The returns portal is a feature-rich solution that enables you to automate your returns policy in a way that is easy for both your team to manage and your customers to enjoy!
With the Starshipit Branded Returns Portal, you can:
- Customise the portal to suit your brand and theming, including the page title, favicon, header and footer, accent colour, logo and packaging details.
- Embed the portal onto your website to create a seamless experience for customers when navigating the process.
- Ability to customise the URL so that it matches your store with a subdomain.
- Use our in-depth rules engine to ensure your portal mirrors your returns policy (e.g. rejecting returns older than 30 days or rejecting certain SKUs like earrings).
- Set up multiple different reimbursement options (store credit, refund from original payment and exchanging products).
- Charge freight costs based on the reimbursement option (e.g. perhaps a refund may cost $5 however store credit could be free to encourage the customer to stay in your eco-system).
- Customised to send branded emails and SMS notifications throughout the returns process to keep yourself and your customer informed.
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Enable a range of supported carriers such as DHL, AusPost, TNT, CourierPlease, and NZ Post (more being added soon).
- Automatically creates a return based on the outgoing order that you sent the customer (down to the dimensions and items included in the shipment).
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Ability to send customised return links directly from your outgoing orders in Starshipit that links to the portal & as well as being able to send the customer a shipping label directly.
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Ability to create partial & multiple returns for a single order in case they are only returning part of the order or they want to return a second item at a later date.
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The ability for both your customer and yourself to reprint a return label in case it was ever misplaced.
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The ability for customers to edit return their address i.e. to add a different address from the one they originally received the parcel to.
