# Unleashed: Updating orders
URL: https://support.starshipit.com/articles/202749509-unleashed-updating-orders
Canonical: https://support.starshipit.com/articles/202749509-unleashed-updating-orders
Markdown: https://support.starshipit.com/articles/202749509-unleashed-updating-orders.md
Updated: 2026-10-10

> For the complete documentation index, see [llms.txt](https://support.starshipit.com/llms.txt).

> Split Unleashed orders into shipments with separate couriers and verify tracking writeback for Classic and Enhanced integrations.

Ship an Unleashed order in separate shipments, including with different couriers, and check that each shipment's tracking is written back to Unleashed. The workflow depends on whether your integration uses Classic or Enhanced.

## Before you begin

1. In Starshipit, go to **Settings > Integrations > Unleashed Settings**.
2. Check the selected **Integration Version**.

| Version | What Starshipit imports | How to split an order |
| --- | --- | --- |
| **Classic** | Sales orders | Set the quantities to ship in Starshipit, then print each partial shipment separately. |
| **Enhanced** | Sales shipments | Create separate sales shipments in Unleashed first, then import and print each shipment in Starshipit. |

Enhanced is the recommended integration version. Do not switch versions partway through fulfilling an imported order. See [Connect Unleashed to Starshipit](/articles/204503225-unleashed-integration) for connection and import settings.

## Match your shipping companies

In Unleashed, go to **Settings > System > Shipping Companies** and add the names of the couriers you use in Starshipit. The names must match so Unleashed can accept the shipping company sent with tracking.

## Split shipments with Classic

Follow [Print labels for partial shipments](/articles/360001446756-labels-for-partial-shipments) to set the quantities for the first shipment, choose its courier and print its label. Open the remaining order in **New**, choose the courier for that portion and print its label when ready.

Starshipit sends the shipped quantities, shipping company, tracking number and tracking link to an Unleashed sales shipment. Confirm the first shipment's writeback succeeded before processing the remaining items.

The remaining-order workflow depends on your account's partial-shipment setup. If no remaining order appears in **New**, contact Starshipit support before creating another shipment.

## Split shipments with Enhanced

Enhanced writes tracking to the Unleashed sales shipment that was imported. Prepare the item groups in Unleashed so each group has its own sales shipment before it reaches Starshipit.

1. In Unleashed, create a sales shipment for each group of items you want to ship separately from the sales order.
2. Check the quantities in each sales shipment and leave the shipments undispatched.
3. Import the shipments into Starshipit. Check that the sales order matches **Status to import** and the sales shipment is still undispatched.
4. Open each imported shipment and select its courier and service.
5. Check the items and package details, then print that shipment's label.

Starshipit writes that shipment's tracking number, tracking link and shipping company back to its original Unleashed sales shipment and marks the sales shipment **Dispatched**. It does not mark every sales shipment from the same sales order as dispatched.

## Verify tracking writeback

1. Open the corresponding sales shipment in Unleashed.
2. Confirm the shipped quantities match the items you sent.
3. Check the shipping company, tracking number and tracking link.
4. Repeat for each shipment and confirm any unshipped items remain available to fulfil.

## Troubleshooting

### An Enhanced shipment is missing from Starshipit

Check that the sales shipment has been created in Unleashed and that the sales order's status matches **Status to import**. Enhanced does not import sales shipments that are already **Dispatched** or **Deleted**. Confirm you are looking for the individual sales shipment rather than only the parent sales order.

### Tracking has not written back

Check that your shipping company names match between Starshipit and Unleashed. If you use **Use writeback queue**, allow the queued update to be processed. If writeback still fails, contact Starshipit support with the integration version and the error shown in Starshipit.

## FAQs

<!-- faq:start -->

<!-- faq:question -->Can I write tracking back for merged orders?<!-- /faq:question -->

Merged-order writeback is not supported. Keep separate source shipments when you need each Unleashed shipment to receive its own tracking update.

<!-- faq:end -->

## Related articles

- [Connect Unleashed to Starshipit](/articles/204503225-unleashed-integration)
- [Print labels for partial shipments](/articles/360001446756-labels-for-partial-shipments)