Starshipit app: Troubleshooting

Overview

  • This article provides troubleshooting steps for common issues, such as slowness or freezing, that may arise while using the Starshipit app.
  • These troubleshooting steps will help narrow down the source of the problem and determine whether it is an issue locally or with the Starshipit app.

Troubleshooting steps

We recommend following these steps to troubleshoot and determine whether the issue lies with your device or Starshipit.

  1. Replicate the issue on another device
    Use the Starshipit app on a different device. This will help identify if the issue is specific to your current device.
  2. Use another browser
    If you are experiencing problems with Starshipit, try accessing it using a different web browser. For example, if you are currently using Google Chrome, switch to Mozilla Firefox or Microsoft Edge. This will help determine if the issue is browser-related.
  3. Clear cache and cookies
    Clearing your browser's cache and cookies can often resolve various issues. These temporary files can sometimes interfere with the proper functioning of websites. Please refer to your browser's settings to find the option to clear cache and cookies.
  4. Use an incognito window
    Open a new incognito or private browsing window in your web browser and access the Starshipit app. This mode disables browser extensions and uses default settings, which can help identify if any extensions or settings are causing conflicts.
  5. Connect to a different network
    Connect your device to a different network, such as a mobile hotspot or a different Wi-Fi network. If the issue continues, it is less likely to be related to your network connection.

If your issue persists, please submit a ticket here and let our support team know that you have already attempted the troubleshooting steps outlined above.

To provide better assistance, please also include screenshots or recordings related to the issue you are facing. This will help our support team understand the problem and provide a prompt solution.

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