A transparent and easy returns process increases cart conversion and keeps customers coming back. Here's why a self-service returns portal is the best solution for return management:
| Benefit | Description |
|---|---|
| Increase sales | A transparent, easy returns process increases cart conversion and keeps customers coming back by allowing them to shop with confidence. |
| Reduce support queries | A self-service returns process reduces inbound customer service queries, saving time and money that your team can reinvest into other areas of the business. |
| Manage costs | Offer different services and couriers for your returns and change them at the click of a button to keep return shipment costs in check. |
| Insights & data | Track why customers return items to identify common trends or insights on why particular SKUs might be returned. |
| Improve customer experience | Customers expect to easily arrange a return without contacting your support team. A self-service portal empowers customers and improves their experience. |
| Sustainability | No need to print a return label with every shipment – labels are only generated when needed, reducing waste. |