Returns with Starshipit

Overview 

  • Discover the different ways you can process returns with Starshipit on this page.
  • Starshipit features four different ways to handle returns, which we’ll cover in this article.
Before you begin, check that you have returns enabled for your couriers. 

Which carriers does Starshipit support returns with?

  • Australia Post eParcel
  • FedEx *Only supported for creating a return from an existing order
  • TNT
  • Couriers Please
  • Aramex
  • StarTrack
  • DHL Express
  • NZ Post Domestic
  • Plain Labels

Set up returns for your courier

The best place to begin with returns is to speak with your courier Account Manager to discuss pricing, the lodgement process and recommendations around returns. Some couriers require additional set-up with the courier directly, or within Starshipit, to begin creating returns. These are listed below:

  • To set up returns with Australia Post eParcel please see our guide.
  • To set up returns with Couriers Please please see our guide.
  • To set up returns with NZ Post Domestic please see our guide.

Return options with Starshipit 

Option 1: Create your own self-service returns portal (Included in Advanced Returns add-on)

Create a self-service returns portal with your company branding where your customers can generate their own returns labels.

For more information on this see below:

Option 2: Manually create a return label

  1. In Starshipit, navigate to Orders.
  2. In the top right click Create crder, then select Create a return order.
    • The sender address (i.e. the warehouse) is where the shipment is being returned to.
    • The receiver address (i.e. the address of the customer) is the address the product is being sent from.
  3. Fill in the required fields and choose the courier service.
  4. Print or email the label.

Option 3: Print a return label from an existing order 

  1. In Starshipit, navigate to Orders, then select the Shipped tab.
  2. Open the order that you want to create a return label for.
  3. Click Create a return order, then click to confirm.
  4. You will be taken to a page with the return shipment details. You can download, email or print the label from here.

Option 4: Create a return label with each outgoing shipment

Using this method you can automatically create a return shipment with each outgoing shipment you process through Starshipit. You can do this in the following two ways:

  1. Create a return label using the same courier as the outgoing label.
  2. Create a return label using a specified courier.

Note

Once an order is printed or shipped, it cannot be edited. Refund payments must be handled separately from the Starshipit return portal.

Using the same courier

  1. Go to Settings, then select Rules.
  2. Click Add a new rule.
  3. Set up the rule for your matching condition (e.g. All Orders) and the action Create Return > True.
  4. The above rule will create a return using the same courier that the outgoing shipment is being sent with.
  5. Click Run Rules Now or re-import your orders so the create return flag is applied against existing orders.
  6. Now, when you print your new orders you will receive a matching return label with each order. 

Using a specified courier

  1. Go to Settings > Rules.
  2. Click Add a new rule.
  3. Set up the rule to for your matching condition (e.g. All Orders) and the action Create Return For Specified Courier.
  4. For the value, select the courier and service code you would like to use. You can see a list of service codes under each couriers settings in Settings > Couriers.
  5. Click Run rules now or re-import your orders so the create return flag is applied against existing orders.
  6. Now, when you print your new orders you will receive the specified return label with each order.

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