Features of the branded returns portal

The returns portal is a feature-rich solution to ensure you can automate your returns policy in a way that is easy for both your team to manage and your customers to enjoy

  • Customise the portal to suit your brand and theming, including the page title, favicon, header and footer, accent colour, logo and packaging details.
  • Embed the portal onto your website to create a seamless experience for customers when navigating the process.
  • Ability to customise the URL so that it matches your store with a subdomain.
  • Use our in-depth rules engine to ensure your portal mirrors your returns policy (e.g rejecting returns older than 30 days or rejecting certain SKUs like earrings).
  • Set up multiple different reimbursement options (store credit, refund from original payment and exchanging products)
  • Charge freight costs based on the reimbursement option (e.g perhaps a refund may cost $5 however store credit could be free to encourage the customer to stay in your eco-system)
  • Customised to send branded emails and SMS notifications throughout the returns process to keep yourself and your customer informed
  • Enable a range of supported carriers - DHL, AusPost, TNT, CourierPlease, NZ Post (more being added soon)
  • Automatically creates a return based on the outgoing order that you sent the customer (down to the dimensions and items included in the shipment). 
  • Ability to send customised return links directly from your outgoing orders in Starshipit that links to the portal & as well as being able to send the customer a shipping label directly. 
  • Ability to create partial & multiple returns for a single order in case they are only returning part of the order or they want to return a second item at a later date. 
  • The ability for both your customer and yourself to reprint a return label in the case it was ever misplaced.
  • The ability for customers to edit return their address i.e. to add a different address from the one they originally received the parcel to
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