What's included in each plan?
Every Starshipit plan includes a base set of returns features:
- Manually create return labels
- Print return labels from existing orders
- Create return labels with outgoing shipments
The returns add-on includes additional features:
- Create a customer-facing returns portal and embed it directly on your website
- Keep customers informed with SMS and email notifications
- Display multiple return payment options and set return charges for each option
- Let customers drop off their returns or arrange their own pick-ups
- Add your branding, colours, logos, content and links to your returns portal
- Create rules to reject returns for specific types of products
FAQs
The add-on is available for $20 monthly with Starter and Professional plans, while it is included in Enterprise plans. A 10-day free trial is offered with the add-on.
When your customer begins the return process, they will be given a drop-down of what courier they would like to submit the return with. To customise which courier displays first:
- Go to Settings > Returns > Settings > Default courier.
- Select a default international courier and a default domestic courier.
- Click Save.
Yes, returns can be enabled on a child account. When enabled they will be treated as an individual account.
Yes. For example, if you are on our Starter Plus plan and issue 1,000 labels per month, and 100 of those are return labels, you'll have 900 labels left in total.
Starshipit supports eCommerce returns with the following carriers:
- Aramex
- Australia Post eParcel
- Castle Parcels
- Couriers Please
- DHL Express
- FedEx (only supported for creating a return from an existing order)
- NZ Couriers
- NZ Post Domestic
- Plain Labels
- Post Haste
- StarTrack
- TNT
Yes, customers can create multiple returns on an order as long as the return quantity of each item doesn't exceed the original ordered quantity.
Yes, this is possible by manually creating an order and setting the status as Delivered in Starshipit:
- Manually create an order using the customer's details.
- Manually update the order status to Delivered.
- Provide your customer with the return link, where they can initiate their return.
Set up automation rules that reject returns based on certain criteria. For example, a return could be refused if the SKU includes "earrings". You can also add up to 10 varied reasons for returns options.
Yes, Starshipit supports enabling both pickup and drop off for your returns portal. You cannot specify only one option.
Yes, customers can re-download their shipping labels:
- Go back to the return portal.
- Re-enter their order details.
- If there is a previously created return, they'll see an option to view and reprint the label.
Returns are charged against your existing courier account.
Yes, customers can add additional packages to returns when they process a return using the returns portal.
| Carrier | Pickup | Drop off |
|---|---|---|
| NZ Post Domestic | ✓ | ✓ |
| Australia Post eParcel | ✗ | ✓ |
| Couriers Please | ✓ | ✗ |
| TNT | ✓ | ✗ |
| DHL Express | ✓ | ✗ |
No, we don't support this at this time.
No, you cannot stop and then resume a free trial of the returns portal/advanced returns add-on.