **Fulfilment Report**, **PO Receipt Report**, and **Declared Value vs COGS** report support **CSV export**. Filtered stock movement views can also be exported from the stock movement logs.

## Related guides

* [Restocking insights](/articles/14700000000017-restocking-insights)
* [Unified search](/articles/14700000000022-unified-search)
* [Stock integrity and adjustments](/articles/14700000000020-stock-integrity-and-adjustments)