This article outlines common errors with the Starshipit/CartonCloud integration and how to resolve them. For setup instructions, see how to integrate with CartonCloud.
Error: Orders are not importing into Starshipit from CartonCloud
Please check that you do not have any rules blocking orders from being pushed into Starshipit by CartonCloud. To do this:
- In Starshipit, go to Settings > Rules.
- Check your rule settings. If everything looks correct, please contact CartonCloud support.
Error when printing an order or manifesting orders.
Please contact our support team by submitting a ticket here.