# Returns with Starshipit
URL: https://support.starshipit.com/articles/212423546-returns-with-starshipit
Canonical: https://support.starshipit.com/articles/212423546-returns-with-starshipit
Markdown: https://support.starshipit.com/articles/212423546-returns-with-starshipit.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to set up and process returns with Starshipit, including manual labels, returns from existing orders, and automated return labels.

Starshipit offers four ways to handle returns. Choose the option that fits your workflow — from a fully automated self-service portal to manual one-off labels.

## Option 1: Self-service branded returns portal

Let customers generate their own return labels through a branded portal on your domain. This is the most automated option and requires the Returns add-on.

This feature is available as an add-on for an additional $20 per month for Starter and Professional plans. Learn how to [set up a branded returns portal](/articles/returns/branded-returns-portal/set-up-branded-returns-portal).

## Option 2: Create a return label manually

1. In Starshipit, navigate to **Orders**.
2. In the top right, click **Create order**, then select **Create a return order**.
   * The sender address (i.e. the warehouse) is where the shipment is being returned to.
   * The receiver address (i.e. the address of the customer) is the address the product is being sent from.
3. Fill in the required fields and choose the courier service.
4. Print or email the label.

## Option 3: Print a return label from an existing order

1. In Starshipit, navigate to **Orders**, then select the **Shipped** tab.
2. Open the order that you want to create a return label for.
3. Click **Create a return order**, then click to confirm.
4. You will be taken to a page with the return shipment details. You can download, email, or print the label from here.

## Option 4: Automate return labels with each outgoing shipment

Automatically create a return shipment with each outgoing shipment you process through Starshipit.

:::note
Once an order is printed or shipped, it cannot be edited. Refund payments must be handled separately from the Starshipit return portal.
:::

### Using the same courier

1. Go to **Settings**, then select **Rules**.
2. Click **Add a new rule**.
3. Set up the rule for your matching condition (e.g. All Orders) and the action **Create Return** > **True**.
4. Click **Run Rules Now** or [re-import your orders](/articles/orders-manifests-reports/faqs/how-to-remove-re-import-orders) so the create return flag is applied against existing orders.

When you print new orders, a matching return label will be generated alongside each one.

### Using a specified courier

1. Go to **Settings** > **Rules**.
2. Click **Add a new rule**.
3. Set up the rule to for your matching condition (e.g. All Orders) and the action **Create Return For Specified Courier**.
4. For the value, select the courier and service code you would like to use. You can see a list of service codes under each courier's settings in **Settings** > **Couriers**.
5. Click **Run rules now** or [re-import your orders](/articles/orders-manifests-reports/faqs/how-to-remove-re-import-orders) so the create return flag is applied against existing orders.

When you print new orders, a return label using the specified courier will be generated alongside each one.

## Which carriers support returns?

* Aramex — only supported for creating a return from an existing order
* Australia Post eParcel — pickup services are not supported
* Castle Parcels
* CouriersPlease
* DHL Express
* FedEx — only supported for creating a return from an existing order
* NZ Couriers
* NZ Post Domestic
* NZ Post International — only supported for returns from AU to NZ
* Plain Labels
* Post Haste
* StarTrack
* TNT
* UPS
* USPS

## Set up returns for your courier

Speak with your courier account manager first to discuss pricing, the lodgement process, and their recommendations. Some couriers require additional setup with the courier directly or within Starshipit:

* [Set up returns with Australia Post eParcel](/articles/couriers/australia-post/set-up-australia-post-eparcel-returns)
* [Set up returns with CouriersPlease](/articles/couriers/couriersplease/how-to-set-up-couriersplease)
* [Set up returns with NZ Post Domestic](/articles/couriers/nz-post/how-to-set-up-nz-post-domestic)
* [Set up returns with UPS](/articles/couriers/ups/how-to-set-up-ups#h_01J7HG87W1HCX9JB5RWAZKQDC0)