# Troubleshooting
Canonical: https://support.starshipit.com/categories/troubleshooting
Markdown: https://support.starshipit.com/categories/troubleshooting.md
Updated: 2026-05-07

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Hit a snag? Discover how to understand and resolve common problems.

## Sections
- [Top tips for troubleshooting common errors](https://support.starshipit.com/categories/troubleshooting/top-tips-for-troubleshooting-common-errors): Keep any public KBs in here.
- [Integrations](https://support.starshipit.com/categories/troubleshooting/integrations)

## Articles

### Top tips for troubleshooting common errors
- [Starshipit app: Troubleshooting](https://support.starshipit.com/articles/9656290318735-starshipit-app-troubleshooting): Troubleshooting steps for common issues like slowness or freezing in the Starshipit app.
- [Troubleshooting: Orders not updating platform (writeback)](https://support.starshipit.com/articles/6125898969487-troubleshooting-orders-not-updating-platform-writeback): Troubleshoot why orders are not updating in your source system with tracking information after generating shipping labels.
- [Zebra Printer: Barcode not printing correctly/ Printing as large blocks](https://support.starshipit.com/articles/9754350032271-zebra-printer-barcode-not-printing-correctly-printing-as-large-blocks): How to fix Zebra printer barcodes that appear as large blocks and are not scannable by installing alternative drivers.
- [Troubleshooting: Rates/Quotes](https://support.starshipit.com/articles/6121166412175-troubleshooting-ratesquotes): Troubleshoot rates and quotes in Starshipit, understand how rates are calculated, and fix issues when rates don't match your courier contract.
- [Troubleshooting: Live Rates at Checkout](https://support.starshipit.com/articles/360001872876-troubleshooting-live-rates-at-checkout): Troubleshoot live rates at checkout, understand quote calculations, and fix issues when rates don't appear or match your courier contract.
- [Troubleshooting: Orders not importing](https://support.starshipit.com/articles/360001575455-troubleshooting-orders-not-importing): Troubleshoot why orders are not displaying in Starshipit, including connection issues, import settings, and missing data.
- [Mac: How to correct paper size to 4x6(100x150)](https://support.starshipit.com/articles/4408869188239-mac-how-to-correct-paper-size-to-4x6100x150): How to set up your default printer settings on Mac so that labels print at the correct 4x6" (100x150mm) size.

### Integrations
- [CartonCloud: Troubleshooting](https://support.starshipit.com/articles/360000905035-cartoncloud-troubleshooting): Learn how to troubleshoot and resolve common issues with the CartonCloud integration.
- [Magento 1: Troubleshooting](https://support.starshipit.com/articles/360000908816-magento-1-troubleshooting): Learn how to troubleshoot and resolve common issues with the Magento 1 integration.
- [Unleashed: Updating orders](https://support.starshipit.com/articles/202749509-unleashed-updating-orders): Learn how to update the status of your orders in Unleashed after shipping with Starshipit.
- [NetSuite: Troubleshooting](https://support.starshipit.com/articles/360000145916-netsuite-troubleshooting): Learn how to troubleshoot and resolve common issues with the NetSuite integration.
- [Shopify: Troubleshooting](https://support.starshipit.com/articles/360000921776-shopify-troubleshooting): Learn how to troubleshoot and resolve common issues with the Shopify integration.
- [WooCommerce: Troubleshooting](https://support.starshipit.com/articles/360000906655-woocommerce-troubleshooting): Learn how to troubleshoot and resolve common issues with the WooCommerce integration.