# Troubleshoot an issue
Canonical: https://support.starshipit.com/categories/troubleshooting
Markdown: https://support.starshipit.com/categories/troubleshooting.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Diagnose and resolve common Starshipit issues.

## Sections
- [Waiting for a parcel?](https://support.starshipit.com/categories/troubleshooting/parcel-delivery-help): Help for shoppers looking for a parcel sent by a retailer using Starshipit.
- [Starshipit app](https://support.starshipit.com/categories/troubleshooting/starshipit-app): Resolve Starshipit app issues or prepare your computer for remote support.
- [Order import and writeback](https://support.starshipit.com/categories/troubleshooting/order-import-and-writeback): Resolve problems importing orders or sending shipment updates back to a connected platform.

## Articles

### Waiting for a parcel?
- [Where's my parcel?](https://support.starshipit.com/articles/9171330231951-wheres-my-parcel): Find out who to contact when you are waiting for a parcel from a retailer that uses Starshipit.

### Starshipit app
- [Starshipit app: Troubleshooting](https://support.starshipit.com/articles/9656290318735-starshipit-app-troubleshooting): Troubleshooting steps for common issues like slowness or freezing in the Starshipit app.
- [Download TeamViewer](https://support.starshipit.com/articles/360000560216-download-teamviewer): Download TeamViewer to give the Starshipit support team remote access to your computer for troubleshooting.

### Order import and writeback
- [Troubleshooting: Orders not updating platform (writeback)](https://support.starshipit.com/articles/6125898969487-troubleshooting-orders-not-updating-platform-writeback): Troubleshoot why orders are not updating in your source system with tracking information after generating shipping labels.
- [Troubleshooting: Orders not importing](https://support.starshipit.com/articles/360001575455-troubleshooting-orders-not-importing): Troubleshoot why orders are not displaying in Starshipit, including connection issues, import settings, and missing data.