# Returns
Canonical: https://support.starshipit.com/categories/returns
Markdown: https://support.starshipit.com/categories/returns.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Use Starshipit's branded returns portal to streamline your returns process and enhance your customer's returns experience

## Sections
- [Branded returns portal](https://support.starshipit.com/categories/returns/branded-returns-portal)
- [Returns](https://support.starshipit.com/categories/returns/returns)

## Articles

### Branded returns portal
- [Set up branded returns portal](https://support.starshipit.com/articles/4414146875279-set-up-branded-returns-portal): Set up a branded self-service returns portal and generate the customer-facing returns URL.
- [Configure branded returns portal rules](https://support.starshipit.com/articles/90200000000133-configure-branded-returns-portal-rules): Configure branded returns portal terms, return reasons, return options, and rules.
- [Benefits of using a Branded Returns Portal](https://support.starshipit.com/articles/4414146200975-benefits-of-using-a-branded-returns-portal): Learn how the Branded Returns Portal can increase sales, reduce support queries, and improve customer experience.
- [Customise branded returns portal branding and notifications](https://support.starshipit.com/articles/90200000000134-customise-branded-returns-portal-branding-and-notifications): Customise branded returns portal branding, portal content, and return notifications.
- [Configure branded returns charges and validation](https://support.starshipit.com/articles/90200000000135-configure-branded-returns-charges-and-validation): Configure return charges and order-reference validation for the branded returns portal.
- [Features of the branded returns portal](https://support.starshipit.com/articles/4414146377487-features-of-the-branded-returns-portal): Explore the features of the Branded Returns Portal including customisation, rules engine, reimbursement options, and carrier support.
- [Display the branded returns portal to customers](https://support.starshipit.com/articles/90200000000136-display-the-branded-returns-portal-to-customers): Choose whether to embed the branded returns portal on your website or share the hosted portal URL.

### Returns
- [Returns with Starshipit](https://support.starshipit.com/articles/212423546-returns-with-starshipit): Learn how to set up and process returns with Starshipit, including manual labels, returns from existing orders, and automated return labels.
- [Returns with Starshipit FAQs](https://support.starshipit.com/articles/4414370792591-returns-with-starshipit-faqs): Find answers to frequently asked questions about returns with Starshipit.