CartonCloud: Troubleshooting

Overview

  • This article outlines some of the common errors you could experience while using the Starshipit/CartonCloud integration, and how to resolve them.

Read more about how to integrate with CartonCloud here.

Error: Orders are not importing into Stashipit from CartonCloud

Please check that you do not have any rules blocking orders from being pushed into Starshipit by CartonCloud. To do this:

  1. In Starshipit, go to Settings > Rules.
  2. Check your rule settings. If everything looks correct, please contact CartonCloud support.

Error when printing an order or manifesting orders.

Please contact our support team by submitting a ticket here.

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