Troubleshooting

Hit a snag? Discover how to understand and resolve common problems.

13 articles in 4 sections

Troubleshooting steps for common issues like slowness or freezing in the Starshipit app.

Troubleshoot why orders are not updating in your source system with tracking information after generating shipping labels.

How to fix Zebra printer barcodes that appear as large blocks and are not scannable by installing alternative drivers.

Troubleshoot rates and quotes in Starshipit, understand how rates are calculated, and fix issues when rates don't match your courier contract.

Troubleshoot live rates at checkout, understand quote calculations, and fix issues when rates don't appear or match your courier contract.

Learn how to troubleshoot and resolve common issues with the CartonCloud integration.

Learn how to troubleshoot and resolve common issues with the Magento 1 integration.

Learn how to update the status of your orders in Unleashed after shipping with Starshipit.

Learn how to troubleshoot and resolve common issues with the NetSuite integration.

Learn how to troubleshoot and resolve common issues with the Shopify integration.