# CartonCloud: Troubleshooting
URL: https://support.starshipit.com/articles/360000905035-cartoncloud-troubleshooting
Canonical: https://support.starshipit.com/articles/360000905035-cartoncloud-troubleshooting
Markdown: https://support.starshipit.com/articles/360000905035-cartoncloud-troubleshooting.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Learn how to troubleshoot and resolve common issues with the CartonCloud integration.

This article outlines common errors with the Starshipit/CartonCloud integration and how to resolve them. For setup instructions, see [how to integrate with CartonCloud](/articles/integrations/inventory-warehouse-retail-management/how-to-integrate-with-cartoncloud).

## Error: Orders are not importing into Starshipit from CartonCloud

Please check that you do not have any rules blocking orders from being pushed into Starshipit by CartonCloud. To do this:

1. In [Starshipit](https://app2.starshipit.com/), go to **Settings >** **Rules**.
2. Check your rule settings. If everything looks correct, please contact [CartonCloud support](https://www.cartoncloud.com/contact-us).

## Error when printing an order or manifesting orders.

Please contact our support team by submitting a ticket [here.](https://help.starshipit.com)