Top tips for troubleshooting common errors
Keep any public KBs in here.
7 articles
Starshipit app: Troubleshooting
Troubleshooting steps for common issues like slowness or freezing in the Starshipit app.
Troubleshooting: Orders not updating platform (writeback)
Troubleshoot why orders are not updating in your source system with tracking information after generating shipping labels.
Zebra Printer: Barcode not printing correctly/ Printing as large blocks
How to fix Zebra printer barcodes that appear as large blocks and are not scannable by installing alternative drivers.
Troubleshooting: Rates/Quotes
Troubleshoot rates and quotes in Starshipit, understand how rates are calculated, and fix issues when rates don't match your courier contract.
Troubleshooting: Live Rates at Checkout
Troubleshoot live rates at checkout, understand quote calculations, and fix issues when rates don't appear or match your courier contract.
Troubleshooting: Orders not importing
Troubleshoot why orders are not displaying in Starshipit, including connection issues, import settings, and missing data.
Mac: How to correct paper size to 4x6(100x150)
How to set up your default printer settings on Mac so that labels print at the correct 4x6" (100x150mm) size.