# Features of the branded returns portal
URL: https://support.starshipit.com/articles/4414146377487-features-of-the-branded-returns-portal
Canonical: https://support.starshipit.com/articles/4414146377487-features-of-the-branded-returns-portal
Markdown: https://support.starshipit.com/articles/4414146377487-features-of-the-branded-returns-portal.md
Updated: 2026-02-04

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Explore the features of the Branded Returns Portal including customisation, rules engine, reimbursement options, and carrier support.

The returns portal is a feature-rich solution that enables you to automate your returns policy in a way that is easy for both your team to manage and your customers to enjoy.

## Portal customisation

- Customise the portal to suit your brand and theming, including the page title, favicon, header and footer, accent colour, logo and packaging details
- Embed the portal onto your website to create a seamless experience for customers
- Customise the URL so that it matches your store with a subdomain

## Returns policy automation

- Use the in-depth rules engine to ensure your portal mirrors your returns policy (e.g. rejecting returns older than 30 days or rejecting certain SKUs like earrings)
- Set up multiple reimbursement options: store credit, refund from original payment, and exchanging products
- Charge freight costs based on the reimbursement option (e.g. refunds cost $5 but store credit is free to encourage customers to stay in your ecosystem)

## Customer communication

- Send branded emails and SMS notifications throughout the returns process to keep yourself and your customer informed
- Send customised return links directly from your outgoing orders in Starshipit
- Send customers a shipping label directly

## Carrier support

Enable a range of supported carriers including:
- DHL
- Australia Post
- TNT
- CourierPlease
- NZ Post
- More being added regularly

## Order management

- Automatically creates a return based on the outgoing order (down to the dimensions and items included in the shipment)
- Create partial and multiple returns for a single order
- Allow customers (or your team) to reprint a return label if it's misplaced
- Let customers edit their return address to ship from a different location than where they originally received the parcel